Guest Experience Advisor

4 settimane fa

Ne, Italia Mcarthurglen Designer Outlets A tempo pieno

**Job description** Our Mission**
**'To create the finest retail experiences.'**
**Our Purpose**
**'Making the extraordinary possible'**
McArthurGlen Group, Europe's leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 25 designer outlets in 8 countries.
**What you'll be doing...**
Guests are the starting point in our success and at the heart of all we do. We want to create an experience that makes our guests happy they visited us and want to return and to tell their friends.
The Guest Experience Advisor is responsible for engaging and supporting our guest and brands by providing great personal service and delivering excellent administration.
**Additional information**
**Why McArthurGlen?**
- We offer you a competitive salary and attractive performance bonus of up to 12%
- You are entitled to a wellbeing allowance (a set amount you can claim towards yoga, gym equipment or anything that promotes your wellbeing)
- 2 volunteering days per year
- Special discounts in our Designer Outlets
- Be part of an international organisation, with the opportunity to work with colleagues across eight countries.
- Access to LinkedIn learning from day one with access to over 16,000 courses
- An environment enabling your growth including internal moves, cross country projects and international secondments as well as a calendar of core development opportunities and bespoke learning.
- Values-based culture - our colleagues make things happen in an inclusive and collaborative environment where we enjoy coming to work. We pursue excellence, make a difference and love to innovate.
- Over 89% of our colleagues would recommend us as a good place to work (according to our most recent internal engagement summary)
**To be successful you'll bring...**
- Be passionate about providing the best possible guest experience, going above and beyond to ensure the guest is at the heart of everything we do.
- Able to adapt communication to the situation and the guest.
- Have excellent interpersonal skills, be compassionate and a proactive problem solver.
- Have good comprehension skills - ability to clearly understand and address customer issues appropriately.
- Have good composition skills - ability to compose grammatically correct, concise, and
- accurate written responses.
- Have good organisation and time management skills with the ability to effectively prioritise your own workload.
- Possess good IT skills in Word, Excel, Outlook and PowerPoint.
- Fluent in English & Italian essential
- other languages skills would be an advantage.
- Have flexibility in their working hours to cover the full trading hours of the Centre on a rota basis.
**What to expect**
- You will have a main point of contact within our Talent team
- We're a collaborative business: it's important for you to meet as many people as you can during the recruitment process.
We're also aware that your time is precious, so aim to keep to a two-stage process wherever we can
**Be part of something extraordinary...**
At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible.
95% of colleagues believe we treat each other with dignity and respect regardless of their personal identities.
Even if you are not sure you fit all the requirements for a particular role, we'd still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future.
**Our Success Framework**:
**Please view the full job description below**
Job Reference: CAL00101390

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