Department Manager
16 ore fa
INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers, and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change, and championing our communities. JOB PURPOSE Supporting the Store Manager to drive category performance with supervision of the sales team to ensure great customer experiences. Driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience and Burberry Behaviours. RESPONSIBILITIES Lead sales associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs. Work to drive sales for an assigned category including partnering with the Store Manager on sell-through, team training on assigned category. Lead a high performing customer-facing and service-oriented team. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies. Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers. Drive partnership on the selling floor between sales associates, specialists, stock, and operations team. Coach "in the moment" and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow-up actions. Work closely with the Store Manager to develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews. Lead the integration of new joiners to the business. Lead by example by delivering the Burberry Experience to customers when necessary. Partner with Store Manager and Training to take ownership of Burberry Experience training within the store. Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips and talking through difficulties of individual associates. Resolve difficult customer issues and escalate to management when necessary. In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales. Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible. Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to the next level. Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations. Create and maintain an open, positive, and harmonious work environment. Assist with the opening and closing of the store which includes securing doors, windows, and merchandise, successful alarming of store and POS procedures. Additional duties as required. PERSONAL PROFILE Advanced knowledge of POS system. Ability to handle complex customer service issues; (i.e. dissatisfied customers, complaints, returns, repairs & after-sales). Able to use a fluent and professional dialogue with clients and staff. Previous experience with Apple mobile devices and comfortable with the use of digital tools. 3-5 years previous supervisory or management experience in retail sales. MEASURES OF SUCCESS Monthly Burberry Experience evaluation score. Managing performance improvement and development of associates. Improvement in every KPI within the retail scorecard. FOOTER Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience. J-18808-Ljbffr
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Department Manager
2 mesi fa
Montà, Italia Burberry A tempo pienoDepartment: RETAIL OFFLINELocation: ITAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company...
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Department Manager
1 mese fa
Montà, Italia Burberry A tempo pienoDepartment: RETAIL OFFLINE Location: IT At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company...
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Department Manager
3 settimane fa
Montà, Italia Buscojobs A tempo pienoAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers, and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.We aim to provide an environment...
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Department Manager
15 ore fa
Montà, Italia Burberry A tempo pienoINTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers, and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.We aim to provide an...
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Department Manager
2 settimane fa
Montà, Italia Buscojobs A tempo pieno7 giorni faAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers, and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.We aim to provide an...
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Department Manager
3 settimane fa
Montà, Italia Buscojobs A tempo pienoAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers, and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment...
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Certified General Manager
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Montà, Italia Mcdonald’S A tempo pienoThis job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald's USA. This franchisee owns a license to use McDonald's logos and food products when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald's USA. If you are hired for the job described in...
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Montà, Italia Eaton Corporation A tempo pienoEaton's Mobility Group is dedicated to delivering innovative propulsion solutions, from internal combustion engines to electrified systems. For our site in Bosconero (Turin), Italy, the primary production site for truck valves in the EMEA region, we are seeking a Plant Quality Manager who will oversee the entire production process and report directly to the...
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Montà, Italia Page Personnel A tempo pienoEaton's Mobility Group is dedicated to delivering innovative propulsion solutions, from internal combustion engines to electrified systems. For our site in Bosconero (Turin), Italy, the primary production site for truck valves in the EMEA region, we are seeking a Plant Quality Manager who will oversee the entire production process and report directly to the...
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Montà, Italia Eaton Corporation A tempo pienoEaton's Mobility Group is renowned for its cutting-edge propulsion solutions, encompassing internal combustion engines and electrified systems. We are currently seeking a Plant Quality Manager to oversee the entire production process at our primary site in Bosconero (Turin), Italy, which serves as the primary production site for truck valves in the EMEA...
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Montà, Italia Sinthema Snc A tempo pienoStiamo cercando con per MONDOFFICE, gruppo leader nella fornitura integrata di prodotti e servizi per gli ambienti di lavoro il/la nuovo/a Credit Manager per la sede di Castelletto Cervo (BI).La persona inserita, a diretto riporto del Finance Director, avrà la responsabilità della gestione e supervisione del credito dell'azienda, assicurando che le...
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