Jo Malone London – Service Experience Coach

4 giorni fa

Lazio, Italia Jo Malone London A tempo pieno

Position Summary

The Service Experience Coach will hold accountability for driving and elevating execution standards of brand service and services primarily through the delivery of the Service Accreditation Programme.
Responsibilities And Tasks Service Experience
Ensure teams can deliver our signature high-touch service, both in store and virtually.
Elevate service standards through coaching/feedback and the execution of the Service Accreditation Programme.
Lead on the ground in the ongoing evolution of the brand service strategy through modelling positive behaviors, coaching and development of Stylists.
Model/lead a coaching culture where everyone receives timely acknowledgement for their successes and feedback on all areas of opportunity, fully embodying our brand core values of kindness and transparency.
Identify and highlight training opportunities to line manager.
Sales & Productivity
Lead by example through always delivering exceptional customer service levels.
Achieve all KPI's as outlined by Brand Manager/Retail Operations Manager/Boutique Manager.
Measure education success through pre-agreed KPI's, such as sales, AUS/UPT, % Tasting Bar Services, Conversion %, Accreditation %.Drive Retail Sales utilizing the 80/20 approach (20% of time will be dedicated to selling).

Actual KPI Targets to be set in line with Regional / Affiliate goals.Education Support
Ensure product knowledge through 100% completion of all relevant e-learning content.
Ensure that the teams follow corporate initiatives and store policy and procedures, including the Retail Operations guidelines, hygiene protocol and others.
Identify locally relevant education opportunities and highlight these to Brand Manager/Retail Operations Manager/Education Executive/Global Education through regular feedback and reporting.
Additional Responsibilities And Tasks
May be required to travel for external business meetings.
Qualifications Competencies and Skills Required
Experience in in-store and digital education.
Exceptional and proven coaching skills.
Excellent verbal and written communication skills, both in person and virtually.
Results driven & action-oriented.
Excellence in execution.
Business acumen: good analytical and commercial skills.
Able to drive and facilitate change.
Experience in conflict and interpersonal interactions.
Extensive knowledge and experience in retail beauty industry.
Proven ability to build collaborative relationships with retailers, direct reports and peers.
Exemplifies our brand code of kindness.
Digitally-savvy: presence and experience in social media.
Job: Retail - Store
Primary Location: Europe, Middle East, Africa-IT-62-Rome
Job Type: Standard
Schedule: Full-time
Shift: 1st (Day) Shift
Job Number: 2312330.
This job advertising is addressed to both sexes based on law 903/77 and 125/91, and addressed to people of any age and nationality based on legislative decree N°215/03 and 216/03.

#J-18808-Ljbffr

  • Jo Malone London – Service Experience Coach

    2 mesi fa

    Lazio, Italia Jo Malone London A tempo pieno

    Jo Malone London – Service Experience Coach Position Summary: The Service Experience Coach will hold accountability for driving and elevating execution standards of brand service and services primarily through the delivery of the Service Accreditation Programe Responsibilities and Tasks Service Experience Ensure teams can deliver our signature high-touch...

  • Jo Malone London – Service Experience Coach

    3 giorni fa

    Lazio, Italia Jo Malone London A tempo pieno

    Position SummaryThe Service Experience Coach will hold accountability for driving and elevating execution standards of brand service and services primarily through the delivery of the Service Accreditation Programme.Responsibilities And TasksService ExperienceEnsure teams can deliver our signature high-touch service, both in store and virtually.Elevate...

  • Stylist @ Jo Malone London, Roma

    4 mesi fa

    Lazio, Italia Jo Malone London A tempo pieno

    Stylist @ Jo Malone London, Roma - Fiumicino, full-time Position Summary: As one of our talented sales advisors you will provide welcoming, authentic and personalized service to our customers in order to achieve all customer service and sales targets.With your passion for people; our company; products and services, you will ensure that each customer has a...

  • Stylist @ Jo Malone London, Roma Termini, Part-Time

    2 mesi fa

    Lazio, Italia Jo Malone London A tempo pieno

    Stylist @ Jo Malone London, Roma Termini, part-time Position Summary: As one of our talented sales advisors you will provide welcoming, authentic and personalized service to our customers in order to achieve all customer service and sales targets.With your passion for people; our company; products and services, you will ensure that each customer has a unique...

  • Stylist @ Jo Malone London, Roma

    3 settimane fa

    Lazio, Italia Jo Malone London A tempo pieno

    Stylist @ Jo Malone London, Roma - Via Del Babuino, part-time 29hPosition Summary: As one of our talented sales advisors you will provide welcoming, authentic and personalized service to our customers in order to achieve all customer service and sales targets. With your passion for people; our company; products and services, you will ensure that each...

  • Stylist @ Jo Malone London, Roma

    3 settimane fa

    Lazio, Italia Jo Malone London A tempo pieno

    Stylist @ Jo Malone London, Roma - Via Del Babuino, part-time 29h Position Summary: As one of our talented sales advisors you will provide welcoming, authentic and personalized service to our customers in order to achieve all customer service and sales targets.With your passion for people; our company; products and services, you will ensure that each...

  • Fragrance Specialist @ Jo Malone London, Roma Termini, Part-Time 29H

    1 settimana fa

    Lazio, Italia Jo Malone London A tempo pieno

    Fragrance Specialist @ Jo Malone London, Roma Termini, Part-time 29h Position Summary: As one of our talented sales advisors you will provide welcoming, authentic and personalized service to our customers in order to achieve all customer service and sales targets.With your passion for people; our company; products and services, you will ensure that each...

  • Chinese Speaker Fragrance Specialist @ Jo Malone London, Roma

    3 mesi fa

    Lazio, Italia Jo Malone London A tempo pieno

    Chinese speaker Fragrance Specialist @ Jo Malone London, Roma - Fiumicino, Full-time Position Summary: As one of our talented sales advisors you will provide welcoming, authentic and personalized service to our customers in order to achieve all customer service and sales targets.With your passion for people; our company; products and services, you will...

  • Jo Malone London – Service Experience Coach

    3 settimane fa

    Lazio, Italia Tn Italy A tempo pieno

    col-wideJob Description:Jo Malone London – Service Experience CoachPosition Summary:The Service Experience Coach will hold accountability for driving and elevating execution standards of brand serviceand services primarily through the delivery of the Service Accreditation ProgrameResponsibilities and TasksService ExperienceEnsure teams can deliver our...

  • Jo Malone London – Service Experience Coach

    2 settimane fa

    Lazio, Italia The Estée Lauder Companies Inc. A tempo pieno

    Position Summary:The Service Experience Coach will hold accountability for driving and elevating execution standards of brand service and services primarily through the delivery of the Service Accreditation Programme. Responsibilities and Tasks Service ExperienceEnsure teams can deliver our signature high-touch service, both in store and virtually.Elevate...

  • Jo Malone London – Service Experience Coach

    3 settimane fa

    Lazio, Italia The Estée Lauder Companies Inc. A tempo pieno

    Position Summary:The Service Experience Coach will hold accountability for driving and elevating execution standards of brand service and services primarily through the delivery of the Service Accreditation Programme. Responsibilities and Tasks Service ExperienceEnsure teams can deliver our signature high-touch service, both in store and virtually.Elevate...

  • Stylist @ Jo Malone London, Roma

    4 giorni fa

    Lazio, Italia Jo Malone London A tempo pieno

    Position SummaryAs one of our talented sales advisors, you will provide welcoming, authentic, and personalized service to our customers in order to achieve all customer service and sales targets.With your passion for people, our company, products, and services, you will ensure that each customer has a unique and inspirational in-store experience that...

  • Stylist @ Jo Malone London, Roma

    4 giorni fa

    Lazio, Italia Jo Malone London A tempo pieno

    Position Summary As one of our talented sales advisors, you will provide welcoming, authentic, and personalized service to our customers in order to achieve all customer service and sales targets. With your passion for people, our company, products, and services, you will ensure that each customer has a unique and inspirational in-store experience that...

  • Stylist @ Jo Malone London, Roma Termini, Part-Time

    4 giorni fa

    Lazio, Italia Jo Malone London A tempo pieno

    Position SummaryNel ruolo di Sales Advisor ti occuperai dell'accoglienza del cliente, fornirai un servizio autentico e personalizzato in grado di soddisfare gli obiettivi di customer service e di vendita assegnati.Grazie alla tua passione per il contatto con la clientela, per la nostra Azienda, i prodotti e servizi, ti assicurerai che ciascun cliente viva...

  • Stylist @ Jo Malone London, Roma Termini, Part-Time

    4 giorni fa

    Lazio, Italia Jo Malone London A tempo pieno

    Position Summary Nel ruolo di Sales Advisor ti occuperai dell'accoglienza del cliente, fornirai un servizio autentico e personalizzato in grado di soddisfare gli obiettivi di customer service e di vendita assegnati. Grazie alla tua passione per il contatto con la clientela, per la nostra Azienda, i prodotti e servizi, ti assicurerai che ciascun cliente viva...

  • Stylist @ Jo Malone London, Roma Termini, Part-Time

    4 settimane fa

    Lazio, Italia The Estée Lauder Companies Inc. A tempo pieno

    Descrizione dell'offerta di lavoro - Stylist @ Jo Malone London, Roma Termini, part-time (249576)OrganizzazionePianificazioneTipologia di lavoroNel ruolo di Sales Advisor ti occuperai dell'accoglienza del cliente, fornirai un servizio autentico e personalizzato in grado di soddisfare gli obiettivi di customer service e di vendita assegnati. Grazie alla tua...

  • Stylist @ Jo Malone London, Roma

    3 settimane fa

    Lazio, Italia Tn Italy A tempo pieno

    col-wideJob Description:Stylist @ Jo Malone London, Roma - Via Del Babuino, part-time 29hPosition Summary:As one of our talented sales advisors you will provide welcoming, authentic and personalized service to our customers in order to achieve all customer service and sales targets. With your passion for people; our company; products and services, you will...

  • Stylist @ Jo Malone London, Roma

    4 mesi fa

    Lazio, Italia The Estée Lauder Companies Inc. A tempo pieno

    Position Summary: As one of our talented sales advisors you will provide welcoming, authentic and personalized service to our customers in order to achieve all customer service and sales targets. With your passion for people; our company; products and services, you will ensure that each customer has a unique and inspirational in-store experience which...

  • Fragrance Specialist @ Jo Malone London, Sanremo

    3 settimane fa

    Lazio, Italia The Estée Lauder Companies Inc. A tempo pieno

    Position Summary: As one of our talented sales advisors, you will provide welcoming, authentic, and personalized service to our customers in order to achieve all customer service and sales targets. With your passion for people, our company, products, and services, you will ensure that each customer has a unique and inspirational in-store experience which...

  • Senior Ux

    4 settimane fa

    Lazio, Italia Tbwa ChiatDay Inc A tempo pieno

    The climate crisis means that now, more than ever, we need to act. Here at Piclo, we believe we are not powerless against climate change and are focused on enabling the transition to a decarbonised future. Our team is on a mission to make our energy systems smart, flexible and sustainable.Who we are looking for We're hiring a Senior UX/Service Designer to...