Field Service Engineer
3 giorni fa
col-wideJob Description:Field Service Engineer - Bologna page is loaded Field Service Engineer - Bologna Apply locations Italy - Remote time type Full time posted on Posted Yesterday job requisition id 37920-JOB What if the work you did every day could impact the lives of people you know? Or all of humanity?At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible. Field Service Engineer - Italy (Bologna, field based)As a Field Service Engineer hereat Illumina, you will partner with customers to install and maintain all hardware including customer troubleshooting, and complaint resolution. This position serves as an engineering consultant during pre- and post-sales activities and will collaborate with the broader commercial team to maximize sales growth, support instrument uptime, and customer satisfaction.It is essential to have a valid driving license within Italy with the flexibility to travel up to 90% across the region. It is essential for the successful candidate to be living in Italy, you will be based ideally within Bologna or surrounding areas however we are also open to Verona or Firenze as possible locations .For this role it is essential that you are fluent in English language as well as Italian.Illumina's employee benefits are industry-leading and include, flexible time off, private medical insurance, compassion and care time off, leisure travel insurance, pension, employee stock purchasing program, volunteer time off, and much moreApplications Closing Date: Monday 17th June 2024Why YouThis role requires expert-level troubleshooting, communication, time management, situational awareness, poise under pressure, and collaboration. You will be expected to advocate for strong relationships across district Service and Support teams, Regional Product Support, Marketing, Sales, Customer Service, and Quality organizations.Responsibilities:Interface between the field organization and internal support structure by providing timely onsite technical assistance to Customers, Field Applications Scientist/Specialists, and Territory Account ManagersDemonstrates advanced technical competence while installing, upgrading repairing, and maintaining instrument systems in defined territoryUtilize and maintain up to date Service and training manuals, Field Service Bulletins, SOPs and facilitate remote connectivity to customer instrumentation.Provide technical support to customers, junior engineers, colleagues and contractors.Coordinate and prioritize service requests to establish best intervention method and ensure customer satisfaction.Ensure proper inventory levels of service parts to promote first time fix.Work in conjunction with sales and marketing staff to coordinate new system placements, develop leads, promote upgrades and timely contract renewals etc.Establish and maintain strong relationships with key customers and the existing customer base to ensure their success utilizing our products and servicesEnsure effective problem resolution assistance to subsidiary or distributor supportRepresent the company professionally, ethically, and morally at all times.Remain compliant with administrative responsibilities and business rules.Executes Qualification and Validation Products at customer sitesDemonstrates knowledge when working in regulated environmentsCoordinate new installations, including large-scale installations, that require facility inspections and instrument validation.Participate in departmental project teams; work collaboratively to ensure successful execution of project plansRequirements:BS in Electrical/Electronics/informatic Engineering, Mechanical Engineering, related degree in biotechnology/biomedical or equivalent work experience and knowledgeSome experience working within a Field Service engineer role would be desirable, preferably within the medical device sectorExperience with optical alignments, robotics, electrical/electronics , and mechanical systems would be a bonusProblem-solving abilityExcellent verbal and written communications skillsComputer experience and competency is a mustKnowledge and skills typically acquired through previous positions in fast-paced corporate environments which involved responsibility for similar workWorking familiarity of genomics, sequencing applications, bioinformatics and methods that apply to Illumina technology preferredProficient with general lab best practices and lab safetyClear vision of and commitment to providing outstanding customer service.Ability to successfully operate in a fast paced, rapidly changing environment and maintain composure in stressful situationsMust be willing to travel up to 90%What can you expectOur team members are bright, energetic and dedicated - they are the driving force behind our innovation and impact. To attract the best and brightest, we offer a competitive employee benefits program. We view it as a smart investment in our people, one that recognizes the tremendous value they bring to our business every day. At Illumina, we push boundaries. We think beyond the conventional. We dream big. With the energy of so many bright and accomplished people, the opportunities are endless.INDEUR#LI-EMEA#LI-REMOTEIllumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunities employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Similar Jobs (1) Field Service Engineer, Italy South locations Italy - Remote time type Full time posted on Posted YesterdayThe potential of genomics to change the world is unparalleled. At Illumina, we are leading the way. Our technology empowers researchers and clinicians globally to improve cancer treatments, change the course of diseases, protect the environment, and fight food insecurity. We are made up of dedicated professionals, all-in on creating a better world – and we need every skill set on our path to making genomics useful for all. Learn more about life at Illumina.#J-18808-Ljbffr
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Field Service Engineer
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Field Service Engineer
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Bologna, Italia TOMRA A tempo pienoJob Description Our local TOMRA Office is located in Parma and we are always looking for passionate individuals to join our organization. For this position we are specifically looking for a experienced Field Service Engineer around Bologna. As a Field Service Engineer, you'll be part of a global service team and will report to the Field Service...
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Bologna, Italia TOMRA A tempo pienoJob Description Our local TOMRA Office is located in Parma and we are always looking for passionate individuals to join our organization. For this position we are specifically looking for a experienced Field Service Engineer around Bologna. As a Field Service Engineer, you'll be part of a global service team and will report to the Field Service...
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Field Service Engineer
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Bologna, Italia Tomra A tempo pienoJob DescriptionOur local TOMRA Office is located in Parma and we are always looking for passionate individuals to join our organization.For this position we are specifically looking for a experienced Field Service Engineer around Bologna.As a Field Service Engineer, you'll be part of a global service team and will report to the Field Service Coordinator....
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Field Service Engineer
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Field Service Engineer
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BOLOGNA, Italia Illumina A tempo pienoField Service Engineer - Bologna page is loaded Field Service Engineer - Bologna Apply locations Italy - Remote time type Full time posted on Posted Yesterday job requisition id 37920-JOB What if the work you did every day could impact the lives of people you know? Or all of humanity?At Illumina, we are expanding access to genomic technology to realize...
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Field Service Engineer
3 settimane fa
BOLOGNA, Italia Illumina A tempo pienoField Service Engineer - Bologna page is loaded Field Service Engineer - Bologna Apply locations Italy - Remote time type Full time posted on Posted Yesterday job requisition id 37920-JOB What if the work you did every day could impact the lives of people you know? Or all of humanity?At Illumina, we are expanding access to genomic technology to realize...
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Field Service Engineer
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BOLOGNA, Italia Proclinical Group A tempo pienoProclinical is seeking a dedicated Field Service Engineer. This role involves partnering with customers to install and maintain hardware, troubleshoot issues and resolve complaints. The successful candidate will serve as an engineering consultant during pre and post-sales activities, collaborating with the broader commercial team to maximise sales growth,...
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