Salesforce Consultant

RINA is currently recruiting for a Salesforce Consultant to join its office in Genoa, Italy within the Certification Digital Development Division.

Mission
The ideal candidate will support the business in managing and developing the IT tools and programs adopted by the commercial, technical and administrative functions also through the adoption of Salesforce platform.

Key Accountabilities

Collecting the business user requirements satisfying the stakeholders and compliance needs
Gaining business and compliance approval
Negotiating priorities with IT PMs and defining development planning
Managing the User Acceptance Test phase involving the users and IT PMs as necessary
Training and supporting business users in using tools and programs and adopting the new digital solutions
Supporting the Service Desk in identifying problems and solutions
Configuring standard and custom profiles, communications, layouts, forms, work plan templates, reports and dashboards in Salesforce platform
Education
Bachelor's Degree in Computer Science or Computer Engineering

Qualifications
Experience of IT project management application design and development activities (demand management)
Experience in configuring Salesforce Field Service product and APP (standard and custom configuration of profiling, communications, layouts, forms, work plan templates, reports and dashboards)
Appreciated knowledge of Salesforce Commerce Cloud platform
Nice to have Salesforce Certifications (e.g. administrator, APP builder)
English B2 or higher
Nice to have knowledge of agile methodology
Competencies
PROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role Model
MANAGE EMOTIONS - Recognise one's and other's emotions and express and regulate one's reactions
PIONEER CHANGE - Actively embrace change and benefit from the new circumstances
BUILD NETWORK - Forge trust relationships, across departments, and outside the organization
MAKE EFFECTIVE DECISIONS - Structure activities according to priorities, actions, resources and constraints
ADDRESS THE WAY - Have a big picture of different situations and reinterpret it in a perspective way
THINK FORWARD - Capitalise on experiences and translate them into action plans for the future
CLIENT INTIMACY - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction
EARN TRUST - Take everyone's opinion into account and remain open to diversity
With over 5,600 employees and 200 offices in 70 countries worldwide, RINA is a multinational player which provides certification, marine classification, product testing, site supervision and vendor inspection, training and engineering consultancy services across a wide range of sectors. Our business model covers the full process of project development, from concept to completion. The aim is to guarantee a project's technical, environmental and safety - and sometimes also economic and financial - sustainability.

At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99.

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