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Italian Speaking Customer Support Representatives For Luxuryjewelry
2 mesi fa
The House of Mercier is seeking passionate Italian Speaking Customer Support Representatives to join our luxury jewelry team in Athens' Greece.
This role offers a unique opportunity to be a part of a prestigious brand' where you will provide exceptional customer service to our discerning clientele.
Your proficiency in Italian will be crucial in assisting customers as they explore our exquisite jewelry collections' ensuring a memorable and personalized shopping experience.
Responsibilities - Deliver outstanding customer service in Italian through various communication channels' including phone' email' and live chat' helping clients with inquiries about our luxury jewelry pieces.
- Efficiently process customer orders' manage inquiries' and handle returns to ensure a seamless experience.
- Resolve customer complaints and issues with professionalism' focusing on achieving optimal customer satisfaction.
- Document customer interactions accurately' maintaining detailed records of inquiries and resolutions to provide continuity of service.
- Work collaboratively with other teams to share customer feedback and contribute to continuous improvements in our offerings.
- Stay updated on product knowledge' jewelry trends' and promotional campaigns to provide informed and insightful customer support.
- Support team objectives to enhance customer satisfaction and uphold the luxury reputation of the brand.
Requirements - Fluency in Italian and English' both spoken and written' is essential.
- Previous experience in customer support' especially within luxury retail or jewelry industries' is highly preferred.
- Strong communication skills with a dedication to delivering high-quality customer service.
- Aptitude for effectively resolving customer inquiries and challenges with empathy and care.
- A passion for luxury jewelry and familiarity with high-end products is advantageous.
- Attention to detail and strong organizational skills.
- A collaborative attitude' with the ability to thrive in a dynamic luxury retail environment.
