Operations Specialist

4 settimane fa

Milano, Lombardia, Italia Everli A tempo pieno

**Who we are**
**Everli is Europe's leading marketplace for online grocery shopping and one of its fastest growing scale-ups.
**Supported by international world-class investors, we are on a mission to deliver customers peace of mind with a trouble-free grocery experience they love and trust.
We achieve our growth through a culture that is
**collaborative**,
**transparent**,
**data-driven** and
**focused on our mission.
**
Our rapidly growing and diverse international team (20 nationalities and counting) has offices located in
**Italy** (with headquarters in Milan & Verona),
**France** and
**Poland **and we have many
**remote job opportunities** in other countries as well.
Our professional challenge:
For our headquarter in
**Milan**, we are looking for an empathic, accurate and quality-oriented
**Operations Specialist** to join our Local Operations Team.
In this role, you will have full ownership of
**the back-office tasks** related to Shoppers' activation, executing a rich set of tasks with great accuracy (for instance, paperwork collection, contracts preparation and signing, profile setup etc).
You will also support the
**retraining activities **to improve our Shoppers' performance.
In Everli, the Shoppers are entitled to pick up the products requested by our customers in their favourite stores and then deliver the groceries straight to their home.
The Local Operations team is responsible for the
**recruiting, onboarding and training activities** for our Shoppers.
As Operations Specialist, you will focus on a specific selection of Italian cities, managed by the related Squad, and support all the necessary processes to grant a high quality level for our service.
**This is a fixed-term job opportunity for Categorie Protette under Law 68/99**; it could become a permanent position in case of good performance.
**What you will do**:
- Activation eligibility calls to wannabe Shoppers;
- Paperwork and document checks to formalise the cooperation;
- Management of Shoppers contracts;
- Management of Shoppers Kit;
- Soldo activation;
- Shoppers profiles setup;
- Webinars to give support to Shoppers and listen to their needs;
- VAT process ownership;
- Churned shopper weekly touch point for debt collection and understand reasons;
- Daily monitoring and management of inbound mail from Shoppers;
- Retraining management for Shoppers who should improve their performance;
- Live daily webinars for newbies "Startup calls program";
- Constant confrontation with the Area Manager to improve Shoppers quality and find solutions to local problems.
**Why you should join us now**:
- You have the **chance to change the life of millions of people**;
- You can rely on **talented and collaborative colleagues** who will both push and support you;
- You get a competitive compensation package;
- You can use a **welfare budget** for a wide selection of services (education, public transport, vacations and entertainment, wellness, culture etc);
- You receive a budget to create **your own home workstation**;
- You have **flexible working conditions**;
**What you bring**:
- You developed previous experience as Operations Specialist or in customer/quality oriented roles;
- You have a good proficiency with **Office** (especially with **Excel**);
- ** Your English knowledge is upper intermediate (B2)**;
- You have good communication skills;
- You are quality-oriented and work with great accuracy and attentions to details;
- You can be multitasking;
- You are a team player.
Everli is proud to be an equal opportunity employer.
We foster an inclusive and diverse workplace.
No matter who you are, what you look like or how many years ago you have started your career: you will always be welcome in our team.
Just like in a grocery store, diversity is richness

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