Renewal Specialist
2 settimane fa
CoreView is the Global Leader in Effortless M365 Security, Governance, and Administration. Offering an end-to-end solution that stretches across the whole M365 ecosystem; from your tenant level configurations, right up to your most critical workloads.
Created by M365 experts, for M365 experts, CoreView makes best practice for M365 effortless by simplifying, unifying, and enhancing the M365 admin experience. CoreView empowers 1500 M365 organizations to turn the tide on endless tasks, deliver best practice security, and drive ROI.
As we grow, we are looking to hire people who believe in our values and our goals. Our values are the core of everything we do;
Collaboration – Sharing knowledge, resources and support to drive success
Ownership – Holding ourselves accountable for delivering excellence
Respect – Valuing every voice to build a stronger tribe
Empathy – Understanding each other to foster a supportive workplace
We are committed to creating a diverse and inclusive global workplace, helping each other achieve our goals, and trying to have fun along the way
Job Summary
The role requires a highly motivated, target driven, determined individual with excellent communication skills.The role is responsible for managing opportunities with our Partners, our Distributors, while also working with our internal Technical Account team. Renewal Specialists should have experience and be comfortable on the phone and emailing with our partners and handling CoreView Solutions Conversations and guiding customers and resellers to make decisions on renewals and x-sell/upsell opportunities.
The role will be on a shift rotation, working the following hours;
1 week at 9am – 5pm
1 week at 2pm – 10pm
Responsibilities.
Manage the end-to-end renewal process for customer and reseller contracts
Proactively reach out to partners and resellers to discuss renewal options
Negotiate contract terms and pricing with customers and resellers
Collaborate with sales and Technical Account teams to ensure a smooth renewal process
Address partner concerns and provide solutions to ensure satisfaction
Analyse renewal data to identify trends and opportunities for improvement
Maintain accurate records of renewal activities and customer interactions
Develop and implement strategies to improve renewal rates
Provide regular reports on renewal performance to management
Assist in the development of renewal-related marketing materials
Stay up-to-date with industry trends and best practices
Participate in training and development programs to enhance skills
Ensure compliance with company policies and procedures
Handle escalated renewal issues and work towards resolution
Support the onboarding of new customers as needed
2+ years of experience in a renewals or customer success role
Strong negotiation and communication skills
Excellent organizational and time management abilities
Proficiency in CRM software and Microsoft Office Suite
Ability to analyse data and identify trends
Customer-focused mindset with a passion for delivering exceptional service
Ability to work independently and as part of a team
Strong problem-solving skills and attention to detail
Experience in the technology or software industry is a plus
Ability to handle multiple tasks and prioritize effectively
Strong interpersonal skills and the ability to build relationships
Knowledge of contract management and renewal processes
Ability to work under pressure and meet deadlines
Willingness to learn and adapt to new tools and technologies
Must be fluent in English, ideally able to speak German or French
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