Technical Project Manager Payments
2 settimane fa
Technical Project Manager Payments
Locations: Italy - Gallarate
Time Type: Full time
Posted on: Posted 2 Days Ago
Job Requisition ID: JR0003791
Main duties and responsibilities:
Deliver Solutions implementation projects within scope, timeline, budget and in compliance with the processes of Global Blue Professional Services.
Interface with internal and external project managers and stakeholders to ensure smooth implementation of DCC services.
Support to definition, implementation and governance of an efficient Partner Integration Project implementation processes.
Support the Commercial Organization and Partner Manager with technical and process consultancy.
Ensure that the implemented Solutions are anchored correctly in the GB organization.
Accept, coordinate and prioritize all "customer" requests related to decentralize IT.
Ensure correct and timely ticket handling (initiate, track update and close ticket).
Write and improve knowledgebase pages for employee (incl. manuals and FAQs).
DCC applications certifications, deployments and management.
Perform the local "user acceptance test" for solutions.
Maintain the Countries Requirement updated.
Technical pre-sales.
Provide 2nd level support to the local Field Service teams.
Regular reports, reviews and meetings with Head of Payment and Product DCC team.
Relates and cooperates mainly with:
Line manager
Technology teams
Commercial teams
Product teams
Background and Education:
IT educational background.
University graduate preferred.
At least 2 years of experience in managing technical projects with external stakeholders.
Experience in working with virtual and distributed teams.
Customer consulting services.
Independent and self-motivating personality.
Fluent English and Italian language skills (oral and written).
Portuguese, Turkish, Greek and Arabic language skills (oral and written) are a plus.
Working knowledge within the payment industry and retail (preferred).
Specific skills and knowledge:
Good knowledge of project management processes and tools.
Solid understanding of Point-of-sale related technology and transactional systems.
Experience with EFT payment standards, PCI, EMV within the retail or credit card industry.
Ability to communicate with external partners in an efficient and structured way.
Accuracy, ability to quickly analyze situations and to identify the correct measures.
Customer-oriented approach.
Willingness to enter in technical details.
Structured and flexible at the same time in managing difficult and challenging situations.
Commitment and dedication to work.
Perseverance in reaching goals.
Excellent communication and team skills, ability to present ideas clearly and concisely.
Excellent organizational, decision-making and problem-solving skills.
About Us
At Global Blue, we firmly believe that enhancing the shopping experience drives performance.
Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.
As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23.
Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries . At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.
Together, we innovate, create, and strive towards a brighter future for the businesses we serve.
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