Freight Clerk

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Job title Air Freight Import Clerk
JOB SUMMARY
Air Freight Import Clerk carry out all the activities and operations foreseen in the Airfreight department for inbound shipments.
Purpose of the job is completion of the daily activities for Airfreight products in compliance with UPS standards and procedures and provide customer service to clients.
JOB DUTIES ASSOCIATED ACTIVITIES
- Contact with consignees/local customers as well as network service centers to arrange shipments import
- Reception and/or transmission of shipping instructions (as per SOP or standard procedures)
- Contact with international carries for arrivals and EU inbounding
- Provide customs clearance instruction to customs broker
- Data entry into E2K System according to KPI standard procedure
- Arrange deliveries with UPS authorized ground carriers
- Rates set up checks into systems and invoicing as per Pricing Agreement/One Day Quote received by BD/Pricing Team
- Post shipment problem solving (credit notes, customs issues, etc.)
by shipping instructions check and Team Leader support
- Fill in claims standard form as per claim procedure for further sending to claim department
ACCOMPLISHMENTS KNOW-HOW, SKILLS & EXPERIENCE
- Education level : High school graduate or Bachelor degree
- Experience : preferred Air freight service industry basic experience
- Skills:
- Basic Knowledge of Air freight processes and Customs procedures
- Ability to meet high volume and quality service commitments for multiple clients.
- Good time management skills: able to prioritize and work under pressure,
- Team work: ability to follow through a shipment in an organized manner that is cost effective,
- Ability to negotiate rates
- Problem solving attitude
- High reaction to solve problems and take prompt decision.
- Language skills and ability to communicate at customer and network levels
- IATA regulations
- Incoterms
- Basic ENAC security regulations
MAIN INTERFACES
UPS:
- Emcon 2000
- FF Reporting Portal
- Microsoft Office pack
- TEP
- Flex Global View web tracking
External:
- Airlines Web Sites
- Subcontractors Systems
- Customs Brokerage
Key Performance Indexes:
Data Quality indicators are set up and monitored weekly on actual versus plan basis.
Operation clerks are trained in order to comply procedures and KPIs during daily job:
- Shipments End-to-End transit time
- Shipment door-to-door milestones on FGV
- Invoices on time release
**Employee Type**:
Permanent
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