Director Of Sales

1 settimana fa

Roma, Lazio, Italia Bulgari A tempo pieno
At the historical St. Regis Rome, we are looking for a Director of Sales.

JOB SUMMARY Reporting to the GM, the Director of Sales functions as the leader of the property's segmented sales effort (e.g., transient, group, association, corporate, etc.)
and is responsible for implementing the segment sales strategy and achieving segment revenue goals, property revenue goals, and guest and employee satisfaction.
Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives.
Achieves personal booking goals and makes recommendations on booking goals of direct reports.

CORE WORK ACTIVITIES Developing & Executing Sales Strategies: Works with the management team to ensure understanding of sales strategy per segment and effective implementation by the sales team.
Develops, implements, and sustains an aggressive solicitation program focused on increasing business in each segment.
Works with the management team to create and implement a sales plan addressing revenue, customers, and the market per each segment.
Assists the management team in the development and implementation of promotions, both internal and external.
Maximizing Revenue: Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets an example with personal booking goals).
Sets booking goals for sales team members.
Managing Sales Activities: Monitors all day-to-day activities of direct reports.
Together with the Director of Revenue Management, approves space release for catering to maximize revenue.
Participates in sales calls with members of the sales team to acquire new business and/or close on business.
Executes and supports the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence).
Analyzing & Reporting on Sales and Financial Data: Analyzes market information by using sales systems and implements strategy to achieve property's financial room and catering goals.
Assists Revenue Management with completing accurate six-period projections.
Reviews sales and catering guest satisfaction results to identify areas of improvement.
Ensuring Exceptional Customer Service: Displays leadership in guest hospitality, exemplifies customer service, and creates a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels.
Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract, and overall satisfaction.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals and/or managers.
Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
Ensures that a customer recognition program is in effect throughout Sales.
Executes and supports the company's Customer Service Standards and property's Brand Standards.
Participates in and practices daily service basics of the brand.
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations while building a relationship and loyalty to the company.
Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues, and concerns to offer better business solutions both prior to and during the program/event.
Building Successful Relationships: Develops and manages relationships with key stakeholders, both internal and external.
Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.
Works with Human Resources, Engineering, and Loss Prevention to ensure compliance with local, state, and federal regulations and/or union requirements.
Attends customer events, trade shows, and sales missions to maintain, build, or develop key relationships with GSO Managers and customers.
Managing and Conducting Human Resource Activities: Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
Develops, implements, and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Utilizes all available on-the-job training tools for employees.
CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 5 years experience
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