Front Office Manager

3 settimane fa


Lazio, Italia Villa Agrippina Gran Meliá A tempo pieno

Job Mission The Front Office Manager will effectively and efficiently manage Guest and Customer inquiries and maximize revenue opportunities through upselling techniques with Guests. A Front Office Manager you will handle ,professionally and effectively, luxury customer inquiries and converts sales opportunities that emerge with Guests and customers interactions that may contribute to hotel profitability. What will I have to do? Work with Housekeeping, Maintenance, Reservations and Events Teams to develop a strategic room allocation plan Manage theFront Office Department to meet and exceed budgeted targets and to exceed guests expectations Monitor upselling variance, constantly, to identify areas of concern and build an approach to maximize revenue Opening and closure of Pm Seek opportunities, actively, toexceed guests expectations Develop the Front Office Team to ensure the constant delivery of excellent Guest and customer service Recruit, select, and train Team Members What are we looking for? Previous experience leading a busy Front Office Team in a competitive market Knowledge of Opera / Opera Cloud as a must Excellent team approach Excellent organizational skills with a high level of accuracy Excellent communication skills and ability to build effective long-term relationships Analytical approach to work Strong atention to detail Ability to work independently, prioritize work and ask for clarification when needed Strong work ethic Excellent oral and written communication skills Proficiency with MS Word, Excel, PowerPoint Excellent organizational and time management skills, ability to take initiative and handle multiple projects simultaneously. Ability on complaint handling University Degree according to the position High Level of English, required level c1/c2 Basic mathematical skills for report and other calculations. Must be able to work flexible days and hours, including weekends and holidays. Able to perform tasks several tasks simultaneously.



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