Amazon & E-Commerce Clerk

1 mese fa

Lazio, Italia Abbott A tempo pieno

PURPOSE OF THE JOB• Provide internal and external customers with best possible service in terms of order processing, pricing and billing inquires, service requests and customer complaints• Compliant with internal processes and procedures (e.g.
ABBOTT Quality System) and with the applicable legislation.• Manage all daily activities in Order Entry independently and actively support local Customer Service managementROLES & RESPONSIBILITIES Front office activities: • Receive & process orders for all customer• Receive & process customer support request for all customer which are received by e-mail, phone.• Receive customer complaints which are received by telephone, e-mail ecc…• Follow up on pricing discrepancies with Customer Service management/tenderdepartment/division manager/sales manager• Issue required credit notes for returns and complaints within the official procedural deadlines• Maintain daily contact with company approved couriers, for regular pick-up and deliverytimetable; investigation of claims and follow-up for emergency• Organizing return shipmentsBack office activities:• Receive & process orders for all customer which are received by e-mail, fax or post.• Follow procedures related to the receiving, checking and creation of the sales orders/invoices• Production of relevant paperwork i.e.
packing lists, proforma invoices and credit notes• Perform and execute all invoicing in a timely and precise manner incl.
responsibility for electronic invoicing• Daily control of invoices issued by the system, checking all orders have been invoiced• Issue required credit notes for cross-charges, rebates and price corrections within the officialprocedural deadlines• Follow up on backorders• Follow up on customer support request• Master Data Maintenance (customer)• Actively participate in any required product tracking research when requiredGeneral activities:• Run reports and ensure appropriate actions are taken by Customer Service Representative• Work on process improvement and projects under the supervision of the Customer Service supervisor/manager• Meet all rules listed in the ANI PoliciesEDUCATION & COMPETENCIES• Upper secondary diploma/High school diploma – country specific• Strong practical experience in Order Entry• Fluent in local language• English- high level, written and spoken• Knowledge of Microsoft Office• Knowledge of ERP packages (BPCS, SAP …)• Team player• Customer oriented• Good organization ability• Good communication skills for internal and external contacts• Positive reaction to working in a "deadline" environment, stress resistant• Integrity• Sensitive of initiative and adaptability to permanent evolving organizations• Sensitive to the importance of the product• Experience in e-Commerce

  • Amazon & E-Commerce Clerk

    1 mese fa

    Lazio, Italia Abbott Laboratories A tempo pieno

    PURPOSE OF THE JOB • Provide internal and external customers with the best possible service in terms of order processing, pricing and billing inquiries, service requests, and customer complaints.• Compliant with internal processes and procedures (e.g., ABBOTT Quality System) and with applicable legislation.• Manage all daily activities in Order Entry...

  • Amazon & E-Commerce Clerk

    1 mese fa

    Lazio, Italia Abbott Laboratories A tempo pieno

    PURPOSE OF THE JOB• Provide internal and external customers with the best possible service in terms of order processing, pricing and billing inquiries, service requests, and customer complaints.• Compliant with internal processes and procedures (e.g., ABBOTT Quality System) and with applicable legislation.• Manage all daily activities in Order Entry...

  • Amazon & E-Commerce Clerk

    2 settimane fa

    Lazio, Italia Abbott Laboratories A tempo pieno

    PURPOSE OF THE JOB • Provide internal and external customers with the best possible service in terms of order processing, pricing and billing inquiries, service requests, and customer complaints.• Compliant with internal processes and procedures (e.g., ABBOTT Quality System) and with the applicable legislation.• Manage all daily activities in Order...

  • Amazon & E-Commerce Clerk

    2 settimane fa

    Lazio, Italia Abbott Laboratories A tempo pieno

    PURPOSE OF THE JOB• Provide internal and external customers with the best possible service in terms of order processing, pricing and billing inquiries, service requests, and customer complaints.• Compliant with internal processes and procedures (e.g., ABBOTT Quality System) and with the applicable legislation.• Manage all daily activities in Order...

  • Amazon & E-Commerce Clerk

    1 mese fa

    Lazio, Italia Abbott A tempo pieno

    JOB DESCRIPTION: PURPOSE OF THE JOB • Provide internal and external customers with the best possible service in terms of order processing, pricing and billing inquiries, service requests, and customer complaints. • Compliant with internal processes and procedures (e.g. ABBOTT Quality System) and applicable legislation. • Manage all daily activities in...

  • Amazon & E-Commerce Clerk

    1 mese fa

    Lazio, Italia Abbott A tempo pieno

    JOB DESCRIPTION: PURPOSE OF THE JOB • Provide internal and external customers with the best possible service in terms of order processing, pricing and billing inquiries, service requests, and customer complaints.• Compliant with internal processes and procedures (e.g.ABBOTT Quality System) and applicable legislation.• Manage all daily activities in...

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    2 mesi fa

    Lazio, Italia Headx A tempo pieno

    Location: No location restrictions, we hire remotely worldwideLanguage: We operate internally and externally in English (US)Hours: Full TimeLevel: Mid - Senior (3-5 years)The Opportunity:We are seeking an Amazon E-commerce Manager to elevate our online presence for HeadX. Aimed at rapid growth, our team needs a results-driven leader to optimize our Amazon...

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