Retail - Operation Manager

6 giorni fa

Firenze, Italia Retail Search Srl A tempo pieno

We are looking for a Operation Manager for one of the most important Boutique in the Retail Luxury Sector based in Florence
PROFILO DEL CANDIDATO IDEALE
Directly reporting to the Store Director, the Store Operation Manager effectively ensures the smooth running of the day to day retail operations of the store, with the objective of facilitating sales, delivering exceptional service to customers and implementing business driving initiatives.

Being the owner of operational excellence, he/she constantly seeks to improve in-store process by developing and
implementing innovative initiatives and action plan.

He/she provides "Manager on Duty" coverage (Assist.Store Director) and helps to develop a collaborative and positive working relationship with the wider management. He/she supports client experience by assisting Managers and S.A on the sales floor as needed.

Missions Description:
Stock Management & Logistics
- Supervise, support and organize the team for all incoming and outbound physical and IT merchandise flows (receiving, follow-up of orders, ticketing, transfers and shipments etc.), including ecommerce shipping to Regional Digital warehouse.
- As the referent on Care & Quality, be responsible for the appropriate application of storage rules, stock procedures and best practices by all team members to strengthen loss prevention : in particular, manage the
annual BISE (Best In Stock Excellence) certification
- Organize inventory management (weekly cycle counts and annual inventory)

Process/internal control
- In charge of all SOPs (Standard Operational Procedures) related to Boutique Operation (implementation, updates)
- Be responsible for staff training on policy & process Care Services (Repairs & Returns)
- Supervise all after-sales requests : monitor client correspondence and follow up with administrative tasks,
- Review after-sales reports and initiate action plan as needed
- Be responsible for staff training on Care Services guidelines

Till & Cash Management
- Supervise till operations
- Be responsible for expense control

Store Systems Referent
- Be the referent for all "back-office" tools ensure staff training, adoption and correct use in the store
- Realize ad hoc demands concerning equipment / application access in E-services
- Support the Digital Coordinator to deploy retail special projects when needed

Facilities Management
- Supervise supplies needs (uniform/consumable supplies)
- Maintenance and store upkeep

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