Shop Manager

PASSIONATE ABOUT TRAVEL AND RETAIL? EXCITED TO EXPLORE YOUR POTENTIAL IN A FRIENDLY, INTERNATIONAL AND WELCOMING ENVIRONMENT? Join Costa today and learn how
Who we are:
With 20,000+ professionals from 70 countries, we're a tight-knit crew that celebrates uniqueness. Our ship is fueled by trust, transparency, and positive vibes. We value every voice and create an inclusive workplace that reflects the world we explore.
Your life on board:
As a Shop Manager, you will serve as a role model, responsible for the multiple quality merchandise and shops of the ship. You'll be responsible for creating a welcoming environment, maximizing sales and exceeding guest expectations.
Demonstrate your passion:
You love creating an exceptional and memorable retail experience for guests, inspiring enthusiasm and excitement around brands and products. You're delighted to be responsible for maintaining an environment of positive relations, leading the team with enthusiasm and inspiring trust.
Get things right:
You will be responsible for maintaining excellent marketing and visual merchandising standards. You will oversee high-volume shop operations, aiming to provide excellent experiences to Guests and uphold Company standards consistently. You will guide employee professional development, recommending trainings and updates about the brands, sales and service. You will cultivate a supporting work environment and motivate your team to achieve excellent results.
You will gather information and compile reports, while also employing a data-driven approach to make decisions aligned with the directives of the Corporate Shop Operations Director. You will maximize opening hours while complying with international customs regulations and onboard activities.
Safety First:
You'll be proactive in promoting and keeping our safety guidelines and code of conduct. You'll help create a welcoming and secure environment where everyone feels comfortable and respected.
What makes you unique:
You have at least a secondary school diploma or higher. Studies in retail or hospitality is a plus. You have a B2 spoken level of English, and knowledge of other languages is a plus. You have good communication skills, and you are a curious, organized, and determined person with experience in people management. You have at least 3 years' experience in retail as Shop Manager or Area Manager in fast-paced environments.
Why Costa:
Welcome to a world of extraordinary adventures as a Costa Crociere crew member We're thrilled to have you on board and are dedicated to your personal and professional growth. We've got you covered with travel arrangements, onboard meals, and accommodation. During your free time, dive into our fantastic crew facilities, like the gym, crew beach, crew bar. Enjoy exclusive discounts and perks when on board and let your family and friends visit you on board.
Diversity and Inclusion:
Costa is like a world within a world. This is a place where you will always be accepted and valued. Shipboard and shoreside, we are an extraordinary melting pot of different backgrounds, experiences, ages and cultures. Each of us brings unique insights and perspectives. All of us are valued and respected for who we are. Costa is a global community where everyone belongs.
READY TO EMBARK ON THIS EXCITING JOURNEY AND SET SAIL TO YOUR AMBITIONS? Apply today

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