Senior Sales Associate
2 settimane fa
We are searching for an energetic Senior Sales Associate - Boutique Milano to join our incredible team at Hermès Paris in Milano.
Growing your career as a Full Time Senior Sales Associate - Boutique Milano is a fantastic opportunity to develop useful skills.
If you are strong in persuasion, people management and have the right experience for the job, then apply for the position of Senior Sales Associate - Boutique Milano at Hermès Paris today
Contract type: Regular position Country: Italy Job: Retail Experience: Minimum 6 years General Role Hermès Senior Sales Associate will be in charge of assisting clients through personalized and memorable customer Experience, with storytelling about the brand history and the product craftsmanship. The ideal candidate will act as a role model and will represent Hermès as an Ambassador, inspiring our customers to dream and overcoming their expectations, in line with Hermès standards of excellence.
Context The Senior Sales Associate is responsible for:
• Advise and support customers on all product categories to satisfy clients' needs and ensure the most memorable omnichannel experience.
• Develop and maintain a relevant customer portfolio through a proper client discovery and a bespoke experience in order to establish long-term relationships and developing new clients.
• Lead complex sales and clients' requests, manage complaints, assist them throughout the entire customer journey including after sales activities.
• Actively contribute to business development through proposal of commercial actions.
• Collect and update client data, in accordance with privacy policy and company procedures.
• Support operation tasks, be aware of company procedures and systems and ensure compliance.
• Act as role model for other Sales Associates, coaching junior colleagues, sharing experiences, product knowledge, market trends and best practice. Profile Must have:
• Passionate about Retail with relevant experience: at least seven years of experience in the direct sales to clients, preferably in a luxury or high-end fashion company.
• Fluency in Italian and English. A third language will be considered an advantage.
• Excellent selling skills, willingness to achieve and exceed targets.
• Availability, flexibility and dynamism to function in a high-pace environment;
• Excellent interpersonal and communication skills, with a customer service-oriented approach;
• Determined to be part of an innovative retail project, for which passion and motivation for selling are required together with a strong aesthetic sense. Hermès was born in Paris in 1837 as a laboratory of harnesses and saddles for horses: since then, six generations of artisans have explored new crafts, animated by a creative impulse, combined with beautiful and processed with care material.
Today Hermès is an international group committed to innovation in a subtle harmony between past, present and future. It is a company founded on high standard values of dedication to excellence and authenticity of its objects. An independent family house that pursues its French artisan tradition: Hermès creates, sells and manufactures beautiful, useful and durable objects.
The company brings together more than 17.000 employees in 50 countries; the Italian branch is located in Milan and provides the local support and management to the 11 Stores present in the country and to the Boutique in Athens, Greece.
Benefits of working as a Senior Sales Associate - Boutique Milano in Milano:
? Company offers great benefits
? Advancement opportunities
? Attractive package
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