Solution Architect, Customer Success

3 settimane fa

Milano, Lombardia, Italia Salesforce A tempo pieno

**Job Category **:Customer Success Group
**Job Details**:
**Role: Solution Architect**
**Location: Milan, Rome**
**Department Description**
At Salesforce, there is nothing more important than the success of our customers
Salesforce Professional Services, operating in the Salesforce Customer Success Group (CSG) are a team of trusted advisers, fundamental to the success of our customers.
We help customers unleash the full power of Salesforce, find and implement solutions, and provide guidance on how to maximise value from our platform.
Our team is growing, and we are looking for Solution Architects to join us in Northern Europe.
**Role Description**
Solution Architects collaborate with our most strategic customers and partners and build valuable relationships both internally and externally.
They will have end-to-end functional responsibility for all aspects of the enterprise level solutions implementation (from initial requirements gathering till go-live).
They lead consultative engagements with sophisticated enterprise customers, partnering with key stakeholders to build compelling visions while advising and completing strategies.
They are also responsible for viable solution options, providing industry best practices, formulating and presenting solution options to various levels of management and influencing and advising decisions that result in customer success.
Solution Architects can communicate optimally to various audiences in the forms of architectural and/or process diagrams or flows, functional capabilities, business process efficiencies, and business value realisation and is the trusted advisor for business and technology partners.
Finally, with experience in software delivery cycles based on agile methodologies the architects support and are in close alignment with project management activities.
They are strong presenters and facilitators, acquiring customer acceptance by understanding and delivering the right strategic vision, and driving the difficult conversations vital to implement business strategies.
They are proficient at analysing issues and obstacles to determine root cause(s), weighing options, choosing appropriate courses of action, and measuring and revising strategy based on results.
**YOUR IMPACT: Responsibilities**
- Lead customers on their process, business and technical challenges ensuring balanced, scalable, and standard methodology solutions that meet and exceed customer needs
- Build sustainable relationships with partners and team members
- Where required, act as lead architect for the overall engagement by coordinating and aligning work of multiple architects and consultants on the team
- Align with project and engagement managers, Salesforce partners and other (internal) partners to support planning and implementation in close collaboration with the customer
- Understand and present high-level overviews of the Salesforce Core functionality and features
- Identify, lead or contribute to internal pivotal initiatives to grow the consulting practice, such as internal innovations, building up a strategic brand, and increasing teammates' skills by knowledge sharing
- Contribute to broader goals by giving back to our communities by joining or leading volunteering activities
- Occasionally support pre-sales activity to position successful delivery of Salesforce solutions from a content perspective
**Minimum qualifications**
- Extensive experience in the assessment of business objectives, formulating solution options, and driving partner support
- Effective experience with software implementation lifecycle with ability to support project planning
- An individual with effective communication skills across a variety of audiences and situations
- Ability to coach and influence internal and customer partners and project members
- Ability to quickly learn & adapt to new situations
- Travel time depends on customer needs and always in alignment with your personal possibilities
- Full professional proficiency in English AND Italian
- Degree or equivalent relevant experience required.
Experience will be evaluated based on the core competencies for the role (e.g.
extracurricular leadership roles, military experience, volunteer roles, work experience, etc.
)
**Preferred Requirements**:
- Relevant Salesforce certifications and consulting experience are a plus but not required
- Experience with Agile methodologies and frameworks (such as SAFE)
- Experience collaborating with strategic delivery teams
- Business Process analysis and design background
- Deep functional and business knowledge of industries/verticals
- Experience with increasing responsibility and guidance of junior consultants
- Exposure to CRM / ERP (sales, service, marketing)
**Benefits & perks**:
**About Salesforce**
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way.
The company was founded on three disruptive ideas: a new technology mo

  • Solution Architect

    2 settimane fa

    Milano, Lombardia, Italia Dassault Systèmes A tempo pieno

    **YOUR ROLE**:We are seeking a highly skilled and motivated PLM Solution Architect.If you are passionate about technology and enjoy solving complex technical challenges, join us and be part of a dynamic team that is shaping the future of Product development.As a Solution Architect, you will play a key role in designing and architecting technical solutions...

  • Solution Architect

    4 settimane fa

    Milano, Lombardia, Italia TopNetwork S.p.A. A tempo pieno

    TopNetwork S.P.A. è alla ricerca di un Solution Architect da inserire all'interno di un team già consolidato. Solution Architect Responsabilità principali: Collaborerà per sostenere l'innovazione dei servizi e la trasformazione digitale applicando e garantendo il piano di evoluzione dell'architettura a lungo termine attraverso soluzioni tecnologiche...

  • Technical Architect, Customer Success

    3 settimane fa

    Milano, Lombardia, Italia Salesforce A tempo pieno

    **Job Category **:Customer Success Group**Job Details**:**Job Title**:Technical Architect****Location: Milan, Rome****Department Description**At Salesforce, there is nothing more important than the success of our customersSalesforce Professional Services, operating in the Salesforce Customer Success Group (CSG) are a team of trusted advisers, fundamental to...

  • Solution Architect

    5 giorni fa

    Milano, Lombardia, Italia Mia-Care A tempo pieno

    We are now looking for a Solution Architect that can create the overall vision and strategy for a specific solution to a business problem or need.

  • Presales Plm Solution Architect

    2 settimane fa

    Milano, Lombardia, Italia Dassault Systèmes A tempo pieno

    Dassault Systèmes is seeking a highly skilled and motivated PLM Solution Architect based in our Milan's office.If you are passionate about technology and enjoy solving complex technical challenges, join us and be part of a dynamic team that is shaping the future of Product development.As a Solution Architect, you will play a key role in designing and...

  • Solution Architect

    4 giorni fa

    Milano, Lombardia, Italia Primeur A tempo pieno

    Company DescriptionPrimeur is a Smart Data Integration Company, with an unconventional philosophy.We make Data Integration simple, accessible, secure and sustainable over time.For more than 30 years we have been serving some of the most important Fortune 500 companies with our unconventional approach, our problem-solving attitude and our software...

  • Solution Architect

    3 settimane fa

    Milano, Lombardia, Italia Salesforce A tempo pieno

    **Job Category **:Customer Success Group**Job Details**:**CATEGORIE PROTETTE - Art.1 (disabili) & 18 (Categorie protette) Legge 68/99****Department DescriptionAt Salesforce, there is nothing more important than the success of our customersSalesforce Professional Services, operatingin the Salesforce Customer Success Group (CSG) are a team of trusted advisers,...

  • Enterprise Solution Architect

    5 giorni fa

    Milano, Lombardia, Italia TN Italy A tempo pieno

    Job Category: Enterprise Solution ArchitectWe are looking for an experienced Enterprise Solution Architect to join our team in Milan. As a key member of our consulting team, you will be responsible for leading the design and implementation of large-scale manufacturing transformations.Main Responsibilities:Lead key design discussions and architecture...

  • Solution Architect

    10 ore fa

    Milano, Lombardia, Italia LeanIX Jobs A tempo pieno

    We are looking for a highly skilled Solution Architect to join our Italian team. As a Senior Solutions Engineer, you will be responsible for helping our Enterprise Account Executives and their prospective customers understand how to solve different business challenges with LeanIX solutions.About the Role:Architect customer solutions that meet their specific...

  • AWS Customer Success Expert

    5 giorni fa

    Milano, Lombardia, Italia Amazon A tempo pieno

    About the Role:As an AWS Customer Success Expert, you will play a critical partner role to our customers, leveraging your delivery experience with large-scale transformations to shepherd them through their stages of AWS adoption.You will guide the customer through operational, educational, and governance aspects of a successful AWS Cloud journey.You will...

  • Solution Architect

    3 settimane fa

    Milano, Lombardia, Italia Arrow Electronics, Inc. A tempo pieno

    **Position**:Solution Architect - SiliconExpert EMEASiliconExpert Technologies represents the largest and most up-to-date component database in the electronics industry.Our now 400+ electronics and software engineers have digitized data on more than 1 billion electronic components across hundreds of product lines from over 15,000 suppliers.As a result, we...

  • Solution Architect

    3 settimane fa

    Milano, Lombardia, Italia Beasy4Biz A tempo pieno

    Beasy4BIZ opera a livello internazionale nel settore delle nuove tecnologie, offrendo soluzioni innovative di sviluppo software.Siamo alla ricerca di persone talentuose, pronte a raccogliere nuove sfide e desiderose di imparare e crescere, contribuendo con la loro passione e curiosità ai nostri progetti.Dettaglio Posizione: Per ampliamento del nostro team...

  • Solution Architect

    4 settimane fa

    Milano, Lombardia, Italia NEPTA A tempo pieno

    Nepta s.R.L. si propone quale partner tecnologico di aziende e pubblica amministrazione, aiutando i propri Clienti a coniugare formule organizzative e tecnologiche. Operiamo in differenti aree di business (consulting,servizi tecnologici) e siamo in grado di offrire un percorso di carriera strutturato in base alle diverse aspettative professionali. Per...

  • Solution Architect

    2 settimane fa

    Milano, Lombardia, Italia Everience Italia A tempo pieno

    del lavoro Stiamo cercando un Solution Architect per collaborazione sulle attività progettuali di un nostro consolidato cliente.In qualità di Solution Architect, svolgerà un ruolo cruciale nella progettazione e nell'implementazione di soluzioni aziendali all'avanguardia.Sviluppare e mantenere standard e best practice dell'architettura aziendale.Collabora...

  • CRM Solution Architect Position

    3 giorni fa

    Milano, Lombardia, Italia E.Z. HOLDITALIA S.P.A. A tempo pieno

    Job DescriptionWe are looking for a skilled CRM Solution Architect to contribute to the success of our company.The ideal candidate will lead the solution design, delivery, and operations of CVM applications with a particular focus on CRM & Marketing Automation.Your ResponsibilitiesDesign and implement comprehensive test plans to ensure systems and programs...

  • Glsa0422 Solution Architect

    2 settimane fa

    Milano, Lombardia, Italia Universo Srl A tempo pieno

    **Lavoro Digitale Italia** è un punto di riferimento per lo sviluppo delle carriere dei professionisti del mondo digital in Italia.L'obiettivo di **Lavoro Digitale Italia **è mettere i migliori professionisti del mondo digital italiano in contatto con le aziende che possono aiutarli a realizzarsi professionalmente.I nostri recruiter sono a disposizione per...

  • Solution Architect

    1 giorno fa

    Milano, Lombardia, Italia Hitachi Vantara Corporation A tempo pieno

    The opportunityHitachi Energy has an exciting opportunity to join us as a Solution Architect. You'll be accountable for managing workstream interdependencies, mainly but not restricted to the specific End-to-End Stream, and responsible for the design, integrity, and quality of the SAP solution and associated IS services delivered to Business, Support...

  • Tas Solution Architect

    7 giorni fa

    Milano, Lombardia, Italia Synsphere Italia A tempo pieno

    Synsphere Italia , azienda attiva nel settore IT, rappresenta prima di tutto una società solida e in forte crescita.La società, composta da un team con elevate competenze tecniche e consolidata esperienza progetta, realizza ed implementa progetti su misura nel mondo IT per medie e grandi aziende.L' azienda offre ottime possibilità di crescita in un...

  • Solution Architect Web

    4 settimane fa

    Milano, Lombardia, Italia Nubys Srl A tempo pieno

    **Cerchiamo un Solution Architect Innovativo - Sviluppo Web & RPA****Descrizione**: La nostra azienda è alla ricerca di un **Solution Architect** appassionato e con esperienza, specializzato nello sviluppo web (Microsoft), nell'automazione dei processi robotici (RPA) utilizzando Python e nello sviluppo con Power Platform.Sei pronto a progettare soluzioni...

  • Solution Architect

    3 settimane fa

    Milano, Lombardia, Italia Hitachi Energy Germany Ag A tempo pieno

    **Description****The opportunity**Hitachi Energy has an exciting opportunity to join us as a Solution Architect you'll be accountable for managing workstream interdependencies mainly but not restricted to the specific End-to-End Stream and responsible for the design, integrity and quality of the SAP solution and of associated IS services delivered to...