Senior Technical Success Engineer

3 settimane fa

Ancona, Marche, Italia Splunk Inc. A tempo pieno

Splunk is here to build a safer and more resilient digital world.
The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable.
While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work.
If you become a Splunker, we want your whole, authentic self, what we call your "million data points".
So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.This role at Splunk is a critical team member responsible for the technical health of our customers.
You will bring your product knowledge to advise customers on their platform health, providing advice on Splunk Enterprise and Splunk Cloud architectures and technical best practices to ensure customers remain successful and realize the full value of their investment in Splunk.
As a Splunk Technical Success Engineer, you will support on the adoption journey with product support, advisory, and management of customer escalations.ResponsibilitiesAct as point of contact for technical health issues and escalation management for enterprise customers.Deliver customer onboarding mentorship, enablement planning, administration, and management workshops.Provide and lead planning and recommendations for the overall health of a customer's Splunk environment.Overall customer environments considering cases, critical issues, outages, and ongoing projects, and conduct diagnostic health checks as needed.Advocate internally for customers to facilitate the resolution of customer issues through coordination of efforts among Splunk's internal organizations (technical support, services, sales, product development, product management, and executive leadership teams).Proactively analyze customer issues and interactions to identify training and additional services needs; engage internal teams for delivery.Participate in sales QBRs with customers (onsite and virtually) to review service levels, usage metrics, and customer environment performance.Work with the relevant technical teams to proactively handle customer critical issues and configurations, and recommend customer environment upgrades and add-ons, ensuring upgrade readiness and new feature awareness.Assess all cloud overages and leverage services for workload optimization solutions.Proactively identify customer environment impacts related to bugs or new release builds and lead scheduled maintenance windows, communicating optimally between teams.Understand, document, and communicate the customer's needs to the Account Team.Keep the customer advised of key information that may be vital to their success (e.g.
product roadmaps, new product releases, customer events, or organizational changes).RequirementsExperienced with customer escalations, account management, and project management.Passionately focused on customer service and success.Strong verbal and written communication skills with the ability to explain technical concepts to non-technical audiences.Ability to connect with individual contributors to senior leaders.Work independently and as part of a team.Experience with IT operations and technical infrastructure.Understanding of Splunk Core Platform highly desirable.Travel up to 30% may be required.You will come from a very similar Technical Account Customer Success role.Fluent in Italian and English.3+ years' experience in technical support, professional services, systems administration/engineering, or related fields.Willing to pursue Splunk Architect Certification.Splunk is an Equal Opportunity Employer.
At Splunk, we believe creating a culture of belonging isn't just the right thing to do; it's also the smart thing.
We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive.
Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws.
We consider qualified applicants with criminal histories, consistent with legal requirements.Base Pay RangeItalyBase Pay: EUR 54,400.00 - 74,800.00 per year.Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles.
We have a market-based pay structure which varies by location.
Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills, and experience of the candidate.
In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.Benefits are an important part of Splunk's Total Rewards package.
This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more
Learn more about our next-level benefits at https://splunkbenefits.com.
#J-18808-Ljbffr

  • Senior Technical Safety Engineer

    2 giorni fa

    Ancona, Marche, Italia Bonatti A tempo pieno

    **Job Description**We are seeking a highly experienced Senior Technical Safety Engineer to join our team at Bonatti's Engineering Centre in Fano, Italy.The ideal candidate will have over 10 years of experience in executing engineering activities while ensuring compliance with design criteria and international standards. Responsibilities include providing...

  • Technical Safety Engineer

    3 giorni fa

    Ancona, Marche, Italia Bonatti A tempo pieno

    We are currently recruiting for a Senior Technical Safety Engineer for our Engineering Centre in Fano (PU).The ideal candidate must have experience of over 10 years in execution of the engineering activities of its discipline ensuring compliance with design criteria and international standards as well as good engineering practices.Responsibilities:Provide...

  • Technical Safety Lead

    2 giorni fa

    Ancona, Marche, Italia Bonatti A tempo pieno

    **Benefits and Opportunities**Bonatti offers a competitive compensation package and opportunities for career growth and development. As a Senior Technical Safety Engineer, you will have the chance to work on challenging projects and collaborate with a talented team of professionals.You will also have access to training and development programs to enhance...

  • Senior Fire Protection Engineer

    1 giorno fa

    Ancona, Marche, Italia Bonatti A tempo pieno

    **Job Overview**Bonatti International is currently seeking a seasoned technical safety expert to join its Engineering Centre in Fano (PU). As a Senior Technical Safety Engineer, you will be responsible for providing support, advice, and recommendations to project managers and directors on process safety and risk assessment requirements.Main Tasks:Support...

  • Technical Risk Management Leader

    1 giorno fa

    Ancona, Marche, Italia Bonatti A tempo pieno

    **About the Position**We are looking for a highly experienced technical safety engineer to join our team in Fano (PU). As a Senior Technical Safety Engineer, you will be responsible for managing process safety and risk assessment requirements for our projects.Main Responsibilities:Manage process safety and risk assessment requirements for projectsDevelop and...

  • Technical Safety Expert

    24 ore fa

    Ancona, Marche, Italia JR Italy A tempo pieno

    We are seeking a highly experienced Senior Technical Safety Engineer to join our Engineering Centre in Fano, Italy.The ideal candidate will have a minimum of 10 years of experience in executing engineering activities, ensuring compliance with design criteria and international standards. The role requires strong technical knowledge of fire protection systems,...

  • Senior Software Engineer

    4 giorni fa

    Ancona, Marche, Italia Confluence Technologies, Inc. A tempo pieno

    Senior Software Engineer - SRSDepartment: Development - Software DevelopmentEmployment Type: Permanent - Full TimeLocation: ItalyDescriptionLocation - Italy (Remote, with hybrid working available in Milan)Why Confluence?Over the past several years we have undergone a great deal of positive change and growth to become the company we are today.Our global...

  • Senior Rf Design Engineer

    20 ore fa

    Ancona, Marche, Italia Jr Italy A tempo pieno

    Social network you want to login/join with: Senior RF Design Engineer (for IoT), AnconaClient:u-blox AG Location:Italy Job Category:Other EU work permit required:Yes Job Reference:118574813337132 Job Views:1 Posted:18.03.2025 Expiry Date:02.05.2025 Job Description:Job Details: Senior RF Design Engineer (for IoT) u-blox (SIX:UBXN) is a global technology...

  • Senior RF Design Engineer

    5 giorni fa

    Ancona, Marche, Italia JR Italy A tempo pieno

    Social network you want to login/join with: Senior RF Design Engineer (for IoT), AnconaClient:u-blox AG Location:Italy Job Category:Other EU work permit required:Yes Job Reference:118574813337132 Job Views:1 Posted:18.03.2025 Expiry Date:02.05.2025 Job Description:Job Details: Senior RF Design Engineer (for IoT) u-blox (SIX:UBXN) is a global technology...

  • Senior RF Design Engineer

    2 giorni fa

    Ancona, Marche, Italia JR Italy A tempo pieno

    Social network you want to login/join with:Senior RF Design Engineer (for IoT), AnconaClient:u-blox AGLocation:ItalyJob Category:OtherEU work permit required:YesJob Reference:118574813337132Job Views:1Posted:18.03.2025Expiry Date:02.05.2025Job Description:Job Details: Senior RF Design Engineer (for IoT)u-blox (SIX:UBXN) is a global technology leader in...

  • senior electrical engineer

    1 settimana fa

    Ancona, Marche, Italia TN Italy A tempo pieno

    L.P.Bellocchi, Italy Siamo una società di ingegneria multidisciplinare, leader nella progettazione di impianti e soluzioni innovative e sostenibili per energia, infrastrutture e ambiente. In Seingim offriamo carriere in un contesto dinamico e in crescita. Chi siamoSEINGIMha iniziato la sua attività più di 25 anni fa in provincia di Venezia. Oggi è in...

  • senior electrical engineer

    3 giorni fa

    Ancona, Marche, Italia TN Italy A tempo pieno

    L.P.Bellocchi, ItalySiamo una società di ingegneria multidisciplinare, leader nella progettazione di impianti e soluzioni innovative e sostenibili per energia, infrastrutture e ambiente.In Seingim offriamo carriere in un contesto dinamico e in crescita.Chi siamoSEINGIM ha iniziato la sua attività più di 25 anni fa in provincia di Venezia. Oggi è in...

  • Elettricist Senior Engineer

    1 giorno fa

    Ancona, Marche, Italia TN Italy A tempo pieno

    Descrizione del ruoloIl nostro team di TN Italy sta cercando un Elettricist Senior Engineer che lavorerà in sinergia con il team per raggiungere risultati e obiettivi prefissati. Le principali responsabilità saranno:Progettazione di impianti elettrici;Selezione e dimensionamento di componenti elettrici come motori, inverter, sensori, PLC, etc.;Sviluppo di...

  • Principal Technical Safety Specialist

    1 giorno fa

    Ancona, Marche, Italia Bonatti A tempo pieno

    **About the Role**We are currently recruiting for a Senior Technical Safety Engineer to join our team in Fano (PU). The ideal candidate must have experience of over 10 years in execution of engineering activities ensuring compliance with design criteria and international standards as well as good engineering practices.The successful candidate will provide...

  • Photovoltaic Engineer Position: Solar Power System Design

    2 giorni fa

    Ancona, Marche, Italia ThunderSoft A tempo pieno

    Job DescriptionWe are seeking an experienced Photovoltaic (PV) Engineer to join our expanding technical team, focusing on photovoltaic system design and related technical solutions. As a PV Engineer, you will have the opportunity to work in a dynamic and innovative environment, supporting the efficient, innovative, and compliant implementation of...

  • IT customer success expert

    4 giorni fa

    Ancona, Marche, Italia Kimo Srl A tempo pieno

    Job Description: Customer success expert Posizione: Customer success expert Reparto: Customer success Sede di lavoro: Kimo Srl - Arcevia (AN) / remoto Tipo di contratto: tempo indeterminato, full-time Riassunto del Ruolo Il Customer Success Expert ha il compito di garantire che i clienti ottengano il massimo valore dall'utilizzo del nostro software Kimo. Si...

  • Lead Process Safety Expert

    2 giorni fa

    Ancona, Marche, Italia Bonatti A tempo pieno

    **Key Responsibilities**The Senior Technical Safety Engineer will be responsible for supporting Project Managers/Project Directors in relation to Process Safety and Risk Assessment requirements and preparing project-specific Process Safety and Risk Management Plans.Additionally, they will manage the client for TSE discipline, attend project meetings as...

  • senior project engineer

    5 giorni fa

    Ancona, Marche, Italia Job Just On Business A tempo pieno

    Per storica ed importante Azienda operante nel settore dell'arredamento, ricerchiamo 1 PROJECT ENGINEER senior, da inserire stabilmente in organico.La risorsa verrà inserita all'interno dell'ufficio industrializzazione prodotto ed avrà la responsabilità della progettazione esecutiva di tutti gli elementi che fanno parte della commessa e dell'avanzamento...

  • senior project engineer

    4 giorni fa

    Ancona, Marche, Italia Job Just On Business A tempo pieno

    Per storica ed importante Azienda operante nel settore dell'arredamento, ricerchiamo 1 PROJECT ENGINEER senior, da inserire stabilmente in organico. La risorsa verrà inserita all'interno dell'ufficio industrializzazione prodotto ed avrà la responsabilità della progettazione esecutiva di tutti gli elementi che fanno parte della commessa e dell'avanzamento...

  • Civil Project Engineer

    2 settimane fa

    Ancona, Marche, Italia Tn Italy A tempo pieno

    Social network you want to login/join with: Civil Project Engineer, Province of Pesaro and UrbinoClient:Location:Province of Pesaro and Urbino, Italy Job Category:- EU work permit required:Yes Job Reference:f06270936093 Job Views:14 Posted:02.03.2025 Expiry Date:16.04.2025 Job Description:Company Description Bonatti is an International Contractor providing...