Operations Agent Tailor Made Fit Fixed Term

1 giorno fa

Piano di Sorrento, Italia Tui Group A tempo pieno

Piano di Sorrento, ITA Hybrid Fixed term Full Time 40 130529
We are seeking digital experienced and helpful individuals like you to join our diverse team of **Operations Agents** in **Sorrento**.
You will be responsible for communicating booking updates with our key excursion & transfer suppliers and destination teams to ensure a smooth Service Delivery operation.
So if you have got the right to work in **Italy** and speak Italian and English, keep on reading
**ABOUT OUR OFFER**:
- Competitive salary package.
- 1 - 2 days off/week.
- 40 working hours/week.
- Fixed term, 7 months contract stars on 01/03/2025.
- We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
- Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
- We offer seasonal or permanent contracts, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise.
***ABOUT YOU**:
- Excellent communication skills, both verbal and written in English is required. Other European languages would be advantageous.
- Great organizational skills and ability to work in a fast-paced environment.
- Experience in the leisure and tourism industry is desirable.
- Able to work in a flexible manner (including different shifts Monday-Sunday)
- Able to solve problems independently and embrace our digital culture.
- Easily adapt to working changes and quickly learn new skills
- A collaborative and great team player
- Ability to prioritize in day-by-day workload
**ABOUT THE JOB**:
- Oversee and manage hotel and land service reservations for groups and individuals
- Ensure last minute operational changes and/or reservations
- Ensure all reservations are managed in detail and suppliers receive them on time
- Load correctly all reservations in the system
- Send all needed documents (final details and vouchers) to the clients
- Send the proforma invoice to the clients in advance when pre-payment is required
- Request and monitor pre-payments both of clients and suppliers
- Solve daily operational issues
- Assist clients when on the spot through the emergency line
- Re-check all reservations day by day
- Monitor booking positions for groups and send weekly updates to the hotels
- Supplier invoices discrepancy check
- Excellent communication skills necessary in English and in Italian to deliver information to the service delivery team and suppliers.
From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
**#TUIDestinationJobs #TUIJobs #LetsTUIit

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