Informatics Technical Specialist
4 mesi fa
Role Purpose Hands-on resource to deliver installation, configuration, integration, training and troubleshooting services for AlinIQ products.
Qualifications - Bachelor's or Master's degree in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines - 24 years of relevant experience installing, configuring and/ or maintaining diagnostics laboratory informatics applications.
Special Skills & Knowledge - Sound understanding of diagnostics laboratory workflows and related technologies - Demonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyzer management systems, or inventory management systems used in diagnostics laboratories - Hands on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirable - Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently - Technical proficiency with general business applications such as MS Office, MS Project/ SmartSheet Key Competencies - Strong verbal and written communication skills with excellent customer facing capabilities - Attention to detail and a concern for quality - Able to innovate and willing to bring ideas forward, escalate issues and risks in a positive way Key Accountabilities - Become a trusted advisor to customers - Identify customer needs, propose solutions, and resolve problems - Provide feature/ product enhancement input based on customer feedback - Maintain and assume accountability for a culture of high customer service - Execute project work plans with a focus on timely completion & risk mitigation - Track and report on assigned project aspects on a regular basis - Configure and integrate products to customer specifications; deliver training - Provide customer support assistance, as needed - Revise and keep up to date, all project documents and systems of record - Participate in team and customer meetings effectively
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Informatics Technical Specialist
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Informatics Technical Specialist
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Milano, Italia Abbott Laboratories A tempo pienoRole Purpose Hands-on resource to deliver installation, configuration, integration, training and troubleshooting services for AlinIQ products. Qualifications Bachelor's or Master's degree in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines 2~4 years of relevant experience installing, configuring and/ or...
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