Product Support Representative
2 settimane fa
WHAT YOU'LL DO
Seakeeper changes the way people spend their time on the water. And if they're forced to go back to their old (and sad) ways of boating because their Seakeeper isn't working, you'll be there to save the day As our Product Support Representative - EMEA, you'll be our customers initial Seakeeper contact to help them troubleshoot common problems and provide answers and basic information to get them back up and running. In addition, you'll support our owners, boat builders and Seakeeper Dealers by:
- Opening service cases, entering pertinent information, and providing timely follow-up
- Assisting Seakeeper Dealers in generating quotes and service orders for spare parts
- Providing troubleshooting information around Seakeeper operation, maintenance, and repair
- Verifying and updating current warranty information for Seakeeper owners
- Editing and distributing service documents internally and externally
- Providing technical product and systems assistance to Seakeeper Dealers
WHAT YOU NEED TO SUCCEED
Do you have a positive attitude, an eagerness to learn, and the ability to hustle in a fast-paced environment? Then Seakeeper is the place for you Here are a few other things you'll need to succeed.
MUST-HAVES
- High school diploma or equivalent
- Maintain a positive, professional, and customer-centric attitude at all times
- Strong data entry skills and strong command of Microsoft Office programs
- Be professional, responsive, resourceful, and flexible
- Strong verbal and written communication skills
- Bilingual in advanced English language
- Superior time management, multitasking, organizational and prioritization skills
NICE-TO-HAVES
- Associates or Bachelor's degree
- Customer and product support experience
- Multilingual in Spanish or French
MORE DETAILS YOU'LL WANT TO KNOW
- On-the-job training will be provided (we will help you become the Seakeeper expert)
- Occasional travel to our other office locations is possible along with OEM and boat show attendance
- Although you'll be based at our Lavagna, Italy location, you'll have the opportunity to work from your home office some of time, if you choose
- You'll report to the Product Support Supervisor EMEA
YOUR TEAM
Our Product Support Team is nestled within our Aftermarket department. It is a small but mighty team that offers the opportunity to gain technical knowledge while also daily interacting with a wide array of people. You'll be able to make an immediate impact in both internal support and the impression the world has of Seakeeper.
WHY SEAKEEPER
71% of our Earth is covered by water and we want everyone to make the most of it. That's why we are committed to creating products that transform the boating experience with an organization that employees want to work for, customers want to buy from, and vendors want to partner with. Our gyro stabilizers eliminate boat roll and create a land-like experience on the water.
We started the company 12 years ago, and now 50% of the boats built annually in our core market are Seakeeper equipped. With our recent introduction of smaller units that are ideal for boats as small as 23 feet, there is a long road of growth ahead
We make an extraordinary product, but the true secret sauce is our people.
We believe in participative leadership. That means you have the freedom to make a difference and contribute to the larger goal, regardless of your position. It also means you have the freedom to fail...and thrive from the things you learn
Ready for a new challenge in a fast-paced environment? Want to help us disrupt an industry? Come on and apply, we are ready for you
Seakeeper is personally committed to building an inclusive and diverse workforce. We are an Equal Employment Opportunity Employer/Affirmative Action Employer and do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, marital status, veteran status, genetic information, or any other protected characteristic under applicable law. All employment is decided on the basis of job requirements, individual qualifications, and business need.
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