Agriturismo Manager

**Responsibilities**:
- Implement an automated welcome text system to provide guests with essential information before their arrival.
- Respond promptly and professionally to inquiries and messages from potential and current guests.
- Maintain and update the apartment calendars to ensure accuracy and avoid double bookings.
- Coordinate check-ins and check-outs, providing clear instructions and support to guests throughout their stay.
- Handle guest concerns and inquiries through phone calls and messages, offering prompt and effective solutions.
- Manage guest identification to ensure the security
- Oversee the arrangement of cleaning services for the apartments, ensuring cleanliness and readiness for each guest.
- Manage payment processing and coordinate with guests regarding payment collection.
- Monitor and restock necessary supplies for the apartments, such as toiletries, cleaning supplies, and kitchen essentials.
- Implement effective problem and crisis management strategies to address any issues that may arise during guests' stays.
**Requirements**:
- **FLUENT IN ENGLISH AND ITALIAN** multiple languages is a big plus
- Previous experience in apartment or property management
- Strong organizational skills and ability to manage calendars, bookings, and inquiries efficiently.
- Excellent communication skills, both written and verbal, with the ability to address guest concerns and provide clear instructions.
- Familiarity with automated messaging systems and customer relationship management tools is a plus.
- Problem-solving mindset and ability to handle and resolve guest issues in a professional and timely manner.
- Attention to detail
- Proficiency in handling payment processing and ensuring accurate financial transactions.
- Ability to work remotely and flexibility to answer guests at any hour
- Familiarity with crisis management protocols and the ability to remain calm under pressure.
**Job Types**: Full-time, Part-time
Ability to commute/relocate:
- 55100 Lucca (, LU: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- apartment management (preferred)
**Language**:
- english (required)
Work Location: Hybrid remote in 55100 Lucca (, LU