Senior Programmatic Solutions Consultant

1 settimana fa


Milano, Lombardia, Italia Tn Italy A tempo pieno

Social network you want to login/join with:Senior Programmatic Solutions Consultant - Technical, Amazon Ads Global Sales, MilanClient:Amazon Online Italy S.R.L.Location:MilanJob Category:-EU work permit required:YesJob Reference:11a8c175ff38Job Views:3Posted:15.03.2025Expiry Date:29.04.2025Job Description:Amazon Advertising is dedicated to driving measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs.
Our ad solutions - including sponsored, display, video, and custom ads - leverage Amazon's innovations and insights to find, attract, and engage intended audiences throughout their daily journeys.
With a range of flexible pricing and buying models, including self-service, managed service, and programmatic ad buying, these solutions help businesses build brand awareness, increase product sales, and more.
Within Amazon Advertising, the Ad Tech Sales and Services team is focused on developing strategic partnerships across advertising agencies and direct clients.
At the center of our partnerships with customers are meaningful and scalable technology partnerships, of which services are a core constituent.Our Amazon DSP team is looking for a Senior Programmatic Solutions Consultant - Technical to join Amazon Advertising's growing team based in Milan.In this role, you will independently resolve customer campaign execution issues and blockers by providing knowledgeable and responsive technical support to our enterprise customers: programmatic trading desks.
You will have ownership for issue investigation: identifying campaign configuration and software defects, reproducing in-depth and complex cases across our DSP product and processes, and researching solutions to unblock customers.
This is a complex environment, as you will own the most critical part of the customer experience and deliver on our customers' most basic need.
While we obsess over incident response, in this role you will also develop tools to scale our service quality, and provide critical input for product prioritization to address root causes of why the customer experienced an incident in the first place.
Our advertising customers are likely Amazon customers, and we take seriously maintaining the high customer service bar set by Amazon.Key job responsibilitiesIndependently handling complex customer issues by reproducing cases, root cause analysis, and providing prioritization inputDemonstrating deep technical expertise and advanced problem-solving for critical programmatic advertising issuesServing as an escalation point, owning resolution of the most complex, cross-organizational issuesCommunicating directly with internal teams to investigate, define workarounds, and resolve defectsProviding advanced, proactive support across Amazon's advertising tech suite, including AAT, CAPI, ADM, and AMC-AWS Clean RoomsPrioritizing issues using case management tools based on customer impactContributing to training and documentation for internal and external usersAutomating standard procedures through scripting and data APIs to analyze high-volume transaction dataProactively identifying solutions, communicating trends, and suggesting customer experience improvementsDeveloping and mentoring peers to enhance technical skills in programmatic advertising and troubleshootingDriving continuous improvement and shaping support strategy and technology approachIdentifying emerging issues and influencing product prioritization through technical investigationBASIC QUALIFICATIONS6+ years of work experience in technical troubleshooting or similar5+ years work experience in demand or supply-side programmatic advertisingDesire to work in a customer-facing capacity to deliver technical implementations and solutionsExperience in technical writing or documentationProven track record of executing SQL queries, ranging from basic to intermediate levels, on various database systems for the purposes of troubleshooting and quantifying the impact of technical issuesDeep understanding of the programmatic advertising business landscape, including the ad ecosystem components such as bidding engines, auctions, pixels, tag managers, and other technical elements to effectively diagnose and resolve complex, platform-related issuesPREFERRED QUALIFICATIONSFamiliarity in scripting and programming, with experience in languages like Python/JS/Type Script/Java, to automate processes and develop custom solutionsFamiliarity in working in Cloud ecosystem (e.g.
AWS, Azure, etc.
), Amazon Marketing Cloud (AMC), AAT, CAPI etc.Ability to effectively call and integrate with various APIs to gather and leverage data for troubleshooting and problem-solvingExperience in working with diverse data formats, such as JSON and log files, to extract and analyze relevant informationKnowledge of business intelligence tools (e.g.
QuickSight, Tableau)Proficient oral and written communication skills with ability to establish credibility with technical and non-technical business ownersExcellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines #J-18808-Ljbffr



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