Housekeeping Supervisor

7 giorni fa

Lazio, Italia Mandarin Oriental Hotel Group Limited A tempo pieno

Inspiring opportunities in every corner of the world ALREADY ENROLLED? Update your data, view your application and progressARE YOU A FORMER MANDARIN ORIENTAL COLLEAGUE OR INTERN? Access the careers site exclusive to our Forever Fans for:Priority consideration when applyingA fast-track interview & selection process and, upon successful rehire, a tailored colleague orientation experienceAccess to MO Talks and priority registration to live webinars with industry experts and featured Forever FansA Knowledge Portal featuring ongoing relevant learning content and development guidanceDuties & responsibilities:  Understand and comply with all Corporate and Hotel policies and standard operating proceduresMOHG Code of Conduct requires that all business activities and business decisions comply with general law, regulations and other requirementsSupport and adhere to all Policies & Procedures relating to Safe, Sound and Sustainable at Mandarin OrientalCarry out any additional duties requested by management related to hotel operational activitiesInspect, check and release hotel rooms for arrivals in accordance with set MO standardsSpot-check and monitor stayover rooms and vacant rooms in order to guarantee the highest service standards at all timeHave an overview of the daily occupancy, arrivals, departures, traces and important guests in houseCreate daily task sheets for room attendants with special projects and tracesConduct daily briefings and trainings for room attendantsMonitor stock in pantries and act accordingly if refill is neededCoordinate with other departments in order to guarantee timely release for arrivalsManage and overlook daily operations on assigned floorsTrain, coach and motivate room attendants in order to achieve the highest quality standardsAlways help guests and anticipate their needsRecognize guests' preferences and needs in order to communicate them to the relevant departmentsComply with all MOHG Pillars, Department LQE's and Guiding PrinciplesRequirements:Minimum of 3-years housekeeping experience and 2 years in a supervisory position, in a luxury resort or hotelAbility to communicate efficiently, respectfully and fairly in a diverse environmentFlexibility is paramount as it relates to the schedule for this position (AM, MID, Evening Shifts)Proficiency in English, Italian and an additional languagePassion for luxury environment and detailsAdvertised: 18 Jun 2024 W. Europe Daylight TimeApplications close:Please note that any job offers made by Mandarin Oriental Hotel Group or by hotels managed by the Group are only made after the relevant interview and selection process has taken place. On no occasion would the group or hotels under its management request money or payment during the recruitment and selection process. Should you have any questions or concerns related to jobs advertised or offers made using Mandarin Oriental Hotel Group's name or the name of any of the hotels managed by the Group, please contact the Human Resources Department at the relevant hotel or corporate office. If you have been subject to such recruitment fraud, we suggest that you contact the relevant police department to report the matter. We will email you new jobs that match this search.Great, we can send you jobs like this, if this is your first time signing up, please check your inbox to confirm your subscription.The email address was invalid, please check for errors.The Housekeeping Supervisor is in charge of Houseman and Room Attendants' timesheets and workload and assures that guestrooms and open spaces have been correctly made up and are always tidy and clean according to MO standards and LQE's principles.Please note that any job offers made by Mandarin Oriental Hotel Group or by hotels managed by the Group are only made after the relevant interview and selection process has taken place. On no occasion would the group or hotels under its management request money or payment during the recruitment and selection process. Should you have any questions or concerns related to jobs advertised or offers made using Mandarin Oriental Hotel Group's name or the name of any of the hotels managed by the Group, please contact the Human Resources Department at the relevant hotel or corporate office. If you have been subject to such recruitment fraud, we suggest that you contact the relevant police department to report the matter. We offer casual contracts in our Housekeeping department.Not quite found what you are looking for?If you are interested in exploring potential job opportunities within our Group, please create a Candidate Profile with us.The Housekeeping Supervisor is in charge of Houseman and Room Attendants' timesheets and workload and assures that guestrooms and open spaces have been correctly made up and are always tidy and clean according to MO standards and LQE's principles.#J-18808-Ljbffr

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