Exams Business Pursuit Manager

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We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
Exams Business Pursuit Manager, Italy, Croatia and Slovenia. Based in Italy – PB 6 (G)Based in Italy - Please note that for this position, no relocation is provided.  Candidates must have pre-existing permit to work in Italy. Permanent contract - Full time 35 hours per week - annual gross between 35,430.00 € and 48,140.00 € depending on previous relevant experience. Deadline for applications: Tuesday 9th July at 23:59 CET Purpose of the role The purpose of this role to actively pursue Examinations Business in the country, converting opportunities into business. This includes all aspects of examinations, but with a strong focus on business development across various products and services. Where relevant, the post will also be responsible for managing relations with partner test centres and for developing with them business opportunities within the geographies.
Main opportunities for this role:
• Use country/sub-region insights and knowledge of current economic and market context, to identify and act on exams business opportunities 
• Remain up to date with market changes and provide timely feedback to ensure business development plans and commercial propositions are realistic and achievable
• Achieve agreed sales / account targets and ensure high levels of customer satisfaction
• Delivering business through a network of partner test centres (where relevant).
Main Accountabilities Commercial planning
• Carries out routine monitoring and standard reporting on commercial data involving sales, profitability and/or co-funding and sponsorship opportunities using an agreed set of corporate processes, techniques and report templates.
Market & customer intelligence
• Uses local market expertise to collect customer and market intelligence both formally and informally, in liaison with relevant marketing colleagues, to inform and refine sales and marketing strategies 
Inputs into innovation and BD plan/targets
Supports local marketing activity, including B2C events, as agreed and as relevant with Head of usiness Development.
Winning business
• Identifies business opportunities and converts them into business wins 
Generates new leads through networking/relationship development
Analyses customer needs and ensures that the customer is informed and engaged throughout the process
Develops value propositions with support from Head of Business Development with input from Region
Manages tender submissions
Where relevant, the post will also be responsible for managing relations with partner test centres and for developing with them business opportunities within the geographies.
Analysis and Reporting
• Uses standard procedures and templates, regularly records, analyses and reports on operational activity levels and performance data, to support senior exams managers in making timely and effective business decisions that respond to operational needs 
Conducts research to identify business activities, market challenges and key stakeholders within target client groups and partner or sponsor organisations to support developing new business and cultural relations opportunities
Creates relationships and generates opportunities with stakeholders in key client / partner / sponsor organisations (e.g. meetings, conference slots), providing targeted marketing or thought leadership materials as appropriate
Brand/product knowledge & promotion • Maintains an up-to-date and sound overview of the suite of British Council products, programmes and services to enable the provision of informed business development support to internal colleagues
Ensures the British Council brand is promoted accurately and professionally in all communications with current and prospective customers and partners
Within agreed corporate processes, contributes data and/or administrative support, as required, to enable the development and distribution of high quality, customer and market-focused marketing collateral (via a range of channels) to promote the British Council's offer externally.
Leadership & management • Prioritises own work activities, from long terms plans into day to day activities
Builds relationships and uses influence to work with others internally to grow the business
Test Day Support • Where appropriate this role will be part of a team carrying out Duty Officer duties on a rotational basis supporting test day delivery. The test day roster will include some early morning and weekend cover.
Role Specific Knowledge and experience Relevant work experience in a business development / sales role
Experience of working in a compliant and regulated environment
Market research 
Building and maintaining stakeholder relationships
Contract management
Experience of working with regulatory bodies.
Understanding of the country educational sector
Role Specific Skills Italian language skills to the CEF C1 level.
English language skills to the CEF C1 level.
British Council Core Skills Commmunicating and influencing (level 2) Relates communications to circumstances Displays good listening, writing and speaking skills, setting out logical arguments clearly and adapting language and form of communication to meet the needs of different people/audiences
Examines project data and performance, reporting on progress and recommending corrective action as needed
Finance and resource management (level 2) Uses corporate financial systems and processes appropriately as part of the job and on behalf of a team
Commercial and business development (level 2) Analyses trends
Researches markets and conducts cost/benefit analyses to identify new opportunities or recommend improvements to current initiatives
Account and partnership management (level 2) Works with stakeholders and partners
Communicates regularly with diverse stakeholders, customers and/or partners to build mutual understanding and trust
Deadline for applications: Tuesday 9th July at 23:59 CET A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children.
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our 'ASK HR' email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.
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