Customer Experience Manager
1 giorno fa
As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and Technical objectives and develop strategies that will enable them. You will be responsible for ensuring we deliver customer aligned outcomes. You will engage with both executives and technical partners within the customer.
Drive adoption of software and services, leading to successful renewals and growth by mitigating renewal risks and increasing customer retention rates.
Develop and maintain strong executive and technical relationships with customers, understanding their business challenges and objectives.
Advocate for customers within Cisco, ensuring their needs are met, and they receive a high-quality customer experience.
Own financials, including services revenue and margin, and make strategic financial decisions.
Build and implement Technical Adoption Plans and E2E Customer plans in partnership with CSS, aligning with customer goals to improve technology investments and promote full use of our technologies.
Who You'll Work With In this role, you'll partner with Customer Technical and Operational Leaders and Executives, orchestrating CX resources across Delivery, Expert Care, Technical Support, Customer Success, Renewals, and our Partners to drive value realization. You will collaborate with Sales, Renewals, the Solution Development Architect team, and Deal Acceleration teams to assist in driving ARR and services growth.
Who You Are You are a strategic problem solver with a strong background in customer success and technology adoption. You possess excellent communication and relationship-building skills, enabling you to develop and cultivate partnerships with our customers. You're adept at handling financials and making strategic investment decisions. With expertise in driving software and service adoption, mitigating renewal risks, and improving customer dedication. You have a deep understanding of Cisco, our technology, and the industry landscape, while acting as a Technology Advocate.
Knowledge of at least one technology architecture.
3 years of delivery experience and a solid understanding of software lifecycle practices.
Experience in developing and cultivating strong relationships with executive level customers.
Experience leading diverse, cross-functional virtual teams in a collaborative, matrixed organization.
Experience with recurring revenue concepts, margin, and attrition.
Why Cisco? #WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you
Nearly every internet connection around the world touches Cisco. We're the Internet's optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out. We're helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We're helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.
We tackle whatever challenges come our way. We have each other's backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we're committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.
So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us #WeAreCisco
Message to applicants applying to work in the U.S. and/or Canada: When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
#J-18808-Ljbffr
-
Customer Experience Manager
3 settimane fa
Lazio, Italia Cisco Systems, Inc. A tempo pienoAs a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and Technical...
-
Customer Experience Manager
3 settimane fa
Lazio, Italia Cisco Systems A tempo pienoTravel required – up to 20% What You'll Do As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will...
-
Customer Experience Manager
3 settimane fa
Lazio, Italia Cisco Systems, Inc. A tempo pienoAs a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and Technical...
-
Customer Experience Manager
3 settimane fa
Lazio, Italia Cisco Systems A tempo pienoTravel required – up to 20%What You'll DoAs a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will...
-
Customer Experience Manager
14 ore fa
Lazio, Italia Buscojobs A tempo pienoAs a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and Technical...
-
Customer Experience Manager
3 mesi fa
Lazio, Italia Fives Group A tempo pienoReporting to the Deputy CEO Services, you will play a pivotal role in measuring and ensuring the improvement of customer satisfaction and positive experience, starting from gathering valuable customer feedback and following up the continuous improvement process.As main tasks you will:Advocate a customer-first mindset throughout the survey process and within...
-
Customer Experience Manager
1 giorno fa
Lazio, Italia Buscojobs A tempo pienoAs a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and Technical...
-
Customer Experience Manager
2 mesi fa
Lazio, Italia Teradata Group A tempo pienoOur Company At Teradata, we believe that people thrive when empowered with better information. That's why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers' customers—to make better, more confident decisions. The...
-
Customer Experience Manager
1 settimana fa
Lazio, Italia Cisco Systems, Inc. A tempo pienoAs a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and Technical...
-
Customer Experience Manager
1 mese fa
Lazio, Italia Teradata Group A tempo pienoOur CompanyAt Teradata, we believe that people thrive when empowered with better information. That's why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers' customers—to make better, more confident decisions. The...
-
Customer Experience Specialist
5 mesi fa
Lazio, Italia Msx International Inc. A tempo pienoPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Title: Customer Experience Specialist Location: Lybra, Rome, IT, 30175 Customer Experience Specialist 40 hours a week Marghera, North of Italy, Hybrid Are you an automotive enthusiast willing to try yourself out as a Customer Experience Specialist? The...
-
Customer Experience Specialist
5 mesi fa
Lazio, Italia Msx International Inc. A tempo pienoPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Title: Customer Experience Specialist Location: Lybra, Rome, IT, 30175 Customer Experience Specialist 40 hours a weekMarghera, North of Italy, Hybrid Are you an automotive enthusiast willing to try yourself out as a Customer Experience Specialist? The Academy...
-
Customer Experience Manager
1 settimana fa
Lazio, Italia Cisco Systems, Inc. A tempo pienoAs a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and Technical...
-
Customer Experience Manager
7 giorni fa
Lazio, Italia Cisco Systems, Inc. A tempo pienoAs a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth.You're the primary CX point-of-contact for customers taking end-to-end ownership.You will understand their Business and Technical...
-
Head Of Customer Experience
3 giorni fa
Lazio, Italia Parcelhero A tempo pienoParcelHero is one of the UK's biggest parcel delivery price comparison sites. With over 5 million visitors a year, and over 100 remote employees worldwide, we're a technology-driven company that's going places, delivering innovative solutions to ensure exceptional customer care. As a forward-thinking and dynamic business, we offer excellent career growth...
-
Customer Experience
1 mese fa
Lazio, Italia Manpower A tempo pienoManpower is seeking a Complaint Intake Analyst for AbbVie, one of the leading pharmaceutical companies in the industry. The responsibilities include: Completing complaint intake via phone and email, including translating local languages to English, identifying complaint codes, following up for missing information, coordinating sample returns, and...
-
Customer Experience Manager, Italy
3 giorni fa
Lazio, Italia Cisco Systems, Inc. A tempo pienoAs a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth.You're the primary CX point-of-contact for customers taking end-to-end ownership.You will understand their Business and Technical...
-
Customer Experience
3 settimane fa
Lazio, Italia Michael Page A tempo pienoMichael Page, leader europeo e mondiale nella ricerca e selezione di personale specializzato, vanta un know-how d'eccellenza nell'ambito del "top e middle management".Posizione: Customer Experience & Brand Coordinator ManagerDescrizione: Sviluppa e implementa strategie per migliorare l'esperienza del cliente, assicurando che tutti i touchpoint siano in linea...
-
Customer Experience
3 settimane fa
Lazio, Italia Michael Page International A tempo pienoAutore annuncio: Michael Page International Zona lavoro: Roma , Roma Data pubblicazione: 29 ottobre 2024 Descrizione offerta: Categoria: Leisure, Travel TourismLuogo di lavoro: RomaIl Customer Experience Brand Coordinator Manager avrà la responsabilità di garantire e ottimizzare l'esperienza cliente e rafforzare la percezione del brand a livello globale.-...
-
Customer Experience
3 settimane fa
Lazio, Italia Michael Page A tempo pienoMichael Page , leader europeo e mondiale nella ricerca e selezione di personale specializzato, vanta un know-how d'eccellenza nell'ambito del "top e middle management".Posizione: Customer Experience & Brand Coordinator Manager Descrizione: Sviluppa e implementa strategie per migliorare l'esperienza del cliente, assicurando che tutti i touchpoint siano in...
