Technical Support Specialist

4 mesi fa


Pistoia, Italia Tactical People S.R.L A tempo pieno

Unisciti a TACTICAL PEOPLE: Innovazione, Persone e Crescita nel Cuore della Digital Transformation Da oltre 20 anni, TACTICAL PEOPLE si posiziona come leader nel mercato ICT, guidando con passione e competenza i nostri clienti di medie e grandi dimensioni attraverso il dinamico percorso della digital transformation.
La nostra mission è chiara: non solo abbracciare il cambiamento tecnologico, ma guidarlo, creando soluzioni all'avanguardia che plasmino il futuro digitale.
In TACTICAL PEOPLE, crediamo fortemente nel mettere le persone al centro di ogni nostra iniziativa.
Le persone sono il cuore pulsante della nostra azienda; il loro benessere, la loro crescita e il loro sviluppo sono la nostra priorità.
Ci impegniamo a condividere le strategie aziendali con trasparenza e a fornire formazione e supporto a ogni livello, garantendo che ogni membro del team sia equipaggiato per eccellere e innovare.
Stiamo cercando individui che condividano la nostra visione, che siano guidati dalla passione per la tecnologia e che desiderino essere protagonisti nella costruzione di un futuro digitale più luminoso.
Se sei pronto a far parte di una squadra che valorizza il talento, incoraggia la crescita personale e professionale e lavora in prima linea nel settore della digital transformation, TACTICAL PEOPLE è il posto giusto per te.
Posizione Aperta: Technical Support Specialist Sede: Pistoia Descrizione del Ruolo: Il candidato fornirà supporto tecnico di alta qualità ai nostri clienti, risolvendo problemi tecnici e assicurando che le loro esperienze con i nostri prodotti siano eccellenti.
Cosa offriamo: Inserimento immediato in una Tech Community giovane e dinamica.
TACTICAL LEARNING HUB, con corsi di aggiornamento e formazione.
Contratto a tempo indeterminato e contratti da freelance.
Il presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi 903/77 e 125/91, e a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi 215/03 e 216/03.
I curricula dovranno pervenire completi di dicitura che autorizza il trattamento dei propri dati: "Si autorizza al trattamento dei dati personali ai sensi del D. Lgs.
196/2003.
Responsabilità: Rispondere alle richieste di supporto tecnico via telefono, email e chat.
Diagnosticare e risolvere problemi tecnici riguardanti hardware, software e rete.
Fornire istruzioni dettagliate e soluzioni efficaci ai clienti.
Collaborare con altri team interni per risolvere problemi complessi.
Documentare e tracciare i problemi dei clienti e le soluzioni fornite.
Partecipare alla formazione continua per mantenere aggiornate le conoscenze sui prodotti e sulle tecnologie emergenti.
Requisiti: Diploma di scuola superiore; laurea in informatica o campi correlati è un vantaggio.
Esperienza precedente nel supporto tecnico o in un ruolo simile.
Conoscenza approfondita dei sistemi operativi Windows e macOS.
Comprensione dei concetti di rete e dei protocolli di comunicazione.
Eccellenti capacità di comunicazione verbale e scritta.
Capacità di lavorare sotto pressione e gestire più richieste contemporaneamente.
Atteggiamento positivo e orientamento al cliente.
Competenze Desiderate: Certificazioni tecniche (es.
CompTIA A+, Network+, Microsoft Certified).
Esperienza con strumenti di gestione dei ticket (es.
Zendesk, Jira).
Conoscenza di linguaggi di scripting (es.
Python, Bash).
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