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Department Manager
3 mesi fa
GV - Rome Tritone W
WHY WORK FOR VERSACE
Our stores fully embody the spirit of Versace: Italian heritage, fearlessly Luxury forward, iconic design and a family first culture where we believe in the empowerment, motivation and growth of all employees.
Founded in 1978, Versace is one of the leading global fashion design houses. Under the Artistic Direction of Donatella Versace since 1997, Versace designs, manufactures and distributes fashion and lifestyle products including haute couture, women and men RTW, accessories and fragrances.
WHO YOU ARE
Our leaders at Versace are fashionable, elevated, and driven individuals who know how to keep their team focused and inspired. Success starts with being an entrepreneur- by acting as a strong brand representative in the community you will grow your business through client relationship management and events. We encourage an innovative workplace to strategically drive the business by being a solution-oriented leader. As a Department Manager, you will support the development of an energetic team that is focused on maintaining exceptional levels of customer service.
WHAT YOU WILL DO
Support the Store Manager / Assistant Store Manager in driving the business results through a continuous development of the assigned team and an optimized management of the relevant department in terms of image, product, and operations. Coordinate the team to deliver the Versace experience.
Business development
Analyze the business, propose to Store Manager/ Assistant Store Manager action plans to reach qualitative and quantitative objectives, improve results, support key business strategies
Constantly review the sales and KPIs performance of the relevant Department
Analyze sell through and liaise regularly with the different divisions on product availability and market trends to maximize productivity
Team Management
Support the Store Manager / Assistant Store Manager in follow up with every team member on their monthly and yearly objectives to develop behavior, performance, and capabilities
Contribute to create and foster a dynamic environment: enhance team spirit, promote teamwork, and maintain harmonious staff relations
Coordinate and make sure staff follow Company guidelines and are held accountable for achieving set goals
Following the Store Manager and Assistant Store Manager direction, make sure that the team strive for high performance standards through effective training and coaching, always dedicating the right attention to the in-store follow-up after trainings delivered on the brand, products, operations, and soft skills
Participate in the daily and weekly in store briefings to motivate, set objectives and show how to reach them
Support with informative and inspiring participation the new staff onboarding experience
Assure staff is groomed, inviting, professional, and knowledgeable on product and related company information
Client Management
Ensures superior customer service standards, through constant follow up with the team, to deliver the Versace experience
Be a brand ambassador and build relationships with Versace clients. Be an example for the team by engaging in customer interactions
Encourages team members to focus on what they would like their clients to feel during a Versace experience
CRM
Monitor the team on managing their customer database, ensure they take actions to maintain a long-term relationship with customers and maximize sales opportunities
Support the organization of in-store and promotional events, liaising with merchandising and PR team
Category Management
Collaborates inreaching an effective organization of the stock room according to the guidelines
Assures optimum shrinkage results are met by enforcing security measures and maintaining consistent accuracy in inventory levels
Remains in compliance with operational and company policies and procedures, and assures all policies are enforced
Ensures store presentation and visual merchandising standards are maintained according to company directives and applies strategies to deliver best results through merchandising and visual representation
YOU'LL NEED TO HAVE
Bachelor's degree in Fashion or Business preferred
1-3 years of experience in retail management – luxury experience preferred
Full understanding of specialty retail and store operations
Computer skills, including operation of retail point of sale system, Word, Excel, and email
Strong interpersonal skills, an ability to maintain long-term relationships with clients, and an understanding of the needs and changes of the market
Good team management skills, with the potential to develop people personally and professionally
Confidence, organization skills, critical thinking, and problem-solving skills
Very good verbal and written communication skills
Ability to thrive within a high paced environment, multi-tasks with ease while maintaining a balance of daily responsibilities
A positive and constructive approach, sales focused with the ability to take ownership
WE'D LOVE TO SEE
An entrepreneur with the ability to drive results; adaptable, problem solver, strategic
Well connected with a strong ability to engage
Elevated customer service skills; a true fashion expert with a passion for sales
A positive, outgoing, high-energy personality able to thrive within a high paced environment
At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences.Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V
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