Operations Excellence

4 giorni fa

Milano, Lombardia, Italia Sennder A tempo pieno

Operations Controller
Our fast-growing Technology startup sennder Italia is looking for an Operations Excellence to join our "Operations Excellence Team".
The role is based out of the Milan office and will report to the Operations Controlling Manager.
Do you want to help us shape the future of the logistics industry?
We value humility and we're as interested in your character as we are in your talent.
Please apply, even if you feel you only meet part of our listed criteria.
Diversity drives innovation and we offer an international and friendly work environment with an energetic company culture.
Just be yourself and maybe you'll bring something valuable to the role we didn't initially think of.
If you're passionate about taking yourself, sennder, and the logistics industry to the next level, curious, and driven by solving puzzles and influencing how we reach our business goals, then you might be who we're looking for.
What others may consider uncertainty, you see as an opportunity to learn and be proactive, while being a team player and understanding how your personal development intersects with the company's growth.
As Operations Excellence you will work on interesting responsibilities such as supporting our suppliers on a daily basis and analysing, managing and closing issues raised by them.
You'll be collaborating closely between our Carrier Managers and Finance team to ensure the best transport service and quality.
sennder Italia, with its HQ located in the heart of Milan, is changing the way people think about logistics.
We revolutionize road freight logistics by making it simpler, quicker, and more cost-efficient to move loads across Europe.
We offer the best option for moving freight even to the largest companies by providing a network of technology-connected trucking companies.
Shippers get real-time GPS tracking on all shipments, and business analytics to improve their supply chain.
sennder Italia is a Joint Venture company between sennder GmbH and Poste Italiane.
Our company matches the digital and innovative soul focus on technologies and digitalization of sennder GmbH with the expertise and know-how of the largest distribution network in Italy: Poste Italiane.
**IN THIS ROLE YOU WILL**:
- Be responsible for dealing with issues raised by our suppliers, addressing their questions and carrying out specific analyses when required;
- Support the implementation and improve the use of tools that will help the team simplify the operational daily tasks (such as ticketing, creating dashboards, etc.
);
- Be responsible for controlling documents received from our stakeholders and for addressing any questions they might have;
- Support the team in operational control activities, carrying out daily, weekly and monthly analyses to ensure proper management of the order lifecycle, for customers as well as for suppliers;
- Take ownership of several processes (such as order management and supplier reconciliations) and carrying out operational analysis;
**PREFERABLY YOU ARE**:
- Experienced in logistics or related studies;
- Organized with a great attention to details ;
- A great problem solver;
- A great communicator with high customer orientation;
- Able to properly understand processes and situations, explain roadblocks and challenges and propose potential solutions
- Able to speak and write fluently in Italian (ideally at a native level) and with a very good knowledge of English;
**WHAT YOU CAN EXPECT**:
- A fast-growing company, transitioning from startup to scale-up, where your work will make an impact on our growth and lead to several career opportunities.
- An international team of 800+ people with 65+ nationalities spread across 7 country offices with English as our company language.
- A quarterly feedback and review process for personal development.
We also use "Objectives and Key Results" for company goals.
- A structured promotion process, providing everyone with fair and transparent career growth.
- Learning and development opportunities on the job and through conversations with your manager.
- Various opportunities to connect with colleagues, formally and informally, digitally or in person (when allowed), through regular team events, company get-togethers, and partnership events with other companies and local organizers.
- When in office: unlimited snacks, drinks, and fruits.
- Compliance with COVID-19 restrictions when required with remote interviews, onboarding, and working.
At sennder Italia we want to maximize the individual's potential for all employees and reinforce an inclusive culture and environment of continuous learning that empowers people to succeed as a team.
In addition to humility, we value commitment, team spirit, respect, and kindness to build trusted relationships across teams.
Learn more on our career site.

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