Localization Account Manager
5 mesi fa
About Translated Translated is a leading company in AI-enabled translation services. We are on a mission to allow everyone to understand and be understood in their own language. Our success stems from a unique blend of the world's #1 adaptive neural machine translation technology (IDC MarketScape 2022), the largest network of vetted, native-speaking professional translators, and top-ranked AI-enabled text, audio, and video translation tools (Gartner, 2022). By leveraging a seamless symbiosis of artificial intelligence and human creativity, we design custom localization projects that were previously unthinkable, helping more than 280,000 clients grow their businesses worldwide. We are looking for a Localization Account Manager to join the Translated AM Enterprise Team at our HQ in Rome. Key responsibilities Identifying and seeking out new lines of business that align with our values of transparency, automation, and an environment conducive to the global delivery of translations.Developing strategic and strong relationships securing trust with business partners with a portfolio of major clients to maximize lifetime value and increased overall profitability.Acquiring a thorough understanding of key customer needs and requirements, defining and sharing account goals, objectives, and strategic perspective.Partner with the sales team in onboarding new customers to ensure seamless transitions for every step of onboarding.Expand the relationships with existing customers by continuously proposing solutions that meet and/or exceed their objectives.Maintaining a clear and open line of communication with the customers to ensure their satisfaction, and anticipate any problems that may arise.Ensuring profitability and success of accounts, driving to customer retention.Ensure the correct products and services are delivered to customers in a timely manner.Serve as the link of communication between key customers and internal teams.Resolve any issues and problems faced by customers and deal with complaints to maintain trust.Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.General requirements Proven experience as enterprise/key account manager and a track record of establishing, growing and developing targeted clients at the enterprise level.Past experience within the localization industry is essential, knowledge of the industry is required.Experience in relationship development and the full life cycle of sales development and providing solutions based on understanding customer needs.Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.Excellent organizational skills.Ability in problem-solving and negotiation.Fluency in English and another language. Fluency in Italian is a plus.Excellent computer and web skills.Willingness to travel internationally.Required Experience Bachelor's Degree in a business or related discipline is required.Minimum of 5 years experience in a similar AM role within the translation & localization industries is preferred.Experience working with international teams.Must possess valid Passport for international travel.
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