Technician, Field Service-2

col-wideJob Description:Technician, Field Service-2 page is loaded Technician, Field Service-2 Apply locations Padua, Italy time type Full time posted on Posted 30+ Days Ago job requisition id R014439 Informazioni sulla Divisione :BW Flexible Systems è un produttore globale di sistemi di imballaggio per il riempimento e l'insacchettamento di prodotti alimentari e non alimentari. I nostri sistemi di imballaggio sono progettati e fabbricati per ottimizzare l'efficienza e il valore generato dalle linee di imballaggio dei clienti durante l'intero ciclo di vita. La nostra gamma di macchinari include sistemi FFS (form-fill-seal), di carico, insacchettamento e sigillatura, riempimento sacchetti, confezionamento termosaldato flow-wrap, soluzioni di imballaggio richiudibili, pallettizzazione, avvolgitori e altro ancora.Barry-Wehmiller fornisce a livello globale progettazione, consulenza e produzione tecnologicamente avanzatenei settori del packaging, del cartone ondulato e della trasformazione della carta. Combinando a un'idea di leadership che pone al centro le persone, strategie operative miratee una crescita basata suobiettivi, Barry-Wehmiller è diventata un'azienda da $ 3 miliardi con quasi 12.000 dipendentiuniti da uno scopocomune:usare la forza del business per costruire un mondo migliore. Descrizione del lavoro:Descrizione Del LavoroAs a member of the Customer Services team, the Field Service Technician (FST) will actively engage in our Lean journey by seeking, encouraging and acting on continuous improvement and developmental opportunities.ResponsibilitiesDeveloping relationships and working closely with our customers, sales, customer service, engineering and manufacturing personnel to troubleshoot and repair electrical, mechanical and electronic machinery.Performing system integration and installation of BW Flexible Systems products and associated packaging equipment in order to meet the customer's performance requirements.Providing project oversight from equipment installation through performance acceptance.Operating and evaluating customer equipment in an effort to maximize performance and improve up time.Instructing customer personnel in the safe operation and maintenance of BW Flexible Systems products.Providing project documentation and updates about ongoing and completed activities using the tools and following the standards that are provided by BW Flexible Systems.Providing feedback to the organization on customers' issues and opportunities.Perform other duties appropriate to meet the needs of the business.The FST can expect to travel approximately 80% of the time both domestically and internationally.Provide remote phone assistance to customers as needed.RequirementsHigh School Technical DiplomaIndustrial experience and skill in Electrical, Electronics or Mechatronics Engineering Technology is requiredFluent in EnglishMust have a valid driver's license and maintain a good driving record.Must be able to secure a passport and travel freely between countries when needed.Must be able to climb heights, in and out of machines and lift up to 45 lbs/20 Kg; able to work in varied customer plant conditions (cold, hot, damp, dusty, high noise level, contact with food and non-food products).Must be able to accomplish all the entry requirements for international travelHigher level of educational degree (preferred, not mandatory)Located near an international airport (preferred, not mandatory)CompetenciesCustomer Service - Listens and responds effectively to customer questions and needs; resolves customer problems to the customer's satisfaction; respects all internal and external customers; uses a team approach when dealing with customers; follows up to evaluate customer satisfaction; gages customer satisfaction effectively; commits to exceeding customer expectations.Initiative and Creativity - Plans work and carries out tasks without detailed instructions.Judgment - Makes sound decisions; bases decisions on fact rather than emotion; analyzes problems skillfully; uses logic to reach solutions.Cooperation/Teamwork - Works harmoniously with others to get a job done; responds positively to instructions and procedures; able to work well with staff, co-workers, peers, leaders and customers; shares critical information appropriately.Quality of Work - Maintains high standards despite pressing deadlines; does work right the first time; corrects own errors; regularly produces accurate, thorough, professional work.Support of Diversity - Treats all people with respect and empathy; values diverse perspectives.Communication - Writes and speaks effectively, using conventions proper to the situation; states own opinions clearly and concisely; demonstrates openness and honesty; listens well during meetings and feedback sessions; exercises a professional approach with others using all appropriate tools of communication; uses consideration and tact when offering opinions. Has the skills and willingness to share knowledge, talents and expertise with others both one-on-one and in groups.Problem Solving - Gathers information before making decisions; weighs alternatives against objectives and arrives at reasonable decisions; adapts well to changing priorities, deadlines and directions; is willing to take action, even under pressure, criticism or tight deadlines; takes informed risks; recognizes and accurately evaluates the root cause(s) of a problem. When troubleshooting, processes the skills to systematically analyze and isolate a failure while keeping in mind how it affects the system.Flexibility - Remains open-minded and is willing to change opinions on the basis of new information; performs a wide variety of tasks and changes focus quickly as demands change; manages transitions from task-to-task effectively; adapts to varying customer needs.Organization - Able to determine project urgency in a practical way; uses goals to guide actions; creates detailed action plans when requiredResponsiveness to requests for service - Responds to requests for service in a timely manner; does what is necessary to ensure customer satisfaction; prioritizes customer needs; follows up to evaluate customer satisfaction.Bias for Action - Maintains a sense of urgency and concern for timeliness.#LI-RB1Alla Barry- Wehmiller selezioniamo persone con esperienze e talenti che vanno al di là delle pure competenze tecniche. Se la tua carriera lavorativa non è perfettamente in linea con la posizione, ti invitiamo comunque ad inviare la tua candidatura. Siamo consapevoli che esperienze diverse spesso portino innovazione, eccellenza e un apporto significativo all'azienda, per cui incoraggiamo i candidati con differenti background a mandare il proprio cv. Fateci sapere se avete necessità di supporto per l'alloggio durante le varie fasi di colloquio.Company:BW Flexible SystemsAbout Us Throughout Barry-Wehmiller, we hold ourselves to a unique measure of success: by the way we touch the lives of people. It's that vision that drives us in creating world-class experiences and solutions for our customers and unites us around our common goal—to use the power of our business to build a better world.#J-18808-Ljbffr