Operational Client Support Officer

2 settimane fa


Milano, Italia Euronext A tempo pieno

Operational Client Support Officer page is loaded Operational Client Support Officer Apply locations Milan time type Full time posted on Posted Yesterday job requisition id R15401 Key accountabilities
• Act as the central point of contact of an allocated group of clients on operational matters and ensure an efficient incident management process and escalate issues in an accurate and timely manner
• Provide client support and follow up all questions or issues until resolution, regularly inform the client of progresses notably when in depth analysis is needed
• Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives.
• Drives continuous improvement of process and practices, assess and select improvement opportunities that provide long-term value and minimize operational risks
• Contribute to operation enhancement projects, review of specifications and creation of terms of reference on coming products and initiatives, support to clients for the developments and tests, execution of conformance tests with the clients

Your profile
• Strong financial background and a good knowledge / understanding of the various activities of Euronext direct & indirect client base.
• Prior relevant Client Services experience
• High standards of service delivery to clients and ability to create strong relationships
• Strong analytical and organization skills and problem-solving attitude
• Experienced with project management and ability to monitor
• Strong verbal communication skills both internally and externally
W e are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.
Additional Information This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.
Similar Jobs (1) Client Service & Onboarding locations 2 Locations time type Full time posted on Posted 30+ Days Ago
Euronext is the leading pan-European market infrastructure, connecting European economies to global capital markets, to accelerate innovation and sustainable growth. It operates regulated exchanges in Belgium, France, Ireland, Italy, the Netherlands, Norway and Portugal. With close to 1,930 listed issuers and around €6.3 trillion in market capitalisatio n as of end December 2022, it has an unmatched blue-chip franchise and a strong diverse domestic and international client base. Euronext operates regulated and transparent equity and derivatives markets, one of Europe's leading electronic fixed income trading markets and is the largest centre for debt and funds listings in the world. Its total product offering includes Equities, FX, Exchange Traded Funds, Warrants & Certificates, Bonds, Derivatives, Commodities and Indices. The Group provides a multi-asset clearing house through Euronext Clearing, and custody and settlement services through Euronext Securities central securities depositories in Denmark, Italy, Norway and Portugal. Euronext also leverages its expertise in running markets by providing technology and managed services to third parties. In addition to its main regulated market, it also operates a number of junior markets, simplifying access to listing for SMEs.
#J-18808-Ljbffr



  • Milano, Italia Euronext A tempo pieno

    Operational Client Support Officer page is loaded Operational Client Support Officer Apply locations Milan time type Full time posted on Posted Yesterday job requisition id R15401 Key accountabilities Act as the central point of contact of an allocated group of clients on operational matters and ensure an efficient incident management process and escalate...


  • Milano, Italia Euronext A tempo pieno

    Operational Client Support Officer page is loaded Operational Client Support Officer Apply locations Milan time type Full time posted on Posted Yesterday job requisition id R15401 Key accountabilities • Act as the central point of contact of an allocated group of clients on operational matters and ensure an efficient incident management process and...


  • milano, Italia Risorse SpA A tempo pieno

    Risorse Divisione Permanent , specializzata nella Ricerca e Selezione di profili di middle e top management, per la Direzione Chief Risk Officer di prestigioso Gruppo bancario specializzato nella gestione del credito anomalo e deteriorato, ricerca una figura di:Operational


  • Milano, Italia State Street Corporation A tempo pieno

    Business/Operational Auditor, Officer, Hybrid **Who we are looking for** State Street Bank International GmbH (SSBI) is looking for a Business/Operational Auditor, Officer for the support of our Corporate Audit Department, who will be responsible for providing independent, objective assurance and advisory services designed to add value, minimize risk and...


  • Milano, Italia State Street A tempo pieno

    Who we are looking for State Street Bank International GmbH (SSBI) is looking for a Business/Operational Auditor, Officer for the support of our Corporate Audit Department, who will be responsible for providing independent, objective assurance and advisory services designed to add value, minimize risk and improve the overall control environment of SSBI and...


  • Milano, Italia State Street A tempo pieno

    Who we are looking for State Street Bank International GmbH (SSBI) is looking for a Business/Operational Auditor, Officer for the support of our Corporate Audit Department, who will be responsible for providing independent, objective assurance and advisory services designed to add value, minimize risk and improve the overall control environment of SSBI and...


  • Milano, Italia BNY Mellon A tempo pieno

    Overview The Client Service Officer position is a role responsible for servicing clients across different market segments and/or regions with multiple countries and languages. As The Client Service Officer (CSO), you will serve as the main contact for inquiries and will manage different types of investigations and inquiries including resolutions on the...

  • Operational Risk Analyst

    2 settimane fa


    Milano, Italia Risorse Spa A tempo pieno

    Risorse Divisione Permanent , specializzata nella Ricerca e Selezione di profili di middle e top management, per la Direzione Chief Risk Officer di prestigioso Gruppo bancario specializzato nella gestione del credito anomalo e deteriorato, ricerca una figura di: Operational Risk Analyst La figura ricerca, a diretto riporto del Responsabile del team, si...


  • Milano, Italia Generali Italia A tempo pieno

    The Operational Excellence Unit has the responsibility to drive operational excellence throughout the Group with a tight focus on the cost governance across the entire operating cost base, coordinate the initiatives related to operational expenses optimization and cost savings, collect and analyze business and operational data from the owner functions,...


  • Provincia di Milano, Lombardia, Italia BTO spa A tempo pieno

    BTO, consulting company offering Project Management services in the IT field, is looking for an Information Security Officer to support a client in the Insurance field in Munich, Germany. **Information Security Officer**: **Main Activities**: The Information Security Officer (ISO) is assigned to Security Assurance Manager. The ISO has overall responsibility...


  • Milano, Italia Industrial Automation Business (IAB) A tempo pieno

    **Job Title**:Digital Transformation Officer **Business Company**:Industrial Automation Business (IAB)**Location**:Milano, Italy**Employment Type**:Permanent- Omron Electronics S.p.A., in un'ottica di costante sviluppo nel potenziamento della propria struttura, ricerca per la propria sede di Milano una risorsa da inserire in qualità di - **Digital...


  • Milano, Italia The Bank of New York Mellon Corporation A tempo pieno

    The Client Service Officer position is a role responsible for servicing clients across different market segments and/or regions with multiple countries and languages. As The Client Service Officer (CSO), you will serve as the main contact for inquiries and will manage different types of investigations and inquiries including resolutions on the specific...


  • Milano, Italia Hs Mittweida A tempo pieno

    Job Description Within the Group Chief Compliance Officer, we are looking for a talented and proactive resource to join the team. Key responsibilities of the role will include: Ensuring support to AG DPO office in all operational activities Support the AG DPO in managing advisory request, ensuring a deep analysis of regulations applicable, offering...


  • Milano, Italia Kuehne+Nagel A tempo pieno

    For our Milan office we are looking for an Air Logistics Operational Care Specialist in MATERNITY COVER (12 months contract). ** Your Role **:The Air Logistics Operational Care Specialist works within the Air Logistics Function. The Air Logistics in Kuehne+Nagel is a fundamental asset and provides air shipping and air forwarding solutions to achieve...

  • IT Support Officer

    14 ore fa


    Milano, Italia Foreign & Commonwealth Office A tempo pieno

    Job Description (Roles and Responsibilities) The **British Consulate General (BCG) Milan **is looking for a temporary, dynamic, customer focused, pro-active, **Full Time, IT Support Officer **to support our team in Milan. The officer will also be the nominated Health and Safety contact point. The position is based in our Milan office. **Roles and...

  • Legal Officer

    2 settimane fa


    Milano, Italia Seres Partners s.r.l. A tempo pieno

    Our customer is a prestigious multinational Group, leader in the design and production of high-tech systems and components for the automotive sector, present with production plants in 10 countries around the world, it is the reference supplier of the most important car makers in Europe and Asia. We are looking for a: **Posizione**: **LEGAL OFFICER** We are...


  • Milano, Italia Risorse S.P.A. A tempo pieno

    We are on the lookout for a motivated Credit & Operational Risk Analyst to join our dynamic team at Risorse S.p.A. in Milano. Growing your career as a Full Time Credit & Operational Risk Analyst is an exceptional opportunity to develop exceptional skills. If you are strong in emotional intelligence, analysis and have the right drive for the job, then apply...


  • Milano, Italia Indosuez Wealth Management A tempo pieno

    Description du poste - The main mission is to provide administrative and operational support to our Wealth Managers in managing HNWI and UHNWI clients. The main activities carried out by the resource are listed below: - Support WMs in the preparation of client meetings (i.e. missing documents to ensure compliance of client file, portfolio situation, reports...


  • Milano, Italia Uvet Group A tempo pieno

    Il Gruppo Uvet, leader nella fornitura di servizi e soluzioni innovative per viaggi d’affari, mobility, turismo, incoming, eventi corporate e hôtellerie è alla ricerca di un **Supplier Relations Officer **da inserire presso i nostri uffici di Milano. **Scopo, responsabilità e funzioni della posizione**: Il **Supplier Relations Officer** si occupa della...

  • Compliance Officer

    7 giorni fa


    Milano, Italia Lombard Odier & Cie A tempo pieno

    A career at the Lombard Odier Group is something to be proud of. Our mission is to protect and grow our clients’ wealth - but not by any means necessary. Sustainability is at the heart of everything we do and we treat our clients’ wealth as if it were our own. We protect our clients’ assets for the long-term using expertise and innovation, all...