Technology Centre Lead

2 settimane fa

Milano, Lombardia, Italia Microsoft A tempo pieno

Microsoft's mission is to empower every person and every organization on the planet to achieve more.
As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**:
**Key Responsibilities include but not limited to**:
**People Management**
- Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
- Model - Live our culture; Embody our values; Practice our leadership principles.
- Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
- Care - Attract and retain great people; Know each individual's capabilities and aspirations; Invest in the growth of others.
**Scale Customer Engagements**
- Proactively identifies and engages with key customer technical decision makers and influencers while engaging sales team.
Coaches and enables team to identify and proactively engage with key customer technical decision makers and influencers to help unblock technical obstacles.
- Uses knowledge of customer context, and deep technical, domain, and industry knowledge to build credibility with customers.
- Enables and empowers team to influence customer decisions and ensure technical wins by streamlining processes and managing the flow of wins, leveraging deep knowledge of processes (e.g., Managed Service Provider (MSP), Managed Certified Professional (MCP)), tools, and programs (e.g., FastTrack, End Customer Investment Funds (ECIFs)).
Aligns goals across solution areas and facilitates cross-selling with various workloads (e.g., Apps, Data and Infrastructure)
- Leverages knowledge of resources (e.g., roles, Microsoft Technology Center (MTC), demo sites, virtual sites) and owns resolution of technical and non-technical blockers by engaging other teams (e.g., engineering, Account Team Unit (ATU), Specialist Team Unit (STU)) and conveying impact.
Anticipates and addresses future potential blockers based on needs.
Identifies patterns of blockers within area of expertise and drives resolution through local and global escalation.
**Scale Through Partners**
- Maximizes area-level capacity and capabilities of scaling through partners by coaching team to grow partner network, identifying gaps and promoting Microsoft within the Microsoft ecosystem (e.g., account teams).
Raises escalations or alleviates blockers through collaboration with manager-level counterparts in cross-functional groups.
- Supports partner technical capacity by monitoring and analyzing resources through interactions, communicating with managers, and identifying new partnership opportunities to build subsidiary strategy.
**Build Strategy**
- Coaches and provides support to team and across internal teams to define and execute strategy.
Proactively approaches customers to understand and identify cross-workload strategy opportunities.
Engages internal teams to ensure capability to execute strategy.
**Solution Design and Proof**
- Coaches team and oversees demonstrations (e.g., architectural design sessions, and proof of concept (POC) sessions, pilots, hackathons) of solutions based on multiple products and position solutions against competitors.
Ensures demonstrations enable customers to identify and resolve technical issues with clear criteria and next steps that guarantee deployment of Microsoft technology.
- Promotes adaptation and extension of architecture patterns to accommodate complex customer requirements and drive integration solutions for industry flavor.
- Applies advanced sales methodologies (e.g., challenger sales) and coaches team in guiding customers through digital transformation solutions and using innovation to challenge solutions against changing technology (e.g., Power Apps).
**Education**
- Enables and empowers team to develop technical expertise and provide technical insights to internal teams.
Acts as a role model by increasing own technical knowledge and serving as a respected technology leader to team.
- Acts as a technical thought leader by sharing best practices (e.g., architectures, materials) and regularly delivering content at Microsoft events (e.g., TechReady).
Provides insight into how to identify opportunities to increase solutions/portfolio understanding.
- Ensures team members participate in tech communities and drives feedback to improve overall team member experience and effectiveness at subsidiary level.
**Other**
- Embody our culture and values
**Qualifications**:
**Minimum Requirements**:
**Required/Minimum Qualifications**
- Excellent years of technical pre-sales or technical consulting experience
- OR Bachelor's Degree in Computer Science, Information Technology, or related field AND strong years of technical pre-sales or technical consulting experience
- OR Master's Degree in Computer

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