Satellite & Ground Segment Engineer (Sentinel-2)

Serco is a leading Space Services Provider with thousands of skilled resources that have supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA.
Serco Italia S.p.A. is one of the top 50 World Space Manufacturing and Service companies with a long history of providing Earth Observation operations, maintenance, and front-end services to the European Space Agency.
The company also offers a vast experience to a huge number of IT and space markets including central governments, defense organisations, the aerospace industry, and commercial companies.
We are looking for a Satellite & Ground Segment Engineer focused on the Sentinel-2 mission.
You will be involved in activities required to ensure the proper orchestration of operations across the services contributing to CSC operations, monitoring the associated overall operations performance - from planned instrument observations and satellite downlink activities to user-level data availability at the data access interface.
The position is framed within the Serco Copernicus Services, the unit responsible for supporting all Copernicus Sentinel's missions in abrogating operations, maintenance, and coordination services.
Responsibilities Operations Performance Monitoring of the Ground Segment Data Flow: End-to-end monitoring, analysis, and reporting to ensure that CSC Services behaviour aligns with expected outcomes.
Monitoring the overall data flow to ensure completeness and timeliness for data acquisition, production, dissemination, and archival.
Identifying deviations from expected performance and reporting findings.
Operations Coordination and Support: Planning, tracking, and managing tasks and activities to coordinate CSC services and Data processor maintainers involved in specific Sentinel-3 mission operations.
Interface Management among different CSC operational Services, ensuring smooth communication.
Managing operations documentation, configuration management, and website content updates for the Sentinel-3 mission.
Action tracker management.
Management of Copernicus End Users Helpdesk Requests.
Anomaly and Maintenance Management: Processing and managing anomaly and maintenance reports.
Coordinating with involved entities and following up until resolution.
Using ticketing systems for issue management.
Customer Interface: acting as the primary point of contact for the client, ensuring smooth communication and alignment between the client's expectations and the services provided by CSC.
Support to DEV Team: Supporting the DEV team for monitoring and reporting requirements (dashboards).
Reports Preparation: Preparing reports on a weekly and quarterly basis.
Meeting Attendance: Attending and organizing meetings such as progress meetings, Anomaly Review Boards (ARB), and coordination boards, ensuring alignment with decision-making processes.
On-Call: Participating in on-call shifts during Extended Working Hours (EWH).
Profile Bachelor's or Master's degree in Aerospace Engineering, IT, Computer Science, or a related field Expertise in performance monitoring and reporting: Ability to track, analyze, and report mission performance trends, ensuring data completeness, timeliness, and accuracy across complex systems.
Strong problem-solving and analytical skills, with the ability to interpret and respond to complex mission data.
Proven experience in coordinating operations involving multiple services, entities, and stakeholders.
Experience in planning, scheduling, and tracking operational tasks across a distributed team.
Strong organizational and leadership skills to manage complex workflows and ensure seamless collaboration between involved teams.
Experience with Atlassian tools, including Jira for action management, issue and anomaly processing and tracking, and Confluence for documentation and know-how sharing.
Writing Technical Documentation, like operational procedures, anomaly reports, and progress reports.
English Level B2 (Upper-Intermediate), written and spoken.
Knowledge of Copernicus Sentinel-2 mission and ground segment end-to-end data flow.
Experience in monitoring and reporting mission performance trends, data analysis, and the ability to derive actionable insights from complex datasets and technical documentation.
Experience in incident and anomaly management processes and workflows within mission-critical environments.
Other Skills: Experience with Grafana for monitoring, including using dashboards and leveraging various features for performance monitoring.
Familiarity with OData, STAC APIs, and with SQL databases.
Experience working on aerospace projects, ideally involving Earth Observation (EO) systems or satellite missions.
Strong communication and mediation skills.
Ability to work independently and manage tasks prioritizing responsibilities, to effectively meet deadlines and operational demands.
Familiarity with ITIL and Agile methodologies for service management and project execution.
On offer  Competitive Salary.
Great career opportunities in the Space industry Comprehensive package of benefits offered by the company, such as life insurance and health insurance.
Engaging in company events to foster team spirit.
Hybrid working model to support work-life balance.
Opportunity to work in an international environment.
  Relocation: Rome's central location in Italy offers excellent transportation links within the city and across the country.
The city is well-connected by a network of highways and railways, with Ciampino Airport or Fiumicino, providing convenient access to international destinations.
  Serco provides relocation support for all EU passport holders planning to move to Rome and join Serco Italia S.p.A.   DE&I Diversity, Equity & Inclusion at Serco is based on a culture where every voice is heard and every employee feels valued.
Working together as one team, we can enhance the experience of our people and teams, improve the value of our solutions to better serve the missions of our customers, and make an impact in our world.
About Serco: Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the likes of ESA, CNES, EUMETSAT, EUSPA, ASI and NASA.
We offer space capabilities across the full space lifecycle from satellite testing to Launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development.
With over 55 years history in the space sector Serco is well placed to contribute to National strategies across Europe and the globe We work within the heart of the space sector so understand the challenges our customers face.
When it comes to recruitment we are experts in sourcing the very best talent within space engineering, earth observation, satellite communications and cyber security.
We have placed hundreds of people from post graduates through to C-suite executives into space agencies, satellite operators, manufacturers, system integrators, consultancies, earth observation/remote sensing, launch providers and much more.