Service Manager

4 mesi fa

Lazio, Italia Security 1St Title, Llc A tempo pieno

Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA.
Serco Italia S.p.A. is one of the top 50 World Space Manufacturing and Service companies with a long history of providing Earth Observation operations, maintenance and front-end services to the European Space Agency. The company also offers vast experience to a huge number of IT and space markets including: central governments, defence organisations, the aerospace industry and commercial companies.
We are currently seeking an experienced and dynamic Service Manager to oversee the services we provide to ESA/ESRIN within the framework of the Destination Earth Program of the European Union. Join us in contributing to the success of the Destination Earth Program and making a significant impact in the field of Earth observation and environmental sustainability.
Responsibilities:Service Oversight: Ensure all services meet or exceed Performance Indicators (PIs), Key Performance Indicators (KPIs), and contractual conditions.Service Delivery Management: Monitor, control, and support service delivery, ensuring adherence to established systems, methodologies, and procedures.Design and negotiate Service Level Agreements with relevant stakeholders (Customer and Partners).Model the Service capacity, performance and costs according to requirements change and evolutions.Financial Planning & Forecasting: Manage the financial aspects of the service, including budgeting and forecasting.Innovation & Evolution: Drive service innovations and continuous improvement to enhance service delivery.Team Management: Oversee the management of all Serco staff on the contract, ensuring effective team performance and development.Stakeholder Management: Maintain comprehensive stakeholder management, acting as the primary interface for the customer.Compliance & Quality Management: Ensure compliance with legal obligations, standards, and the Serco management system, while upholding quality management practices.Customer Satisfaction: Prioritize customer and user satisfaction through excellent service delivery and proactive communication.Contract Growth: Foster organic growth of the contract through strategic initiatives and customer engagement.Risk Management: Identify and mitigate risks to ensure the smooth operation of services.Leadership & Culture: Lead by example to promote customer service excellence and a culture of continuous improvement.This role reports directly to the Serco Contract Manager.Minimum Requirements:Proven experience in service management of complex projects in an international environment.Strong financial management skills.Excellent leadership and team management abilities.Exceptional stakeholder management and communication skills.Ability to innovate and drive continuous improvement.In-depth knowledge of compliance and quality management standards.Diversity & Inclusion:Within Serco we believe there is a place here for everyone. Diversity & Inclusion at Serco is based on a culture where every voice is heard, and every employee feels valued. Working together as one team, we can enhance the experience of our people and teams, improve the value of our solutions to better serve the missions of our customers, and make a difference in our world. We are enthusiastic and passionate about our work which is infectious. We allow our employees to take responsibility for their work and promote a positive working culture.
What we offer:Competitive Salary.Comprehensive package of benefits offered by the company.Assistance with relocation can be provided, details available upon request.Engaging company events to foster team spirit.Company contribution towards a pension scheme.
#J-18808-Ljbffr

  • Service Operation Manager

    7 giorni fa

    Lazio, Italia Hays A tempo pieno

    Descrizione del posto vacantePer un'azienda industriale italiana attiva nel mondo delle commesse ricerchiamo un Service Operation Manager. Il Service Operation Manager si dovrà occupare di:implementare la piattaforma dati di gestione del Service,sviluppare il servizio di ticketing,creare dei template di servizio,gestire gli aspetti contrattuali,organizzare...

  • Service Operation Manager

    7 giorni fa

    Lazio, Italia Hays A tempo pieno

    Descrizione del posto vacante Per un'azienda industriale italiana attiva nel mondo delle commesse ricerchiamo un Service Operation Manager . Il Service Operation Manager si dovrà occupare di: implementare la piattaforma dati di gestione del Service, sviluppare il servizio di ticketing, creare dei template di servizio, gestire gli aspetti contrattuali,...

  • Customer Service Manager

    4 settimane fa

    Lazio, Italia Homerun B.V. A tempo pieno

    At Mizuno Italy, we're looking for a Customer Service Manager to join our team.About the jobMizuno Italy is looking for a Customer Service Manager to employ in its Customer Service office in Italy.In particular, the candidate will be in charge of leading the Customer Service team.Key responsibilities and tasks:Coordination of the Customer Service divisions...

  • Customer Service Manager

    4 settimane fa

    Lazio, Italia Homerun B.V. A tempo pieno

    At Mizuno Italy, we're looking for a Customer Service Manager to join our team.About the job Mizuno Italy is looking for a Customer Service Manager to employ in its Customer Service office in Italy. In particular, the candidate will be in charge of leading the Customer Service team.Key responsibilities and tasks: Coordination of the Customer Service...

  • Customer Service Manager

    7 giorni fa

    Lazio, Italia Buscojobs A tempo pieno

    At Mizuno Italy, we're looking for a Customer Service Manager to join our team.About the job Mizuno Italy is looking for a Customer Service Manager to employ in its Customer Service office in Italy. In particular, the candidate will be in charge of leading the Customer Service team.Key responsibilities and tasks: Coordination of the Customer Service...

  • Customer Service Manager

    7 giorni fa

    Lazio, Italia Buscojobs A tempo pieno

    At Mizuno Italy, we're looking for a Customer Service Manager to join our team. About the job Mizuno Italy is looking for a Customer Service Manager to employ in its Customer Service office in Italy. In particular, the candidate will be in charge of leading the Customer Service team. Key responsibilities and tasks: Coordination of the Customer Service...

  • Customer Service Manager

    3 settimane fa

    Lazio, Italia Homerun B.V. A tempo pieno

    At Mizuno Italy, we're looking for a Customer Service Manager to join our team. About the job Mizuno Italy is looking for a Customer Service Manager to employ in its Customer Service office in Italy. In particular, the candidate will be in charge of leading the Customer Service team. Key responsibilities and tasks: Coordination of the Customer Service...

  • Service Manager

    2 settimane fa

    Lazio, Italia Adh Personal Thüringen A tempo pieno

    THE DIGITAL EVOLUTION COMPANY OF TODAY AND TOMORROWProgettiamo soluzioni end-to-end per la Digital Evolution gestendone ogni area, grazie alle nostre sei anime tecnologiche: LutechConsulting, LutechSolutions, LutechDigital, LutechCybersecurity, LutechServices e LutechCloud.Siamo motivati da una passione inesauribile per l'innovazione e una forte...

  • Service Manager

    2 settimane fa

    Lazio, Italia Adh Personal Thüringen A tempo pieno

    THE DIGITAL EVOLUTION COMPANY OF TODAY AND TOMORROW Progettiamo soluzioni end-to-end per la Digital Evolution gestendone ogni area, grazie alle nostre sei anime tecnologiche: LutechConsulting, LutechSolutions, LutechDigital, LutechCybersecurity, LutechServices e LutechCloud. Siamo motivati da una passione inesauribile per l'innovazione e una forte...

  • Service Manager

    2 settimane fa

    Lazio, Italia Adh Personal Thüringen A tempo pieno

    THE DIGITAL EVOLUTION COMPANY OF TODAY AND TOMORROW Progettiamo soluzioni end-to-end per la Digital Evolution gestendone ogni area, grazie alle nostre sei anime tecnologiche: LutechConsulting, LutechSolutions, LutechDigital, LutechCybersecurity, LutechServices e LutechCloud. Siamo motivati da una passione inesauribile per l'innovazione e una forte...

  • Service Manager

    2 settimane fa

    Lazio, Italia Adh Personal Thüringen A tempo pieno

    THE DIGITAL EVOLUTION COMPANY OF TODAY AND TOMORROWProgettiamo soluzioni end-to-end per la Digital Evolution gestendone ogni area, grazie alle nostre sei anime tecnologiche: LutechConsulting, LutechSolutions, LutechDigital, LutechCybersecurity, LutechServices e LutechCloud.Siamo motivati da una passione inesauribile per l'innovazione e una forte...

  • Service Manager

    1 settimana fa

    Lazio, Italia Adh Personal Thüringen A tempo pieno

    THE DIGITAL EVOLUTION COMPANY OF TODAY AND TOMORROW Progettiamo soluzioni end-to-end per la Digital Evolution gestendone ogni area, grazie alle nostre sei anime tecnologiche: LutechConsulting, LutechSolutions, LutechDigital, LutechCybersecurity, LutechServices e LutechCloud.Siamo motivati da una passione inesauribile per l'innovazione e una forte...

  • Security Service Manager

    1 settimana fa

    Lazio, Italia Nettowork Srl A tempo pieno

    NETtoWORK, azienda italiana nata nel 2016, operante nel settore dei servizi, si occupa di soddisfare le necessità dei clienti offrendo servizi personalizzati.Il nostro team si avvale anche di consulenti esperti nel settore, per supportare il cliente durante il periodo di collaborazione.**Posizione**:Siamo alla ricerca, per una nostra azienda cliente, di...

  • Service Delivery Manager

    7 mesi fa

    Lazio, Italia Worldline A tempo pieno

    Select how often (in days) to receive an alert: Create Alert We look for big thinkers. People who can drive positive change, step up and show what's next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means: Degree in Engineering or STEM (science, technology, engineering and mathematics); 5 - 6 years of work...

  • Security Service Manager

    7 giorni fa

    Lazio, Italia Lhh A tempo pieno

    Per un azienda leader nell'ambito della Difesa e Cybersecurity cerchiamo un **Security Service Manager**.**Responsibilities**- supervisionare che l'erogazione dei servizi gestiti (MSS) e non, avvenga in maniera efficace ed efficiente, mettendo in campo tutte le azioni necessarie affinché ci sia rispondenza agli impegni contrattuali assunti (SLA) e...

  • Service Manager

    3 mesi fa

    Lazio, Italia Security 1St Title, Llc A tempo pieno

    Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA.Serco Italia S.P.A. is one of the top 50 World Space Manufacturing and Service companies with a long history of providing Earth Observation...

  • Service Manager

    7 giorni fa

    Lazio, Italia Buscojobs A tempo pieno

    Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco Italia S.p.A. is one of the top 50 World Space Manufacturing and Service companies with a long history of providing Earth...

  • Service Manager

    1 settimana fa

    Lazio, Italia Dgs A tempo pieno

    DGS fornisce servizi e soluzioni di valore in ambito Cyber Security, Digital Solutions e Management Consulting.Lo scopo che guida le nostre azioni è il pieno soddisfacimento delle esigenze del cliente, garantendo sempre l'assoluta eccellenza delle soluzioni e la massima affidabilità dei risultati.L'obiettivo è quello di progettare le migliori soluzioni...

  • Service Manager

    7 giorni fa

    Lazio, Italia Buscojobs A tempo pieno

    Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA.Serco Italia S.p.A. is one of the top 50 World Space Manufacturing and Service companies with a long history of providing Earth Observation...

  • Account Manager Service

    2 settimane fa

    Lazio, Italia Mettler Toledo A tempo pieno

    Account Manager Service - Lazio Location: Latium Date posted: September 18, 2024 Job ID: 17434 Our Opening and Your Responsibilities Our Service Division is looking for an Account Manager Service . The METTLER TOLEDO Service Team knows how to satisfy business needs by getting the best from instrumentation and equipment. The customer takes advantage of the...