Sales Associate

Job Summary: As a sales associate, you will be the face of our company. You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and be able to articulate our purpose in a manner that is educational, insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact on the organization.
Duties and Responsibilities: CUSTOMER SERVICE: Proactively engage and make a connection with customers. Asking questions and listening to customers' needs. Directing customers to merchandise, informing them about upcoming events, promotions, and mobile offers. Provide premier customer service. Cooperate and build positive, inclusive, and respectful relationships; take accountability for your own actions and outcomes. ORGANIZATION: Maintaining store appearance. SALES: Cross-selling products and knowing the layout of the store. Make suggestions to customers on the latest trends and current promotions based on customers' individual needs. Upselling products. Learning product features, keeping up with the latest trends, leveraging company tools and technology to confidently provide the customer with product knowledge specs. Using a Point-of-Sales system, processing cash exchanges, discounts, gift cards, credit cards, debit cards, cash handling including counting money and returning accurate amounts to customers. Completing various forms of paperwork, reports, and reconciliation. INVENTORY: Be the keeper of merchandise, complete all inventory processes, and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories. DEPENDABILITY: Adherence to assigned work schedule. Accurate and complete follow-through on work assignments. Other Duties as assigned. Qualifications: PRODUCT KNOWLEDGE: Basic knowledge of products/merchandise. EXPERIENCE: Retail experience preferred but not required. COMMUNICATION SKILLS: Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette. MATHEMATICAL SKILLS: Basic math functions such as addition, subtraction, multiplication, and division. REASONING ABILITY: Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision. Physical Demands/Work Environment: This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50 lbs. in some departments. Work typically performed indoors but may be assigned outdoors depending upon location.
Other Skills: Enthusiastic, friendly, and energetic with a desire to provide outstanding service.
Work Hours: Available to work a variety of hours which may include early mornings, evenings, weekends, and holidays.
This position is open to U.S. citizens who are Active Duty Members and family members of U.S. Military or Civilian personnel currently assigned to Sigonella, Catania, Italy.
Required Documents: You must bring the documents listed below to the NEX Human Resources Office before your application can be considered, DO NOT attach documents to your online application: No Fee Passport (front page, Visa page; Statement from back page) Sojourner's Permit or Receipt Sponsor's Orders DoD ID Card (both sides) Social Security Card DD214 (if prior military) Letter of Good Standing (H.S. Students only) Proof of Full Time University Enrollment (dependent children age 21 to 23) Authorization Chit for supplemental employment from your Command (Active Duty Only) In addition to submitting the required forms, please ensure that the address you provided for the background check consent is a physical address. A previous stateside address is fine. A military address, such as FPO, cannot be used. No experience required. High school graduate or equivalent preferred.
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