Guest Experience Manager
1 settimana fa
At Splendido, A Belmond Hotel, part of the prestigious LVMH Group, we stand as a symbol of timeless elegance, perched high above the sparkling Gulf of Tigullio and the enchanting village of Portofino. Our history is legendary, and with each season, we continue to reimagine the future of luxury hospitality, where heritage meets innovation.
Become part of a caring team of professionals striving for excellence. At Belmond, we look for effortlessly engaging characters, whose personality, humor, and charm shine through, creating a culture for unscripted and instinctive service and genuine human connection.
As we look toward the 2025 season, we are searching for a Guest Experience Manager to join our dedicated team at Splendido. This is not just a job; it's a calling to help shape unforgettable moments for our guests, all while growing within an environment that values excellence, creativity, and the art of hospitality.
What You'll Do : Be at the heart of our operations, assisting in the seamless day-to-day management of all front-of-house departments, ensuring that our high standards are not just met, but exceeded.Welcome each guest with warmth and care, guiding them through their stay with personalized attention that goes above and beyond expectations.Analyze guest feedback and create innovative strategies to continually enhance their experience.Be the key contact for VIP arrivals, handling pre-arrival preparations and ensuring their stay is impeccable from start to finish.Collaborate with travel agents, offering guided tours of our legendary property, and ensure the satisfaction of our partners.Build and maintain meaningful relationships with both guests and colleagues, fostering a sense of community and mutual respect.Promote our hotel's unique offerings and activities, helping guests immerse themselves in the full Splendido experience.Ensure clear and constant communication between departments, resolving guest requests with grace and efficiency.Who You Are : You have at least 3 years of experience in a similar role within a luxury brand, with an international mindset and a passion for creating magical guest experiences.You hold a Bachelor's degree in Hospitality Management or a related field.Your leadership skills inspire those around you, and you're able to motivate teams to deliver their best.Your communication is flawless—both written and spoken, in Italian and English (additional languages are a plus).You thrive in a fast-paced environment, maintaining grace under pressure while staying focused on the finer details.You have a deep understanding of luxury hospitality standards, particularly Leading Quality Assurance (LQA).What You'll Gain : At Splendido, we don't just offer jobs; we create pathways for growth. We believe in nurturing talent and providing opportunities for long-term development.As a Guest Experience Manager, you'll have the chance to grow your career season after season, shaping the future of hospitality.Competitive compensation, including a long seasonal contract with potential for continued collaboration.Exclusive benefits, such as accommodation in our staff house, transportation support, and delicious meals provided by our staff canteen.Access to exclusive travel opportunities, allowing you to explore our properties worldwide and enjoy discounted rates on trains, cruises, safaris, and fine dining experiences.Welfare incentives tied to quality performance goals.The chance to work in an environment that values sustainability while preserving the heritage and craft that define Belmond.We offer a long seasonal labor contract according to C.C.N.L. Settore Turismo - Level 2, Guest Experience Manager.Start date: February 2025 to End date: November 2025, with opportunities for continued growth in the seasons to come.Monthly Gross Salary €2,200 + separate payslip for 13°, 14° and TFR.About Belmond : Since 1976, Belmond has been a pioneer in luxury travel, spanning 24 countries with 46 exceptional properties. Our legacy is built on authenticity, craftsmanship, and the desire to create meaningful, lasting memories for our guests. As part of LVMH Moët Hennessy Louis Vuitton, we are committed to excellence in everything we do, from the guest experience to our dedication to sustainability and community.
Join us in our journey to redefine the future of luxury, where tradition and innovation meet to create unforgettable moments.
#J-18808-Ljbffr
-
Luxury Guest Experience Manager
2 giorni fa
Egna, Trentino-Alto Adige, Italia Belmond A tempo pienoJob Description:About UsBelmond, a leading luxury group, seeks an exceptional Front Office Supervisor to join its team. As part of LVMH Moët Hennessy Louis Vuitton, we pride ourselves on heritage, craftsmanship, and genuine service.Our HotelThe Hotel Romazzino, in stunning Costa Smeralda, Sardegna, is reopening for the 2024 season as part of the Belmond...
-
Guest Relations Manager. Romazzino A Belmond Hotel
4 settimane fa
Egna, Italia Belmond Management A tempo pienoRomazzino a Belmond Hotel in stunning Costa Smeralda for the season 2025 is looking for an experienced and service-oriented Guest Relations Manager.We are looking for a candidate with a strong background in luxury hospitality who is passionate about delivering exceptional guest experiences.Act as the main point of contact for guests, ensuring a personalized...
-
Guest Relations Manager. Romazzino A Belmond Hotel
3 settimane fa
Egna, Italia Belmond Management A tempo pienoRomazzino a Belmond Hotel in stunning Costa Smeralda for the season 2025 is looking for an experienced and service-oriented Guest Relations Manager.We are looking for a candidate with a strong background in luxury hospitality who is passionate about delivering exceptional guest experiences.Act as the main point of contact for guests, ensuring a personalized...
-
Guest Relations Manager
4 settimane fa
Egna, Italia 7Pines Resort Sardinia A tempo pienoIl 7Pines Resort Sardinia per la prossima stagione estiva 2025 è alla ricerca di un Guest Relations Manager.Principali compiti: Supervisionare e coordinare l'arrivo e la partenza degli ospiti speciali e degli ospiti VIP; Gestire i messaggi e le e-mail per gli ospiti; Gestire i reclami e i problemi degli ospiti e negoziare con loro in modo efficace; Formare...
-
Guest Relations Manager
1 mese fa
Egna, Italia 7Pines Resort Sardinia A tempo pienoIl 7Pines Resort Sardinia per la prossima stagione estiva 2025 è alla ricerca di un Guest Relations Manager.Principali compiti: Supervisionare e coordinare l'arrivo e la partenza degli ospiti speciali e degli ospiti VIP; Gestire i messaggi e le e-mail per gli ospiti; Gestire i reclami e i problemi degli ospiti e negoziare con loro in modo efficace; Formare...
-
Guest Relations Manager
1 mese fa
Egna, Italia 7Pines Resort Sardinia A tempo pienoIl 7Pines Resort Sardinia per la prossima stagione estiva 2025 è alla ricerca di un Guest Relations Manager.Principali compiti: Supervisionare e coordinare l'arrivo e la partenza degli ospiti speciali e degli ospiti VIP; Gestire i messaggi e le e-mail per gli ospiti; Gestire i reclami e i problemi degli ospiti e negoziare con loro in modo efficace; Formare...
-
Guest Relations Manager. Romazzino A Belmond Hotel
4 settimane fa
Egna, Italia Belmond A tempo pienoRomazzino, a Belmond Hotel in stunning Costa Smeralda for the season 2025, is looking for an experienced and service-oriented Guest Relations Manager.We are looking for a candidate with a strong background in luxury hospitality who is passionate about delivering exceptional guest experiences.Act as the main point of contact for guests, ensuring a...
-
Assistant Guest Relations Manager
4 settimane fa
Egna, Italia 7Pines Resort Sardinia A tempo pienoIl 7Pines Resort Sardinia per la prossima stagione estiva 2025 è alla ricerca di un' Assistantant Guest Relations Manager.Principali compiti: Supervisionare e coordinare l'arrivo e la partenza degli ospiti speciali e degli ospiti VIP; Gestire i messaggi e le e-mail per gli ospiti; Gestire i reclami e i problemi degli ospiti e negoziare con loro in modo...
-
Assistant Guest Relations Manager
4 settimane fa
Egna, Italia 7Pines Resort Ibiza A tempo pienoJob description Il 7Pines Resort Sardinia per la prossima stagione estiva 2025 è alla ricerca di un' Assistantant Guest Relations Manager.Principali compiti: Supervisionare e coordinare l'arrivo e la partenza degli ospiti speciali e degli ospiti VIP;Gestire i messaggi e le e-mail per gli ospiti;Gestire i reclami e i problemi degli ospiti e negoziare con...
-
Guest Relations Manager. Romazzino A Belmond Hotel
4 settimane fa
Egna, Italia Belmond A tempo pienoRomazzino a Belmond Hotel in stunning Costa Smeralda for the season 2025 is looking for an experienced and service-oriented Guest Relations Manager .We are looking for a candidate with a strong background in luxury hospitality who is passionate about delivering exceptional guest experiences.Act as the main point of contact for guests, ensuring a personalized...
-
Egna, Italia Belmond A tempo pienoBelmond is part of the world's leading luxury group, LVMH Moët Hennessy Louis Vuitton.The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service.Romazzino a Belmond Hotel in stunning Costa Smeralda for the season 2025 is looking for a talented Guest Relation Agent to join our team.The ideal candidate is willing...
-
Resort General Manager
4 settimane fa
Egna, Italia Antal International Network A tempo pienoFor a luxury resort in Sardinia, part of an Italian Hospitality Group, we are looking for a RESORT GENERAL MANAGER About the Role: For a recently renovated chain resort in Sardinia to be upgraded to 5 Star classification, we are looking for a Resort General Manager who will oversee the daily operations of the property, ensuring both the highest standards...
-
Hsk Manager
5 mesi fa
Egna, Italia 7 Pines Resort Sardinia A tempo pieno7Pines Resort Sardinia is looking for an HSK Manager Role Description This is a full-time on-site role for an HSK Manager at 7Pines Resort Sardinia located in Arzachena.The HSK Manager will be responsible for overseeing and managing the Housekeeping department, ensuring cleanliness and maintenance standards are met, managing inventory and supplies, training...
-
Spa Manager. Romazzino A Belmond Hotel
2 giorni fa
Egna, Italia Belmond Management A tempo pienoRomazzino a Belmond Hotel in stunning Costa Smeralda for the season 2025 is looking for an experienced and motivated Spa Manager to lead the spa team and create an oasis of relaxation, wellness, and luxury for our esteemed guests. The Spa Manager will oversee daily operations, ensure exceptional guest service, and drive revenue growth through innovative...
-
Spa Manager. Romazzino A Belmond Hotel
2 giorni fa
Egna, Italia Belmond A tempo pienoRomazzino a Belmond Hotel in stunning Costa Smeralda for the season 2025 is looking for an experienced and motivated Spa Manager to lead the spa team and create an oasis of relaxation, wellness, and luxury for our esteemed guests. The Spa Manager will oversee daily operations, ensure exceptional guest service, and drive revenue growth through innovative...
-
Front Office Manager
2 mesi fa
Egna, Italia 7Pines Resort Ibiza A tempo pienoJob description The 7Pines Resort Sardinia is looking for a Front Office Manager: DUTIES AND RESPONSIBILITIES: Trains, cross–trains, and retrains all front office personnel.Participates in the selection of front office personnel.Supervises workload during shifts.Evaluate the job performance of each front office employee.Verifies that accurate room status...
-
Spa Manager. Romazzino A Belmond Hotel
1 mese fa
Egna, Italia Belmond Management A tempo pienoRomazzino a Belmond Hotel in stunning Costa Smeralda for the season 2025 is looking for an experienced and motivated Spa Manager to lead the spa team and create an oasis of relaxation, wellness, and luxury for our esteemed guests.The Spa Manager will oversee daily operations, ensure exceptional guest service, and drive revenue growth through innovative...
-
Hotel Reservation Team Lead
1 giorno fa
Egna, Trentino-Alto Adige, Italia 7Pines Resort Sardinia A tempo pienoAbout the RoleWe are seeking a seasoned Hotel Reservation Team Lead to join our luxury travel team at 7Pines Resort Sardinia for the upcoming season. As a key member of our reservations team, you will be responsible for providing expert advice on travel itineraries and prices, handling customer inquiries and concerns, and ensuring seamless booking...
-
Front Office Manager
2 mesi fa
Egna, Italia 7Pines Resort Sardinia A tempo pienoThe 7Pines Resort Sardinia is looking for a Front Office Manager: DUTIES AND RESPONSIBILITIES: Trains, cross–trains, and retrains all front office personnel.Participates in the selection of front office personnel.Supervises workload during shifts.Evaluate the job performance of each front office employee.Verifies that accurate room status information is...
-
Room Division Manager
2 settimane fa
Egna, Italia Alti Profili A tempo pienoFor a luxury 5-star hotel in Porto Cervo, we are hiring aROOM DIVISION MANAGER (Seasonal Contract 6-8 months) Reporting to the Assistant Hotel Manager and managing a team of 5 people.Main Responsibilities: Plan, supervise, and manage the daily operations of the branded facilities (front office, reservations, housekeeping).Ensure maximum guest satisfaction...
