Resident Engineer

AGFA HealthCare, a part of the Agfa-Gevaert Group, is a leading provider of integrated IT solutions and state-of-the-art diagnostic imaging for hospitals and other healthcare centers. Over the decades, Agfa HealthCare has demonstrated its capacity to rise successfully to its customers' technological challenges, and to guide them in their transition from analogue to digital IT solutions.
Currently we are looking for a IT Resident Engineer who will be in charge of dedicated on-site support for Clients/Contracts that require continuous support. As the first point-of-contact of Agfa on-site, you guarantee consistent, professional and quality service. As an IT Field Service Engineer, you are responsible for identifying and receiving incidents on-site, and report/escalate them accordingly within the Service Organization.
Scope of duties: Responsible for the daily operational administration and support of Enterprise Imaging and Reporting systems and applications.Oversees integration and configuration of diagnostic imaging modalities as well as non-DICOM image and video systems.In collaboration with Imaging Informatics staff, provides system support and works closely with clinicians and physicians who acquire and/or interpret images to evaluate and develop the most efficient workflows.Acts as a liaison between the Enterprise Imaging department and customers to deliver value-added capabilities with respect to image acquisition, management, and viewing.Provides on-call support for designated imaging areas as needed.Requirements: University degree in IT science or EngineeringCustomer focus attitude and problem-solving skillsGood knowledge of Windows operating system, DB (SQL/Oracle), storage solutions, networking conceptsStrong communication skills (oral/written) to interact effectively and professionally with both internal and external customersGood language skills in Italian and English, both written and verballyKnowledge of healthcare environment with a focus on Radiology IT is a plus.
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