General Manager

**About Us**
Guild Living is committed to redefining the experience of aging by creating vibrant and independent living environments for seniors.
We believe in providing a space where residents can thrive physically, mentally, and emotionally.
Our dedicated staff is trained to listen, understand, and anticipate the unique needs of each resident, offering a variety of activities to nurture body, soul, and mind.
Guild Living is on a mission to revolutionize the concept of aging, ensuring everyone enjoys an active, rich, and fulfilling longevity, which we proudly call FULL-GEVITY.
**Job Summary**:
As the General Manager for Guild Living Torino, you will play a pivotal role in overseeing the operations of our 44-residence facility.
This position combines the responsibilities of a General Manager and the personalized approach of a senior living community.
We are seeking an experienced leader with a background in hospitality or senior living management.
Italian fluency is required, and EU work eligibility is a must.
**Key Responsibilities**
**Strategic Leadership**:
- Develop and implement strategic plans that align with Guild Living's mission and brand values.
- Stay informed about industry trends, ensuring the facility remains at the forefront of senior living innovations.
- Translate Guild Living's vision into actionable strategies for the Torino location.
**Operational Excellence**:
- Execute operational plans to enhance resident satisfaction, financial performance, and market presence.
- Hold the leadership team accountable for the successful implementation of operational strategies.
- Innovate and experiment with new ideas to enhance the living experience for residents.
**Sales and Community Engagement**:
- Collaborate with the Sales and Marketing team to develop community-specific strategies to attract residents.
- Identify opportunities to engage with the local community and align activities with Guild Living's ethos.
**Data Analysis and Performance Management**:
- Analyse relevant data, including financial performance and resident satisfaction, to drive decision-making.
- Proactively respond to market changes and ensure the facility operates within budgetary guidelines.
**Team Leadership and Development**:
- Cultivate a high-performance team, fostering a positive and innovative work environment.
- Provide coaching and feedback to the leadership team, ensuring continuous improvement.
**Employee and Resident Relations**:
- Ensure fair and respectful treatment of all employees and residents, promoting open communication.
- Celebrate employee and resident successes and collaborate with HR to enhance engagement.
**Public Relations and Brand Management**:
- Interact with residents to gather feedback, recognizing outstanding service and addressing concerns.
- Anticipate resident needs to provide exceptional service and maintain a positive public image.
**Policy and Compliance**:
- Ensure compliance with legal, safety, and Guild Living brand standards.
- Conduct regular quality assurance audits to maintain high standards and provide necessary training.
**Qualifications**:
- Experience: 3-5 years of management experience in senior living or hospitality.
- Language Skills: Fluent in Italian, with effective communication skills in English.
Speaking skills in German represent a plus.
- Leadership Abilities: Strong leadership skills, with the ability to inspire and lead a diverse team.
- Strategic Thinking: Proven ability to develop and execute strategic business plans.
- Industry Knowledge: Familiarity with the senior living industry and a passion for redefining aging.
**How to Apply**:
**Salary**: €55,000.00 - €60,000.00 per year
**Experience**:
- hospitality: 3 years (required)
**Language**:
- English (required)
Work Location: In person