Technical Support Coordinator

1 settimana fa

Lazio, Italia Abbott Laboratories A tempo pieno

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
Career development with an international company where you can grow the career you dream of. A company named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. Position: Technical Support Coordinator (Spain & Italy)
Department: AV Capital Equipment Service EMEA HQ
Reporting relationship: Regional Service Leader
Essential Job Responsibilities:
Responsible for the front and back office administrative and logistical support for the Capital Equipment Service Team. The team is responsible for installation, upgrading, repair, and preventive maintenance of all capital equipment part of Abbott's product portfolio in compliance with Abbott Business code of conduct, Regulatory and Quality policies and procedures.
Provides Tier 1 Technical Support for the company's capital equipment systems to customers and internal staff by opening a case for each technical support request, providing Level 1 support, qualifying the case, closing follow-up on open cases until resolving, and escalating to the tier 2 team when required. Efficiently and effectively partners with field services personnel in matters requiring on-site service including parts order requests. Instructs local customer service and service dispatch on parts requirements and field service needs. This support is primarily remote but may require visiting the client with one engineer to maintain technical knowledge (approximately once or twice a quarter).
Knowledge & Skills Required Competencies:
A minimum of four plus years of progressively more responsible business administrative experience is required, and 2 or more years of experience working with medical systems is preferred. Previous experience in scheduling tasks and people using any kind of scheduling software is desired.
Requires a demonstrated knowledge of the practices and procedures of the function, company products, policies, and programs.
Educational Requirements:
Bachelor's Degree in a technical field or equivalent experience (emphasis on electrical or hardware engineering preferred). Alternatively, a bachelor's degree in Business Administration or equivalent with proven technical experience can be used.
Experience:
Knowledge of warehouse executions is a plus. Strong verbal and written interpersonal, communication, and organizational skills with the ability to effectively communicate at multiple levels in the organization. Some analytical ability, originality, and/or ingenuity required. Strong organizational and follow-up skills, as well as attention to detail. Experience working in a broader enterprise/cross-division business unit model preferred. Ability to work in a highly matrixed and geographically diverse business environment. Ability to work within a team and as an individual contributor in a fast-paced, changing environment. English is a must; any additional European languages are a plus. Computer skills: MS Office, SAP, are desired. Ability to be flexible and respond to situations at short notice. Multitasks, prioritizes, and meets deadlines in a timely manner. Ability to work with little supervision within a team and as an individual contributor in a fast-paced, changing environment. Ability to leverage and/or engage others to accomplish projects. Ability to maintain regular and predictable attendance. Ability to travel approximately 10%, including internationally for training purposes. Meet and exceed customer expectations by striving for the greatest possible reliability and quality in our products, processes, and systems through accountable, competent, and professional support. Requires occasional lifting of products and materials related to the installation of the systems. Familiarity with cath lab and operating room procedures and protocol would be a plus. Experience with medical devices and software-based medical systems would be a plus.
Specific Requirements:
Experience on SMAX or SAP will be appreciated.
Location:
Northwestern Spain & Italy
Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.

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