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Technical Support Specialist
4 settimane fa
Portfolio Business: Huber Engineered Materials
J.M.
Huber Corporation is one of the largest privately held, family-owned companies in the United States.
Established in 1883, we are a diversified, global supplier of specialty and commodity chemicals, hydrocolloid solutions, engineered wood products, and natural resources to customers spanning a wide variety of industries.
With approximately $3 billion in sales and 4,000 employees worldwide, we have a material presence in more than 20 countries.
Position SummaryIn this function, you support field trials, develop technical reports, and provide training on our product portfolio.
You are an expert in agronomy, plant nutrition, and agricultural markets, with strong communication and analytical skills.
You will closely cooperate with product management and the commercial team on defining yearly objectives.
Principal Duties & ResponsibilitiesTechnical Support & Training:Provide technical product details to sales teams and customers.
Deliver training sessions and create educational materials for internal teams, customers, and stakeholders.
Develop technical presentations and instructional aids for various audiences.
Field Trials & Research Coordination:Oversee field trials for existing and new products, including design, evaluation, and analysis.
Collaborate with universities/research centers to conduct trials and report results.
Prepare regular updates on trial progress and results for internal and external stakeholders.
Assist in developing product positioning for various crops.
Sales & Marketing Support:Act as a product specialist during client/distributor presentations.
Assist Regional Sales Managers in identifying and enhancing commercial relationships.
Build relationships with growers, consultants, and distributors to drive sales.
Collaborate with the sales team on market research and competitor analysis.
Customer Engagement:Address technical inquiries via phone, email, or webinars.
Investigate product performance complaints and conduct root cause analyses.
Provide on-field support for key customers representing large turnover.
Product Development & Feedback:Share field insights with the Global Innovation Team and Product Management.
Develop comprehensive product application plans, tailored by both crop and customer.
Support pre-launch activities by participating in late-stage product development tests.
Specialized/Technical Knowledge or Required SkillsQualifications Bachelor's degree in Agronomy, Biology, Crop Science, or related fields required.
Master's degree is a plus.
Minimum of 3 years of experience in agriculture or agronomic roles.
Proficiency in specialty agriculture production practices.
Bilingual proficiency in English and Spanish/Italian (preferred).
Strong analytical, written, oral, and presentation skills.
Competencies Proficiency in MS Office tools.
Strong work ethic with a customer-focused mindset.
Ability to build partnerships with internal teams and external stakeholders.
Self-starter with attention to detail and a collaborative attitude.
Travel RequirementAbility to travel more than 30%.
Our employees are our strongest asset, and their safety, health, and well-being is our highest priority.
We respect the individual by providing opportunities for professional and personal development.
Our Principles drive us to create an inclusive workplace where employees share core values, show dignity and respect toward others, and work hard to achieve their best performance.
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