Digital Consumer Experience Manager

16 ore fa

Bardi, Italia Nestle Operational Services Worldwide Sa A tempo pieno

**Position Snapshot**
- Nestlé Milan headquarters
- At least 5 years' experience in digital consumer experience and optimization preferably in FMCG o retail
- Analytical skill, project management, consumer journey analysis
- Ability to work in matrix
- Knowledge of marketing technology and media landscape
- Strategic planning and target setting
- Fluent English and Italian
**Position Summary**
Drive and inspire cross-functional Digital CX excellence in the market.
The Digital CX Manager will support the market organization to manage and optimize various digital platforms and services to enhance consumer experience. This includes supporting the activations & optimization of multibrand CRM, loyalty programs, digital products, digital shelf, eCommerce (where applicable), web and apps backend standards.
The Digital CX Manager will work in the matrix and will orchestrate various touchpoints in the consumer journey, enhancing an holistic view of the consumer to touchbase with.
The role involves understanding consumer needs and preferences, designing, and optimizing consumer touchpoints, utilizing data to power consumer journey orchestration, monitoring, and measuring consumer satisfaction, collaborating with internal teams, implementing consumer feedback programs, and staying updated on industry trends.
**A Day in the Life of Digital CX Manager**
- Manage and optimize the multibrand CRMs activities and support local brands managing their digital CX touch points though activation of CRM strategy and tactics.
- Leverage a Nestlé common approach on 1PD to deliver personalised consumer experiences at scale.
- Collaborate with other CX leads in the market and a zone level to ensure common approach, operating models and technology.
- Monitor and track the effectiveness of the consumer experience in market through KPIs that measures consumer satisfaction and CX metrics, such as Net Promoter Score (NPS), consumer satisfaction (CSAT), and consumer Net effort score (NES).
- Keep a track of industry trends, best practices, emerging Digital CX technologies, and artificial intelligence related to consumer experience.
- Collaborate with various internal teams, including marketing, media, product development, sales, insights & analytics, and consumer services, to ensure a seamless and consistent consumer experience across all touchpoints and provide guidance and support to these teams to align their efforts with the consumer experience plans.
**What will make you successful?**
- Digital marketing and CRM background
- Curiosity and Collaborative mindset to work within a matrix organization and international environment
- Strong results-driven attitude with data analytical abilities to drive decisions.
- Problem solving and project management.
- Strong learning and mental agility.
- Strong relationship management and communication skills.
- Trust worthy approach
- Open honest and transparent attitude
- Courage to speak up and Passion for the job.

  • Digital Consumer Experience Specialist

    4 settimane fa

    Bardi, Italia Nestle Operational Services Worldwide Sa A tempo pieno

    Go and check the Nestlé Youth Entrepreneurship Platform: www.nestleyouthentrepreneurship.com Position Snapshot Sanpellegrino Nestlé Waters International Business Unit Assago (Milan) HQ Graduates or Undergraduates in Marketing, Economics, Digital Communication or related fields Temporary Contract 12 months Nestlé welcomes people with disability Position...

  • Digital Consumer Experience Specialist

    4 settimane fa

    Bardi, Italia Nestle Operational Services Worldwide Sa A tempo pieno

    Go and check the Nestlé Youth Entrepreneurship Platform: Position Snapshot Sanpellegrino Nestlé Waters International Business Unit Assago (Milan) HQ Graduates or Undergraduates in Marketing, Economics, Digital Communication or related fields Temporary Contract 12 months Nestlé welcomes people with disability Position Summary As a Digital Consumer...

  • Digital Consumer Experience Specialist

    4 settimane fa

    Bardi, Italia Nestlé Sa A tempo pieno

    Digital Consumer Experience Specialist - Temporary Contract Graduates or Undergraduates in Marketing, Economics, Digital Communication or related fields Temporary Contract 12 months Nestlé welcomes people with disability Position Summary As a Digital Consumer Experience Specialist, you will support the implementation of the engagement strategy aimed to...

  • Digital Consumer Experience Specialist

    4 settimane fa

    Bardi, Italia Nestlé Sa A tempo pieno

    Digital Consumer Experience Specialist - Temporary Contract Graduates or Undergraduates in Marketing, Economics, Digital Communication or related fieldsTemporary Contract 12 monthsNestlé welcomes people with disability Position Summary As a Digital Consumer Experience Specialist, you will support the implementation of the engagement strategy aimed to...

  • Digital Consumer Experience Specialist

    2 giorni fa

    Bardi, Italia Nestle Operational Services Worldwide Sa A tempo pieno

    **Position Snapshot**- Sanpellegrino Nestlé Waters International Business Unit- Assago (Milan) HQ- Graduates or Undergraduates in Marketing, Economics, Digital Communication or related fields- Temporary Contract 12 months- Nestlé welcomes people with disability**Position Summary**As a Digital Consumer Experience Specialist, you will support the...

  • Italy Consumer Marketing Manager Smashbox

    2 settimane fa

    Bardi, Italia Buscojobs A tempo pieno

    Italy Consumer Marketing Manager Smashbox & Bobbi BrownAre you ready to be part of the future of prestige beauty?At The Estée Lauder Companies, you can play a role in our global success. We are a leader in prestige beauty with a growing portfolio of coveted brands. We create and market the highest quality products that delight consumers around the globe....

  • Consumer Marketing Specialist

    5 mesi fa

    Bardi, Italia Ab Electrolux A tempo pieno

    At the Electrolux Group, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet.We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.Come join us as you are.We believe diverse perspectives make us stronger and...

  • Digital Sales

    17 ore fa

    Bardi, Italia Adh Personal Thüringen A tempo pieno

    Manpower Treviso seleziona per azienda clienteDIGITAL SALES CUSTOMER EXPERIENCE SPECIALISTLa risorsa garantirà il conseguimento degli obiettivi di sviluppo del portafoglio digitale per il territorio di riferimento, attraverso la presenza sistematica sul mercato locale presso clienti attuali e potenziali tra Aziende Agricole, Gruppi Tecnici, Tecnici...

  • Digital Sales

    3 settimane fa

    Bardi, Italia Manpowergroup A tempo pieno

    Manpower Treviso seleziona per azienda cliente DIGITAL SALES & CUSTOMER EXPERIENCE SPECIALIST La risorsa garantirà il conseguimento degli obiettivi di sviluppo del portafoglio digitale per il territorio di riferimento, attraverso la presenza sistematica sul mercato locale presso clienti attuali e potenziali tra Aziende Agricole, Gruppi Tecnici, Tecnici...

  • Digital Sales

    3 settimane fa

    Bardi, Italia Manpowergroup A tempo pieno

    Manpower Treviso seleziona per azienda cliente BASF DIGITAL SALES &, CUSTOMER EXPERIENCE SPECIALIST La risorsa garantir il conseguimento degli obiettivi di sviluppo del portafoglio digitale per il territorio di riferimento, attraverso la presenza sistematica sul mercato locale presso clienti attuali e potenziali tra Aziende Agricole, Gruppi Tecnici,...

  • Digital Sales

    2 giorni fa

    Bardi, Italia Adh Personal Thüringen A tempo pieno

    Manpower Treviso seleziona per azienda clienteDIGITAL SALES & CUSTOMER EXPERIENCE SPECIALISTLa risorsa garantirà il conseguimento degli obiettivi di sviluppo del portafoglio digitale per il territorio di riferimento, attraverso la presenza sistematica sul mercato locale presso clienti attuali e potenziali tra Aziende Agricole, Gruppi Tecnici, Tecnici...

  • Nestlé Health Science

    3 giorni fa

    Bardi, Italia Nestle Operational Services Worldwide Sa A tempo pieno

    **Position Snapshot**- Nestlé in Italy, Milan headquarters (Assago)- Permanent contract- University Degree in Marketing field or related degree- Minimum 6 years' experience in digital roles- Solid experience in **eCommerce channel management**, including direct to consumer website, click mortar/eRetailes and Amazon- Strong experience in **Media activation**...

  • Digital Sales

    16 ore fa

    Bardi, Italia Adh Personal Thüringen A tempo pieno

    Manpower Treviso seleziona per azienda cliente DIGITAL SALES & CUSTOMER EXPERIENCE SPECIALIST La risorsa garantirà il conseguimento degli obiettivi di sviluppo del portafoglio digitale per il territorio di riferimento, attraverso la presenza sistematica sul mercato locale presso clienti attuali e potenziali tra Aziende Agricole, Gruppi Tecnici, Tecnici...

  • Senior Manager Digital

    1 mese fa

    Bardi, Italia Oliver James Associates Ltd. A tempo pieno

    For a leading International Group working in the Entertainment field, I'm looking for a Digital Media & Email Marketing Manager.The RoleThe company is on the hunt for an innovative, data-driven, and forward-thinking Digital Media and Email Marketing Manager. This role, reporting directly to the Head of Marketing, will supervise all aspects of the paid media...

  • Hardware Design Engineer

    1 mese fa

    Bardi, Italia Outscal Technologies A tempo pieno

    About the job Summary by OutscalMust have: 5+ years of experience BS in Electrical Engineering or Computer Engineering Experience with schematic and board design using Cadence OrCAD, Altium or equivalent Experience with oscilloscopes, high speed digital test equipment, logic analyzers, and function generators Experience with digital signal processing,...

  • Digital Crm Analyst

    2 giorni fa

    Bardi, Italia Percassi A tempo pieno

    Per il nostro HQ di Bergamo, ricerchiamo un/una:**DIGITAL CRM ANALYST**La figura, a riporto del CRM Manager, collaborerà allo sviluppo dei piani di contatto dedicati ai clienti tramite i vari canali aziendali e alla gestione di iniziative riguardanti i programmi di loyalty e la piattaforma di marketing digitale. Nello specifico le attività prevedranno:-...

  • Global Junior Marketing Manager Consumer- Maternity Cover

    4 settimane fa

    Bardi, Italia Freudenberg Home And Cleaning Solutions A tempo pieno

    Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments. Freudenberg Home and...

  • Consumer Event Intern

    3 settimane fa

    Bardi, Italia Buscojobs A tempo pieno

    Want to be a crowd-stopper rather than a crowd-pleaser? Become a Camparista At this point, you may not know exactly what it takes to be a Camparista, but you have the makings to be one of us. We're the independent-minded and passionate achievers in the spirits industry, innovating the iconic.Position Context The candidate will be integrated within the...

  • Digital Trading Manager – Broadband And Mobile

    4 settimane fa

    Bardi, Italia Sky A tempo pieno

    We are looking for a highly motivated Digital Trading Manager Broadband and Mobile to play a key role within the Digital Trading team in guiding the digital conversions and media management to achieve sales volume and CPA target for the connectivity business line. The candidate must have proven experience in digital sales team, performance marketing, and a...

  • Global Junior Marketing Manager Consumer- Maternity Cover

    4 settimane fa

    Bardi, Italia Freudenberg Home And Cleaning Solutions A tempo pieno

    Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments. Freudenberg Home and...