Technical Account Manager

1 settimana fa

Milano, Italia Tinexta S.P.A. A tempo pieno

InfoCert è la più grande Certification Authority e Qualified Trust Service Provider (QTSP) in Europa e risponde alle esigenze di evoluzione digitale di Imprese ed Enti pubblici, disegnando soluzioni digitali che migliorano ed accelerano la trasformazione digitale dei processi aziendali.

InfoCert è una realtà che opera a livello internazionale e presente in più di 20 paesi nel mondo, operando attraverso le società del Gruppo Sixtema, Authada, Camerfirma e CertEurope.

InfoCert fa parte di Tinexta, Gruppo industriale in costante evoluzione, quotato all'Euronext STAR Milan con HQ in Italia, oltre 2500 dipendenti nel mondo e attivo nei settori Digital Trust, Cyber Security, Business Innovation.

Posizione: Infocert è alla ricerca di un Technical Account Manager da inserire nella sede di Milano.

Principali responsabilità: Gestire gli aspetti tecnici della relazione con i Top Account assegnati e supportare-indirizzare i processi di vendita attraverso il disegno di soluzioni tailor-made o il posizionamento di prodotti standard lavorando a stretto contatto con la struttura Sales per sviluppare il cliente fornendo supporto di alta qualità Pre-sale e After-Sales. Identificare le opportunità per aggiornare e/o migliorare i prodotti/servizi per soddisfare più efficacemente le esigenze del cliente. Pre-Sale-Support - Responsabile per l'analisi della prospettiva di business del Cliente e dei requisiti tecnici per lo sviluppo di soluzioni in grado di soddisfare tali esigenze. After-Sale-Support - Gestire la relazione con i Top Account nella fase successiva alla vendita per indirizzare la soluzione. Ongoing-Support - Monitorando le prestazioni dei prodotti/servizi e le esigenze di supporto associate, identificare le opportunità per aggiornare o modificare i prod/servizi in modo da soddisfare più efficacemente le esigenze del cliente proponendo nuovi prodotti/servizi adeguati al business del Cliente. Requisiti: Almeno 5 anni di esperienza come Sales Engineer, Project manager, Digital Consultant o Business Analyst. Pregressa esperienza nel settore IT almeno quinquennale, con importante presenza/relazione dal/con il cliente. Esperienza in ambito sviluppo di soluzione end-to-end: web, mobile e backend. Costituisce titolo preferenziale l'esperienza con particolare riferimento alle tecnologie PKI, certificati digitali X509, PEC, Identità Digitale, Conservazione Digitale a Norma. Laurea Tecnico-Scientifica, preferibilmente Informatica o Tecnologie dell'informazione e della Comunicazione. Inglese: almeno B2, altre lingue gradite. Spiccata propensione alla comprensione dei processi di business e dei prodotti IT del cliente. Spiccate doti comunicative e relazionali, sia in forma scritta che in forma orale. Capacità di raccolta/formalizzazione requisiti di business e funzionali. Capacità di presentazione e attitudine alla negoziazione. Competenze tecniche su soluzioni enterprise di digital transformation. Proattività e capacità di proporre soluzioni nel minor tempo possibile. Capacità analitiche e pensiero critico. Capacità di gestione e coordinamento. Capacità di lavorare in team. Orientamento al risultato. Flessibilità e disponibilità a trasferte.

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