Claims & Customer Service Associate

1 mese fa

Milano, Italia Axa Partners A tempo pieno

AXA Partners Italy is looking for a Claims & Customer Service Associate based in Milan.

Type of contract: Fixed Term Contract

Reporting to the Operations for Credit & Lifestyle Protection, this role will be a member of the Claims & Customer Service Team.

According to skills, experience and performance, Claims and Customer Associates are classified as follows: Entry Level Associate (Junior), Experienced Associate (EXP), and Senior Associate (Master).

Responsibilities Provide good service to customers (Junior, EXP, Master) Achieve and surpass customer expectations (Junior, EXP, Master) Act as a point of reference for colleagues (Master) Champion and support change (Master) Act as a point of reference in the Manager's absence (Master) Demonstrate ability to analyse and interpret data (EXP, Master) Qualifications Experience in a similar function or in a customer call centre will be a plus Customer service oriented and able to work under pressure Competent knowledge of the MS Office applications High degree of responsibility, analytical and able to think "out of the box" Experience in claims handling will be a plus English Speaker Energetic with commitment to deliver Join a Company that helps protect forests At AXA Partners, we plant a tree for each new recruit (permanent).

About AXA AXA is a global leader in insurance and asset management, protecting and advising our clients at every stage of their lives, offering products and services that meet their needs in insurance, personal protection, savings, and asset management.

About the Entity AXA Partners is a cross-business unit of AXA that offers a wide range of assistance services, travel insurance, and credit protection.

What We Offer Working at AXA Partners means being part of a responsible company that offers a true culture of competence and diversity. Our goal is to accelerate the development of skills while providing competitive remuneration and professional development opportunities.

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