Commerce Solution Architect Milan
3 settimane fa
Job Requirements : Has a solid experience in various areas around E-Commerce – at least 2 years of experience as E-commerce Manager;Experienced in solving business problems and quickly picking up new tools or skills;Design solutions that are simple, elegant, and scalable;Deliver projects on time, with expected GMV results and within budget;Build trust with the clients to become a trusted advisor (eliminate / reduce escalation process);Improve the Net Promoter Score of VTEX clients across US clients;Prioritize replying to customers' as fast as possible;Guide business planning and digital strategy workshops;Strong interest for a multicultural environment;Ability to prepare and deliver presentations to large audiences;Ability of interpersonal communication;Ability to work multi functionally with colleagues and managers, internally and externally;Ability to translate complexity into action plans and communications;Ability to work independently and collaboratively;Strong ability to organize tasks and time;Entrepreneurship and responsibility
What the company should expect from you : Guide clients : I guide our clients by bringing technical and business knowledge together to guarantee the success of the KPIs and goals of the project.
Promotes engagement with VTEX products and services : I keep myself up-to-date on VTEX business cases and the platform's evolution, promoting a service experience that empowers clients to use VTEX products to their fullest potential.
Solution documentation : I am responsible for the default documentation delivery to the client.
Solution architecture : I am accountable for a well-designed, scalable and sustainable architecture, guaranteeing the velocity and sales performance of our clients' stores.
Client's vision : I gather customer-side feedback as insights for the product evolution.
Project visibility : I guarantee visibility to all stakeholders by keeping Salesforce updated with documentation, project status and stages.
Education : I scale VTEX's knowledge exchange by documenting sales strategies, negotiation, proposal and presentation best practices and authority building.
Main KPI's : These are the important metrics that needs to be pursued by the Solution Architect : PS Gross Margin, Time to market, NPS, Target go-live (deadline) vs actual, SI involvement vs VTEX, expected GMV on initial months after the project
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