Customer Success Manager
3 mesi fa
Wikipedia explains: "Customer success management, or CSM in short, refers to the consistent focus of a company on the success of its customers."
At ADDITIVE, this means: you do everything you can to ensure that our international hotel customers' expectations of our online marketing services and software products are exceeded.
Do you think customer success in 360 degrees?
Welcome to the team.
Desired starting date is immediately or by arrangement.
Location Lana Working Method Presence / Hybrid Employment Full-time Every Day an Adventure No two days are the same.
The daily interaction with different hotels in different countries gives you an exciting insight behind the scenes of the hotel industry and new challenges in hotel marketing.
Convincing with Strategy Finding the right people for ADDITIVE is critical to the continued success of our business.
We focus on customised solutions and look for talent that is not only professionally qualified, but also shares our corporate values.
Customer Success is Teamwork Weekly team meetings bring fresh approaches and ingenious ideas to help us achieve our goals as a team and support all our customers successfully in the long term.
Responsibilities At ADDITIVE, the Customer Success Management team works proactively to ensure the success of our hotel customers.
The aim is to develop comprehensive strategies for the greatest possible success of our customers and to solve problems before they arise.
As a Customer Success Manager, you will not only oversee innovative marketing campaigns.
You anticipate trends and key developments in the marketplace and align them with customer needs.
You will identify areas for improvement, analyse and develop the next steps to make our online marketing products a success for our customers.
You will also go the extra mile with cross-selling and up-selling processes - there is always a next level of customer success.
Must Haves In addition to strong analytical skills, new team members for this role will have an unbeatable combination of entrepreneurial spirit and customer focus.
Ideally, you will have a highly communicative personality and be an effective conversationalist.
You will also have the ability to inspire customers and partners, and keep a clear head in the face of challenges.
As a Customer Success Manager, keeping up with the latest trends in online marketing and tourism marketing will be part of your day-to-day work.
This will also help you to recognise and understand the needs of our customers.
Excellent German and English language skills and a wide knowledge in the field of online marketing complete your profile.
Application Process We attach great importance to the optimal composition of our teams, which is why we dedicate ourselves intensively to the selection of new employees.
The following steps await you as part of our selection process: Review of your submitted data as well as pre-selection First meeting without in-depth technical knowledge in the context of a telephone interview First personal interview to find out more about your personality and to introduce ADDITIVE to you Second in-depth interview with your future supervisor to discuss your professional qualifications and to clarify mutual expectations Assessment day to test your skills and abilities and to give you an overview of your future tasks Agreement on the conditions for working together Onboarding An individually planned onboarding program offers the best possible start in our company.
In addition to the cultural introduction by our People & Culture Team and the continuous support during the induction period by the supervisor and team colleagues, a mentor also takes care of the social integration in the department during the first weeks.
We are a young and motivated team with a hands-on mentality.
We encourage our employees to work independently and on their responsibility, in short, an "entrepreneur in the company" culture.
We are also a value-oriented and value-led company and only select people for our teams who feel our values are worth living by and who live by them daily.
Development & Perspective We hold staff appraisals at regular intervals, make agreements on professional and personal development and plan appropriate further training with a budget of 1,000 euros per employee.
Furthermore, new clients, projects, and trends in the online sector constantly provide varied tasks and exciting challenges.
Our planned and structured company management guarantees you a secure job in the long term.
Despite our limited company size, we make specialist careers possible.
Due to our constant growth in personnel, we offer specialized positions or responsibilities and thus long-term perspectives in our company.
Ready for our mission?
You have the ADDITIVE vision in your mind, but still some unanswered questions.
Receive additional information by e-mail.
Here's the challenge you've been looking for.
You are ready to join our mission.
We look forward to your application.
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