Housekeeping Manager

3 settimane fa

Milano, Lombardia, Italia Sircle Collection A tempo pieno

Do you have a passion for hospitality and are fluent in Italian and English ?
Do you love to use your creativity to surprise guests to make their journey through the hotel even more magical?
Then become part of our team at the new Max Brown Hotel in Milan as
**Housekeeping Manager (M/F/t)**
**What we do and are proud of**
With our shared passion for hospitality, our team creates one-of-a-kind hotels, restaurants, stores and spas in Europe's most inspiring neighbourhoods.
It's in our DNA to be creative, ambitious, surprising and to provide heartfelt service.
**About Max Brown Missori - Milan**
We are Max Brown - an inclusive, down to earth and charming hotel brand that treats guests as locals and locals as guests.
We don't try to be cool, and we don't chase the latest trends.
Instead, we focus on offering our guests a comfortable and tasteful but never over complicated stay.
**Why this vacancy is available**:
To build and maintain our housekeeping team spirit high & energetic, we are looking for you to join our dynamic team.
As our Housekeeping Manager at the Max Brown hotel, you will be responsible for managing and train the team by coordinating the activities of the Room Attendants and General Cleaners.
You will also ensure a high level of maintenance of the hotel and front and back of the house spaces.
With your energetic and motivating spirit, you will make sure our guests and team members are always happy
- Are you getting excited?
Read on because.._
**This is what you're going to do**:
- Work along the team to provide heartfelt service
- Managing and train the team by coordinating the activities of the room attendants and general cleaners;
- Assist to monitor and handle guest complaints, and create proactive planning to increase guest satisfaction scores;
- You will record and monitor the house maintenance status
- Checking reservations and pre-blocking rooms to ensures that all guest expectations are exceeded upon arrival;
- Ensure the housekeeping and cleaning team provides a professional and friendly service for guests.
**This is why your new job is challenging**:
You work in a dynamic and rapidly changing environment with people from different cultures and backgrounds.
As a result, you always keep an overview, are able to set priorities and switch quickly.
You know how to make connections and you take the initiative when decisions have to be made.
Job requirements
To succeed in this role, we believe you should have a minimum of 1-2 years of work experience in a similar role.
You are an experienced and hands on motivator and it is in your nature to communicate clearly with surprising coaching skills.
It goes without saying that you have affinity with hospitality and are able to create and nurture a professional and inspiring environment to your team and guests.
You are able to communicate on an intermediate level in English.
**Our benefits and fun**:
- Hotel benefits (The Netherlands, Spain, Germany and Austria)
- In-house Experience
- Discount: Employee rate and Family & Friends rate

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