Technical Support Das
1 mese fa
Can you bring an innovative eye to our Digital Access Solutions department? Join our team in San Giovanni in Persiceto (Bologna), Italy, and enjoy a collaborative culture that empowers you to build a career you can be proud of. What you would do as our Technical Sales and Product Support – DAS
In order to succeed in the role we are expecting great IT capabilities, knowledge on digital solutions and capability to handle tasks under continuous pressure. You would be working in close collaboration with our customers & company internal and external experts. We expect fluent written and spoken English to maintain good quality in communication.
You would also:
Provide 2nd line support to technical partners in the market. Work with customers / employees to identify the correct solution that addresses their needs, from technical to budget point of view, and identify installation or specification problems and advise on the correct solution. Provide detailed project quotes and training on Digital and Access Solutions products to both internal staff and external customers. Develop knowledge of customers (their needs, problems, and business), provide regular reports on KPI's and understand the market and competitors. Maintain Digital and Access Solutions Document Management to ensure accurate and up-to-date information is available. The skills and experience you need.
We are looking for someone who:
Is educated to University degree level in an Engineering discipline (or similar) with some postgraduate work experience. Experience of working in a multicultural team and in an international environment would be useful. Is experienced in producing and delivering technical/product training, interactive as well as hands-on, for small groups and in front of larger audiences. Previous experience in electronic access control or integrated security solutions market is preferred. Has very strong technical troubleshooting and analytical skills. ITIL, security, SQL or networking related certifications. Is an excellent communicator who can explain sometimes complicated concepts to managers and others across the region. Has excellent written and verbal communication in Italian and English. What we offer
We're passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here's what we have to offer:
Learning and career development opportunities, whether it's online learning, management training or enhancing your skills. A competitive salary and incentive schemes. We review applications regularly, so don't wait.
We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. To make sure your personal data is safe, we don't look at any applications sent by email or post. If you have any questions about the role or the process, email Giulia Virde, Talent Acquisition Business Partner, at
Let's create a safer and more open world - together
To find out more about us, visit
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
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