Digital Service Engineer

3 settimane fa

Monza, Italia Alfa Laval Corporate Ab A tempo pieno

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers, and society.
Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources.
Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water, and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth.
So, as we shape a more resourceful, less wasteful world, we build our careers too.
The Service Team is looking for a Digital Service Engineer (Regular contract, full time) mainly based in our Monza site .
How are you We are looking for a person with: Good attitude for teamwork Capabilities to identify priorities and follow up on opportunities.
Attitude to interpersonal relationships Open-minded Flexible, customer-driven, target-oriented mindset.
About the job As an integral member of our team, you will help customers with technical operational issues, and you will contribute to the overall success and growth of our organization.
The Digital Service Engineer will be based in our Monza site.
As a part of the team, you will: Execute all remote service delivery on specific products, modules, and systems via remote assistance tool.
Travel to customers up to 25% for field service activities.
Conduct remote troubleshooting and start the root cause analysis.
Act as an expert on remote assistance tools and AIoT portal for connected equipment.
Contribute to the implementation of Digital Service infrastructure with central colleagues.
Provide remote support for Field Service Engineers and external customers.
Interpret data and support connected services by advising customers on equipment health, trend analysis, alarm interpretation, and drafting action plans with recommendations.
Deliver remote training for customers and/or FSEs/Digital Service Engineers on relevant content (up to ALSOC period 2), including remote guidance techniques to provide real-time visual and audio guidance.
Apply deep product knowledge in support activities.
Spot opportunities to increase the service business.
What you know: 2+ years of field service or equivalent experience.
Knowledge of our Alfa Laval products.
Working experience on different types of motors and starters.
Personal drive and strong commitment to achieve assigned goals.
Fluent in English, verbal and written.
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