Customer Service

Ready to push your potential to the next level?
At Fedrigoni, we have a strong ambition to amaze the world - by transforming our industry, achieving new levels of innovation, elevating creativity, and building a sustainable future while growing rapidly. We want to reinvent the boundaries of what our industry can do.
We're empowered to make that happen. Taking responsibility. Taking ownership. Taking risks. Yes, the journey can be challenging, yet we are supported and empowered to perform. We are trusted to be accountable and responsible for our decisions. Everyone gets to push their potential to the full.
- Discover _Extraordinary_* Every Day._
Mains task
- You will perform sales orders and sampling in our SAP system, from entry to dispatch.
- You will organize shipments to customers, track orders to delivery, address post-sale shipping issues.
- You will be the assigned point of reference for our Internal Sales team as also group of Agents, supporting them in managing customer requests and satisfaction, making sure that during the internal process the customer is always at the centre of our attention and fully aware of all the steps.
- You will guarantee a high-level customer experience, understanding and supporting customer needs and requirements.
- You will play a fundamental role in facilitating and coordinating the internal communication between Supply Chain-Marketing - Logistics, to make guarantee the service level.
- You will follow up with clients with missed payments, while processing orders.
- Support the internal sales team and customer/agents in data reporting on our BI system.
The attitudes and skills we are looking for
- You are about to graduate in Business or similar fields.
- You are an excel wizard.
- You are fluent in Italian and in English, both written and spoken.
- If you know French or Spanish, that will be considered a plus.
- You are resilient and goal oriented, you have strong analytical and problem-solving skills.
- You are reliable, flexible, and great with people.
- You have a strong customer orientation.
- You are curious and eager to learn, and you have a hands-on approach.
- You have a strong passion and curiosity for our products
- You have a strong sensitivity when approaching clients for different countries and cultures.
What's in it for You
- 3 to 6 months full-time curricular internship with the aim to become a full-time member of the team.
- Competitive internship salary, flexible schedule and smart working.
- Meal vouchers.
- The guidance of an experienced tutor.
- A challenging journey, and the support and empowerment to perform.
- Exposure and hands-on experience.
- The opportunity to be part of the transformation journey of a growing global company.
What You Can Expect from Our Selection Process
Interview with the HR team & the Customer Service Manager.
Ready to start your new exciting journey with us? Come Discover Extraordinary* Every Day.
We are happy to make any reasonable adjustments to the recruitment process to accommodate your needs.
We are committed to ensuring that every person feels connected, that their uniqueness is valued and celebrated and that everyone feels that they belong. This is why providing our people with a flexible and welcoming work environment is one of our top priorities.
Learn more about life at Fedrigoni: